I recently stayed at the Double Tree, Durham, Research Triangle Park for 4 nights during a business trip. Past reviews have indicated that the hotel has been renovated but, the hotel décor and guest room furniture feels a bit dated and lacks the modern touches of newer or more modernly renovated hotels. Front desk service was excellent with easy check-in and friendly service. My suite was HUGE, with a wet bar, refrigerator, microwave and two flat screen TV’s. One in the living area and one in the bedroom. The bed was very comfortable with plenty of pillows. The bathroom was clean and the shower had plenty of hot water. All in all, the room was comfortable but it felt dated.
We decided to have dinner at the hotel restaurant the first night after a long day of travel. It was our first and last dinner there. The waiter introduced himself to us by saying; “Well, this is a restaurant. You know what it’s all about.” A definite indication of what the upcoming service would be like. We ordered a couple of beers before we ordered our food. We were sitting at a table next to the bar and we watched the bartender pour our beers and leave them on the bar for our waiter to pick up and deliver. And there they sat. Our waiter disappeared, and the beers were getting warm. You would hope that either the waiter would return and deliver the drinks or the bartender would notice and bring the drinks to us. Neither happened. I had to get up and get the beers myself. Something I’m not above doing by any stretch, but come on. This is supposed to be a full service restaurant? Poor customer service for sure.
On a positive note… The breakfast buffet was very good with a great selection of hot and cold food. Fresh and well prepared. Well worth the price.
I would probably consider returning to the Double Tree, but only after I looked at some other options in the area.
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- Also Known As:
- Doubletree Suites By Hilton Raleigh-Durham Hotel Durham
- Doubletree Hotel Raleigh Durham
- Doubletree Durham
- Doubletree Raleigh
- Doubletree Guest Suite Raleigh Durham