The staff here is remarkably helpful. Two examples. First, on my checkout day I was rushing to leave my suitcase and arrange a taxi so I could get back to my meeting. The bellhop was busy and my frustration must have showed. Somebody stepped out of nowhere to help, took my bag and waited patiently while I fumbled for flight details to figure out taxi timing. Only when we were done did I notice his name tag and realize it was the General Manager himself waiting on me! Second, at the breakfast bar I had asked if they had chocolate milk (for taking medicine). The waiter replied "No, but let me make you some" and he returned shortly with a glass of chocolate milk to go! However I found a few negative items too. The WiFi in rooms is paid-only. No convenience store is in walking distance, making the minimal selection in the hotel's convenience "shop" more noticeable. Finally, in the months prior to my stay I'd tried to contact the sales team by phone but two voicemails were never returned, something so at odds with the level of customer service I received once there.
- Official Description (provided by the hotel):
- Welcome to the Durham Marriott City Center. Situated downtown, you'll love how the hotel and the city seamlessly blend the modern and the historic. The Durham Marriott City Center is connected to the 44,000 square foot Durham Convention Center and adjacent to the beautifully restored Carolina Theatre. Minutes away from Duke University, Duke Hospitals, and North Carolina Central University, this modern hotel compliments the heritage and classic architecture found throughout the city. Designed for both the business traveler and family vacationer, our comfortable accommodations and outstanding Marriott service ensure a memorable and productive visit. The Durham Marriott City Center is known for its helpful and knowledgeable staff that will ensure you get the most from your stay. Rooms at the hotel include Marriot's luxurious revived bedding package accompanied by high-definition flat screen televisions. Guests on the concierge level enjoy the added benefit of the concierge lounge serving appetizers and snacks Sunday evening through Friday morning. All guests appreciate the state of the art fitness center highlighted by eight units with 17 inch TV screens. Dining options include the 2 zero 1 restaurant with continental American dining and a casual atmosphere. The 2 zero 1 lounge offers nightly specials and a relaxed setting. So what are you waiting for? Book your room today! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Marriott, Travelocity, Hotwire, Cancelon and HotelQuickly so you can book your Durham Marriott City Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Durham Marriott City Hotel Durham
- Marriott Durham