Beware of booking a room online here, the front desk guy here at night named " Alex " claimed that a reservation wasn't made even though we had a confirmation number and our credit card was charged. He was extremely unprofessional, cussed at us as we were checking in and then proceeded to allow another guest to join in the conversation. I will never book a room here again or have my friends and family stay here.
ON a good note, the general manager Wendy is a very kind person who tried to work with us, and after the unprofessional attitude of her front desk guy we decided to not stay but thanked her for her professional attitude. Maybe if he gets fired we will stay there, until then NEVER!
- Official Description (provided by the hotel):
- Rest on a comfortable king or queen-sized bed in one of our 137 spacious guest rooms and suites. Each room is equipped with free WiFi acess, a 37-inch LCD TV, mini-refrigerator and microwave. Studio Suites come with pull-out sofa beds, making them ideal for families visiting Durham, NC. ... more less
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