We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Comfortable, but Dated and Poor Dinner Service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
DoubleTree Suites by Hilton Hotel Raleigh-Durham
Ranked #8 of 71 Hotels in Durham
Certificate of Excellence
MIssouri
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Comfortable, but Dated and Poor Dinner Service”
Reviewed June 15, 2013

I recently stayed at the Double Tree, Durham, Research Triangle Park for 4 nights during a business trip. Past reviews have indicated that the hotel has been renovated but, the hotel décor and guest room furniture feels a bit dated and lacks the modern touches of newer or more modernly renovated hotels. Front desk service was excellent with easy check-in and friendly service. My suite was HUGE, with a wet bar, refrigerator, microwave and two flat screen TV’s. One in the living area and one in the bedroom. The bed was very comfortable with plenty of pillows. The bathroom was clean and the shower had plenty of hot water. All in all, the room was comfortable but it felt dated.
We decided to have dinner at the hotel restaurant the first night after a long day of travel. It was our first and last dinner there. The waiter introduced himself to us by saying; “Well, this is a restaurant. You know what it’s all about.” A definite indication of what the upcoming service would be like. We ordered a couple of beers before we ordered our food. We were sitting at a table next to the bar and we watched the bartender pour our beers and leave them on the bar for our waiter to pick up and deliver. And there they sat. Our waiter disappeared, and the beers were getting warm. You would hope that either the waiter would return and deliver the drinks or the bartender would notice and bring the drinks to us. Neither happened. I had to get up and get the beers myself. Something I’m not above doing by any stretch, but come on. This is supposed to be a full service restaurant? Poor customer service for sure.
On a positive note… The breakfast buffet was very good with a great selection of hot and cold food. Fresh and well prepared. Well worth the price.
I would probably consider returning to the Double Tree, but only after I looked at some other options in the area.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank airball79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol C, General Manager at DoubleTree Suites by Hilton Hotel Raleigh-Durham, responded to this review, June 18, 2013
Thank you for your recent visit with us and for taking the time to provide us your valuable feedback. We are beginning a renovation to upgrade our facilities, but certainly glad to hear that you enjoyed your spacious suite. We apologize for the service that you received in the restaurant and can assure you that your comments will be forwarded to the appropriate individuals so that these issues can be addressed. We truly hope to have the pleasure of serving you again should future travels find you in our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

912 reviews from our community

Traveler rating
    486
    268
    85
    48
    25
See reviews for
322
145
67
306
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Slovak first
  • Spanish first
  • Any
English first
Tiki Island, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 14, 2013

In Raleigh for the NCAA baseball Super Regionals and chose to stay at this DoubleTree. Couldn't have been more pleased with the choice. The staff went out of their way to make our stay enjoyable (even providing room service during their off hours on Sunday afternoon).

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank TikiOwl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol C, General Manager at DoubleTree Suites by Hilton Hotel Raleigh-Durham, responded to this review, August 30, 2013
Thank you very much for your complimentary review. I am delighted to hear that you experienced the great service that we take such great pride in providing and that you were happy with your large, spacious suite. We invite you to come back and stay with us soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
47 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 12, 2013

We stayed here from June 7-11 and were VERY pleased with this hotel. It is located about 10-15 minutes from RDU in a corporate area that is very quiet. You can tell that this is an older hotel from the exterior, but the interior appears to have been refurbished recently and is clean and beautiful. The rooms are quite large and spacious and include microwave,fridge,and sink. The indoor/outdoor pool was clean and the water heated perfectly. There is a man-made lake behind the hotel with paddleboat rentals available at the front desk for $ 3.00 per 1/2 hour. We didn't try the on-site restaurant/room service,but other guests commented that it was quite good. There aren't a lot of eating options near this hotel,but it didn't keep us from enjoying our stay at this hotel which was staffed by excellent people.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luvmykid322
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol C, General Manager at DoubleTree Suites by Hilton Hotel Raleigh-Durham, responded to this review, June 18, 2013
Thank you for your kind comments about your recent visit. We are delighted to hear that you were VERY pleased with your experience and enjoyed our beautiful lake and paddleboats. We hope to have the opportunity to host you again when you are in the Raleigh-Durham area and look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nash County
1 review
Reviewed June 9, 2013

