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Traveler rating
832
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16
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All reviews medical center great hotel harris teeter train tracks duke gardens walking distance whole foods shuttle service excellent location free shuttle would definitely stay here again the hotel staff front desk staff hotel restaurant would highly recommend this hotel excellent stay clean rooms
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9 - 14 of 1,022 reviews
Reviewed June 10, 2019

This hotel is wonderful. The shuttle service of a 5 mile radius is great. The drivers are very helpful and prompt. This is an ideal property not only for Duke Hospital patients, but for anyone staying in Durham.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank 35nitaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2019

This hotel is my favorite to stay at in Durham. The staff is always friendly and the rooms are spotless. The beds and pillows are amazing. I love the complimentary cookies, coffee, tea, and fruit water.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Denise T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2019

Overall, we liked this hotel very much. Nicer than most Garden Inn hotels we have visted. Room and bathroom were clean. Hallways were clean and smelled good. Lobby was nice, staff were very nice, restaurant was nice, breakfast was good (not included with stay, but was affordable with good selection and good service). The convenience shop onsite was handy and well stocked. Work out room was nice and the equipment was in great shape. Room was quiet. Air conditioning was comfortable.

The only reasons I couldn't give it a 5 star rating:

-- Mistake on bill - the 2nd night was charged at the wrong rate (not the reservation rate). Caught it while reviewing records 2 weeks later at home and had to call and request a refund (over $80 refund). Wish staff had caught it when we checked out.

-- Ordered restaurant food from bar one evening and service was very slow. It sounded like they were short staffed, and everyone was very nice and apologetic (and my son said the food was very good), but it was a long wait.

-- Our last day, a sign taped beside elevator (re: color of water coming from faucets) was worded a little strangely -- would have appreciated info on where to check for updates and more details. I am glad the hotel let guests know it was being worked on, but colored water could be more than an inconvenience until cause is identified. (We assumed since our room water looked fine that it didn't impact our room.)

Overall, still a very nice hotel, better than other similar properties where we've stayed. My son liked it very much. Great location near several good restaurants. Very convenient to university and airport.

Date of stay: May 2019
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank ELK_2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 2, 2019

I travel frequently and can’t remember the last time I had staff that was so accommodating. They were friendly, helped with a smile with everything and went beyond the typical requests on their own goodwill. Really made for a great stay!

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank Camper00232063498
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2019

This hotel is very clean, new, modern and very convenient to Duke. It's also close to several restaurants. Friendly staff, bar and restaurant in the lobby, gym and indoor pool. I always stay here when visiting Duke and highly recommend.

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Erbira B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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