We have stayed here several times when visiting our family. The hotel staff is very competent and friendly and the hotel is clean and well maintained. The washcloths were a bit thin for my taste. The bed was very comfortable. The only complaint I have is the Sunday breakfast. We generally have breakfast before we get on the road on Sunday morning and it has happened each time that the restaurant has been grossly understaffed. It was fine on Saturday, but on Sunday about 30 people trickled in and completely overwhelmed the one waitress. Not only could she NOT remember anything we asked for, but her organizational skills left a LOT to be desired. We got no menus, one more OJ than we had ordered, no hot sauce or ketchup. You get the picture. Mind you, she was not sitting around doing nothing. She was just visibly overwhelmed and frazzled and although friendly, not the sharpest knife in the drawer. It took us 40 minutes to get our omelet -- actually I wanted to order one off the menu, but menus never came so to get things moving along we went for the buffet. The buffet was very spare - more motel than hotel food and the plates were cold, cold, cold. So the minute you put the food on the plate, it instantly became frigid. Marriott is a competent chain and this is not up to their standards. Get a plan B for more help Marriott, or cross train your people!! Too bad there was not another option for breakfast in downtown Durham. Guess everyone is in church on Sunday morning, so this is the best option if you want to eat.
- Official Description (provided by the hotel):
- Welcome to the Durham Marriott City Center. Situated downtown, you'll love how the hotel and the city seamlessly blend the modern and the historic. The Durham Marriott City Center is connected to the 44,000 square foot Durham Convention Center and adjacent to the beautifully restored Carolina Theatre. Minutes away from Duke University, Duke Hospitals, and North Carolina Central University, this modern hotel compliments the heritage and classic architecture found throughout the city. Designed for both the business traveler and family vacationer, our comfortable accommodations and outstanding Marriott service ensure a memorable and productive visit. The Durham Marriott City Center is known for its helpful and knowledgeable staff that will ensure you get the most from your stay. Rooms at the hotel include Marriot's luxurious revived bedding package accompanied by high-definition flat screen televisions. Guests on the concierge level enjoy the added benefit of the concierge lounge serving appetizers and snacks Sunday evening through Friday morning. All guests appreciate the state of the art fitness center highlighted by eight units with 17 inch TV screens. Dining options include the 2 zero 1 restaurant with continental American dining and a casual atmosphere. The 2 zero 1 lounge offers nightly specials and a relaxed setting. So what are you waiting for? Book your room today! ... more less
- Reservation Options:
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- Also Known As:
- Durham Marriott City Hotel Durham
- Marriott Durham