I visited this hotel while on a quick weekend get-away with some friends and was overall satisfied with my experience. Upon entering the lobby I was immediately taken aback by the luxury feel of the lobby. There wasn't a speck of dirt in the place and the floor was so squeaky clean I could see my reflection in it. The guest service representatives were friendly and we were pleased to receive the complimentary cookies with our room keys. The bottled water in the fridge was a pleasant surprise as well. The room was spacious and everything I expected it to be. There was a small rip in the cushion of the chair in the den area but nothing major. The stopper in the bathroom sink was broken which made it difficult to brush your teeth or wash your face without making a pool of water in the sink but no complaints since our stay was only one night. It was nice to have a thermostat in the room and not just one of those clunky HVAC units under the window of most hotel rooms. The dual coffee maker was also a nice touch. My friends and I were a little disappointed with the menu and prices at the little bistro in the lobby, however, I understand that it is a mid to upscale restaraunt. Unfortunately there aren't many decent restaurant options in the area so we made do with what we had. Overall my experience was very pleasant at this hotel and if I were ever in the area again would definitely stop over for another stay. Working in the hospitality industry, and more specifically for Hilton, I understand the importance of feedback from guests. The staff at this Doubletree should be commended for their work.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol C, General Manager at DoubleTree Suites by Hilton Hotel Raleigh-Durham, responded to this review, June 18, 2013
Thank you for your kind feedback about your recent experience at the Doubletree Suites Hotel. We are pleased to hear that you found the hotel spotless and that you received the level of service that we are accustomed to providing our valued guests. We look forward to the pleasure of hosting your next weekend get-away!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Randallstown, Maryland
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 5, 2013

The service was great. The room was very comfortable and the breakfast was not only good but a great value price wise. They have ncie lake with a walking trail, pool, tennis court and basketball court. Perfect for family outing.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank cwltrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol C, General Manager at DoubleTree Suites by Hilton Hotel Raleigh-Durham, responded to this review, June 18, 2013
We are very pleased to hear that you enjoyed your experience with us and were able to take advantage of our numerous amenities such as the walking trail around the lake, indoor/outdoor pool, tennis court and basketball court. Our team takes great pride in providing exceptional service and glad that this was your experience during your visit. We would love to have you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Canaveral, Florida
Level Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed June 4, 2013

Older hotel but well maintained. I enjoy the two room suite with plenty of room to spread out, work and relax. My room on the sixth floor overlooked the pool, lake and walking path. Sunset was pretty. I would definitely stay again.

Stayed June 2013, traveled on business
Helpful?
Thank QuiltNurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol C, General Manager at DoubleTree Suites by Hilton Hotel Raleigh-Durham, responded to this review, June 18, 2013
Thank you for your valued feedback. We are so glad that you enjoyed your spacious suite to relax and work and that you were able to enjoy the sunset from the comfort of your suite. We look forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, NC, United States
1 review
Reviewed June 4, 2013

I ordered a king size room and got a suite style which had a fabulous view. However, it was disappointing that there was no free internet. Also, the air circulation was not so good because it took forever to warm up the room.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ellen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol C, General Manager at DoubleTree Suites by Hilton Hotel Raleigh-Durham, responded to this review, June 18, 2013
We appreciate your comments about your recent stay at the Doubletree Suites Hotel and happy that you enjoyed the view from your spacious suite. I apologize that you were not satisfied with the air circulation and I will ensure that the appropriate individuals are notified so that we may rectify this issue. We hope to have the pleasure of hosting you during your next visit to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Durham hotels
3.5 mi away
DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park
6.1 mi away
SpringHill Suites Durham Chapel Hill
5.7 mi away
La Quinta Inn & Suites Durham Chapel Hill
Show Prices
Show Prices
Show Prices
7.5 mi away
Hampton Inn & Suites Durham North I-85
6.9 mi away
Hilton Garden Inn Durham/University Medical Center
8.8 mi away
Hilton Durham near Duke University
Show Prices
Show Prices
Show Prices

Been to DoubleTree Suites by Hilton Hotel Raleigh-Durham? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree Suites by Hilton Hotel Raleigh-Durham

Property: DoubleTree Suites by Hilton Hotel Raleigh-Durham
Address: 2515 Meridian Pkwy, Durham, NC 27713-2279
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Durham
#8 Family Hotel in Durham
#10 Business Hotel in Durham
Price Range (Based on Average Rates): $
Hotel Class:3 star — DoubleTree Suites by Hilton Hotel Raleigh-Durham 3*
Number of rooms: 203
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Hotels.com, Travelocity, Hotwire, Priceline, HotelQuickly, Cancelon, getaroom.com and HRS so you can book your DoubleTree Suites by Hilton Hotel Raleigh-Durham reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Suites By Hilton Raleigh-Durham Hotel Durham
Doubletree Hotel Raleigh Durham
Doubletree Durham
Doubletree Raleigh
Doubletree Guest Suite Raleigh Durham

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing