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“Perfect hotel in its category”

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Hilton Garden Inn Durham/University Medical Center
Ranked #1 of 71 Hotels in Durham
Certificate of Excellence
Reviewed February 26, 2014 via mobile

I stated here for 3 nights last week. The hotel is brand new and everything is spotless. The hotel has a nice bar that is not loud and a convenient restaurant on site. Employees are very friendly. Parking is convenient and you can easily walk to Ninth Street.

  • Stayed: February 2014
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1  Thank Celestial-Mctown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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775 - 781 of 823 reviews

Reviewed February 24, 2014

I travel a fair amount for work. I always stay at Hilton properties. I love HG Inns for the bar and resturant. I was at your property for two nights and absolutely enjoyed the friendly customer service, atmosphere, music and conversation I had with Tangela during my stay.

The hotel was great. Room was great..! All staff were very friendly...

  • Stayed: February 2014, traveled on business
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Thank Jeremy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2014

I stayed at this hotel on business for 7 nights and on two separate visits and found the staff to be exceptionally friendly and accommodating. Tangela was great company while having a drink in the bar.

The chef needs a little extra training as twice I ordered items off the menu and the item I received did not match what was described. Tangela took care of it and I could not be upset as this is a new hotel. My hope is that the service and cleanliness stay at this level long after the newness wares off!

Stayed: January 2014, traveled on business
Thank Tara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 22, 2014

We just stayed here for two days and everyone at the hotel was top notch. We checked in late at night and the two gentlemen at the front desk were friendly, fun and helpful. The next day we checked out the bar to watch the UNC vs Duke basketball game. Tangela, the bartender, provided superior service while also keeping us entertained.

  • Stayed: February 2014, traveled with family
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Thank pack4travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2014

Brand new property staffed by great help couldnt ask for more. Location is good walk to 9th street and Charlies bar and dinner at Metro 8 WOO HOO! Thisproperty gives you what you expect form a HGI highly reccomend trying it when your in the area

  • Stayed: February 2014, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Milespert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 14, 2014

I had to share my experience, after being stranded in Durham during this week's snow storm. I was in town for work and found myself stranded at Duke with my coworkers. Though we were scheduled to check out the day of the snowstorm the Hilton Garden Inn was quick to extend our stay and did their best to keep us all in the same rooms (I think we had one changed room).

Because we were stranded at the hotel we had no choice but to eat at the hotel restaurant which was actually very good and provided great service despite only two members of the wait staff for the entire restaurant! Our waiter, the male who I wish I could remember his name (the other person was a woman), was polite and charming and seemed in great spirits despite being super busy! We also returned to the restaurant for breakfast where everything tasted great and we had the same amazing guy wait on us! He definitely went above and beyond as did the members of the front desk!

The rooms were spacious and clean, and I was able to get a pretty good night's sleep the entire time. The only thing I would change was the blankets...While they were super soft on the bottom side the top (where the designs were) was extremely itchy and uncomfortable. Maybe an option of just a plain duvet?

If i'm ever at Duke or know anyone who is I will definitely recommend this hotel!

  • Stayed: February 2014, traveled on business
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1  Thank BJGoodman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 14, 2014

Three of my coworkers and myself recently stayed at this hotel due to inclement weather and our need to be at work. This hotel is tops in Durham for service, cleanliness and location. This is a new hotel so we did expect everything to be clean and orderly. The pleasant surprise was the helpfulness and friendliness of the staff. Their maintenance guy was out cleaning the snow off of the parking lot and assisting motorist get on their way from before sun up and past sun down. The restaurant personnel was the most attentive to be found anywhere. The food was fantastic and very reasonably priced. The front desk staff never seemed to be flustered or annoyed by all the many travelers that had suddenly bombarded them due to the massive snow and ice storm. I am sending a separate email directly to the hotel manager to let him know the exact names of employees that were absolutely top notch during the NC "state of emergency" weather situation. I would stay at this hotel anytime I have the opportunity.

  • Stayed: February 2014, traveled on business
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1  Thank VTHokieNorthCarolina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Durham/University Medical Center

Address: 2102 W Main St, Durham, NC 27705-4629
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 71 Hotels in Durham
Price Range: $131 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hilton Garden Inn Durham/University Medical Center 2.5*
Number of rooms: 128
Official Description (provided by the hotel):
Find all you need in a great location at the Hilton Garden Inn Durham/University Medical Center hotel. Ideally located between Duke University and downtown, next to the bustling 9th Street entertainment district, our hotel in Durham, NC helps you make the most of your time in the area.Hilton Garden Inn Durham – University Medical Center is one of the greenest hotels in North Carolina. The hotel, which achieved the highest award of Three Dogwood Blossoms in the NC GreenTravel Initiative recognition program, was designed from the ground up to be one of the most environmentally sustainable in the state.Each morning of your stay, savor a cooked-to-order breakfast at the Pavilion Lounge before a busy day in Durham. Find all the tools you need for work at the 24-hour business center or host a meeting or event for up to 150 guests in our 1456 sq.ft. of event space. Whether it's a family dinner or an important conference, our professional team members will be delighted to help plan the details, ensuring your event is a success.Reinvigorate with a workout at the complimentary 24-hour fitness center and swim a few lengths of the indoor pool. Unwind over drinks in the Pavilion Lounge and enjoy American favorites for dinner. In the warmer months, relax by the fire pits on our outdoor patio.Retire to an inviting, contemporary guest room with a great range of amenities. Stay connected with complimentary high-speed internet access, catch up with work at the desk with ergonomic chair or relax on the chair watching the 42-inch HDTV. Stay refreshed in-room with the microwave and mini-refrigerator facilities. Our 24-hour Pavilion Pantry stocks drinks, snacks, microwave meals, and travel essentials to keep you going while on the road. ... more   less 
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