We go to Piedmont once per year. The service this time was among the best I have ever seen at any restaurant. The servers served and cleared from the correct sides and were very attentive. But most importantly was how the restaurant handled a complaint we had.
One of us ordered the wahoo, which he enjoyed. Two of us ordered the skirt steak which came with smoked North Carolina corn, haricot verts, okra, Blue Merle Farm’s garlic-confit fingerlings, and mojo verde. The vegetable side was fresh and tasted excellent. The steak was very flavorful but almost impossible to eat because it was extremely tough and chewy. One of my dinner companions could only down half of his. Our waiter was extremely apologetic and offered to bring us another steak. We decided against that because we assumed another slice would be just as tough as the first two were. Almost immediately after that a manager appeared and offered a new steak or anything else off the menu we wanted as a replacement. We were pressed for time, so we declined. A few minutes later, another manager arrived and made us the same offer. They both asked if there was anything that could be done to make amends. All employees seemed genuinely concerned that we didn't enjoy our food. We were shocked when, at the end of the meal, three desserts, one for each of us at the table arrived, complements of the house. All three desserts were amazing: 1) fried cherry pie, peach compote, and sweet corn ice cream, 2) sticky date cake, salted caramel ice cream, dulce de leche, with caramelized white chocolate, and 3) coconut cake, almond crisp, bittersweet chocolate sorbet, and burnt caramel.
This restaurant has improved since our last visit a year ago, and because of the superb service we received, we will be going back soon!