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“Superior Customer Service”

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Hilton Garden Inn Durham Southpoint
Ranked #11 of 71 Hotels in Durham
Certificate of Excellence
Loganville, United States
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Superior Customer Service”
Reviewed February 19, 2014

The staff at this hotel was amazing, I Was trapped for a few days there in the snow and they made it seem like another day. The staff was snowed in as well and stayed on site, but they all pitched in and cooked and cleaned and just went over and above what I have seen in my years of travel. Stay here and you won't be disappointed with the service or hotel.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark H, Guest Relations Manager at Hilton Garden Inn Durham Southpoint, responded to this review, February 25, 2014
Thank you so much for taking the time to fill out a survey! The storm we experienced a few weeks back was an unusual situation and our team made sure to do whatever it took to take care of those in dire need. Guest service is very important to us and we are extremely pleased to see that we met your expectations. I will make sure that your comments are shared with our entire team. If ever in Durham and in need of accommodations, please do not hesitate to give us a call! Have a wonderful day.
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563 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Glen Mills, United States
1 review
Reviewed February 17, 2014

This hotel is just across from the huge Southpoint Mall and in another shopping center with many other shopping/restaurants. It is kind of centered between NC State University in Raleigh and Duke in Durham.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark H, Guest Relations Manager at Hilton Garden Inn Durham Southpoint, responded to this review, February 25, 2014
Thank you so much for taking the time to fill out a survey! We are glad to see that you found our location to be convenient to Southpoint shopping and some of North Carolina's major universities. We would like to have the opportunity to serve you again. If ever in Durham and in need of accommodations, please do not hesitate to give us a call! Have a wonderful day.
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A TripAdvisor Member
Reviewed February 11, 2014

We have made the Hilton Garden Inn Durham our hotel to go to when the wife wants to go shopping or when we need a weekend away. Always a great place to stay, the staff is extremely helpful and always pleasant, and you wont find better rooms around. The location to shopping is also great.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark H, Guest Relations Manager at Hilton Garden Inn Durham Southpoint, responded to this review, February 25, 2014
Thank you so much for such a great review of our property. We greatly value the staff at our location and appreciate hearing the same from guests of our hotel. We are conveniently located to so much and for this reason we receive great feedback. Thank you for your time and please come back and see us soon!
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NJ, United States
1 review
Reviewed February 10, 2014

I travel every Mon.-Thurs. for work and live in hotels! This property and staff are hand-down the absolute best in the business!!!! Every member of the team treats me like a member of the family and I rely on them for so much because they are always there for me! Sales Manager Neelam Patel has taken such great care of me and my team - even hosting a welcome reception for 80 of us at HGI!! She is a rockstar!! Everyone on the team is always asking me what they can do to help. Jarred the property manager; Hasan the food and beverage manager; Ruth and Ryan behind the bar; Sarah, Devon, Jack, Jesse and everyone else at the front desk...all are exceedingly helpful and care about guests and their own jobs more than anything!! This property and staff exceed expectations in every way and for every week I am there. They even reach out when I have not checked in to make sure I am okay! No hotel experience will ever be like this!! THANK YOU!

  • Stayed February 2014, traveled on business
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston WV, United States
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed February 10, 2014

We travel to the Durham area on a regular basis and stay here on each trip. Rooms are clean, modern and comfortable. The service is very good, breakfast and other meals are available at a reasonable price, and there is a Ruth's Chris steak house attached which makes for a very nice "upscale" experience.

  • Stayed February 2014, traveled with family
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Joseph P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark H, Guest Relations Manager at Hilton Garden Inn Durham Southpoint, responded to this review, February 25, 2014
Good morning! We would like to thank you for your continued loyalty! We take pride in each of our departments and its team members. We will make sure that your kind words are passed on to all that make it happen. Guest service is very important to of all us at the Hilton Garden Inn and it is guests like you that help us better appreciate the jobs that we perform each and everyday. If ever in Durham and in need of a room, please give us a call! Have a great day.
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Oxford, NC
Level 6 Contributor
286 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed February 10, 2014

Although this is not a luxury hotel, the staff here is excellent and tends to your every need. The location is excellent and near a major shopping mall. Ruth Chris Restaurant is connected to the hotel and offers great cuisine. The buffet breakfast is tasty and you can get made to order omelets. I do wish, however, that they would not use paper cups (in lieu of "real" cups) in the rooms.

  • Stayed February 2014, traveled as a couple
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    • Cleanliness
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Helpful?
Thank NCSmokey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark H, Guest Relations Manager at Hilton Garden Inn Durham Southpoint, responded to this review, February 25, 2014
Thank you so much for taking the time to fill out a survey! We are pleased to see that you have scored our property and have wonderful things to say. We would like to apologize for the lack of glassware in our guest rooms. Hilton has asked us that we equip our rooms with paper cups opposed to traditional drinking glasses. Our front desk staff will be more than happy to provide you with a drinking glass from our restaurant upon request. We appreciate you choosing our property and look forward to serving you again. Take good care and have a wonderful day!
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Winterville, United States
2 reviews
Reviewed February 6, 2014

My husband and I have stayed at this particular Hilton a number of times and have always found the service and rooms great. We come for overnight and like that it is close to dining, shopping, and entertainment options.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Katherine O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark H, Guest Relations Manager at Hilton Garden Inn Durham Southpoint, responded to this review, February 25, 2014
Thank you for your taking the time to fill out a tripadvisor survey! We are glad to hear that you and your husband have stayed with us many times and continue to enjoy all that our hotel has to offer. We look forward to seeing you again soon! Take care and have a wonderful day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Durham Southpoint

Property: Hilton Garden Inn Durham Southpoint
Address: 7007 Fayetteville Rd, Durham, NC 27713-8725
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Durham
#6 Family Hotel in Durham
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Durham Southpoint 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Hilton Garden Inn Durham Southpoint Hotel Durham
Hilton Durham
Durham Hilton

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