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Reviews (686)
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All reviewsresearch triangle parkbusiness triprtp areafamily reunionclose to the airportbathroom doorup to dateshuttle servicegreat place to staybreakfast buffetexcellent stayenjoyed my stayconvenient locationbedtoradjustablehgi
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Reviewed July 12, 2013

THE STAFF AT THIS HOTEL GOES ABOVE AND BEYOND TO ENSURE A PLEASANT STAY!!!! THE room was comfortable, clean, and spacious. FOOD EXCELLENT. Coffee and tea is always there for you , they even served cookies one afternoon. THE HOTEL ITSELF IS IMMUCULATE. Siting by the pool was nice, pool was clean. sitting out front on the patio was also nice Airport shuttle was prompt, and the driver was so sweet. . I HIGHLY RECCOMMEND CHOSING THIS LOCATION, EVERYTHING WAS WONDERFUL. I have stayed at many Hiltons, this was by far the best stay ever!!!!!

  • Stayed: July 2013, traveled on business
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Cynthia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tgabe, Manager at Hilton Garden Inn Raleigh-Durham/Research Triangle Park, responded to this reviewResponded July 15, 2013

Wow! Thanks for the great comments. We are very passionate about what we do and the staff will be elated to hear from a guest that is notices our commitment. It really means a lot for our management team to be able to share these reviews with our staff. It makes it all worth it for them. Thanks again and we hope to see you again soon.

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Reviewed July 2, 2013

RECOMMENDED: I had stayed here previously when this property was part of Wyndham (nothing special but OK). Hilton has re-vamped the property and given it a needed face lift throughout.

Check-in was prompt. Hallways were in good order and well illuminated. While I don't stay in the hallway long, hotels with dim or gray lighting are off putting. Fresh paint all around with new hardware as needed.

Rooms are somewhat on the smallish side but fine for a couple, all thoroughly renovated. Everything well laid out with all the right touches and elements for the business traveler. Good working desk, outlets and free wireless Internet worked at high speed. A+ notes to Hilton. Bathroom was well illuminated, nice walk-in shower and all updated. Unique tile flooring, looks wood-like gave a stylish element.

The bed is truly great (disclaimer I bought the bed myself years ago for my house).

Now for the potential downsides - this property is next to highway, despite thick glass windows, you will get some road noise, vehicles are 'at speed' so the noise is a constant tone. If you're a light sleeper you may have some issues.

Similarly, each room is equipped with a separate A/C unit that rumbles on and off during the night and blows air directly over the bed (I set up some chairs in front of the outlet to break the flow) and best to put the fan in constant ON mode. There was little Hilton could do to fix this.

Lastly, while the mattress was great, the bed frame itself squeaked and was a tad wobbly, not sure if something was simply loose or a design flaw.

  • Stayed: July 2013, traveled on business
    • Value
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Thank roadwarrior30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2013

Beds were uncomfortable. They are the zone beds. No one explained how to use the beds during reservation or on arrival. Otherwise it was a great stay. Staff were wonderful and it was clean. Room service was quick. Food was hot. Location is great. I would recommend to family and friends.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
1  Thank Ron M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tgabe, Manager at Hilton Garden Inn Raleigh-Durham/Research Triangle Park, responded to this reviewResponded July 15, 2013

Thank you for noticing our commitment to housekeeping and the cleanliness of our property. The beds are a GSS adjustable system that can regulate how firm or soft your mattress will be. When your travels bring you back, please stop by the front desk and we now have an example of how the system works.

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Reviewed June 26, 2013

Outstanding staff! Nice facility. Location is perfect if you'd like to be close to the RDU airport but not right on top of it. There is a free airport shuttle and if the driver is not present, the hotel pays for a taxi - you have to tip the driver.

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
1  Thank K-from-Naptown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tgabe, Manager at Hilton Garden Inn Raleigh-Durham/Research Triangle Park, responded to this reviewResponded July 15, 2013

Thank you for the kind words regarding the hotel. We are centrally located to some of the best features of the Triangle and getting to either Raleigh, Durham or Chapel Hill is a short drive away. We thank you for staying with us and hope that you will come back again soon!

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Reviewed June 24, 2013

Please believe me, the Hilton Garden Inn is the best service for your dollar. Although breakfast is not complimentary, it follows excellent service for its cost. Only is the facility clean and welcoming, the staff is superb. Excellent experience overall.

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
1  Thank Shancia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tgabe, Manager at Hilton Garden Inn Raleigh-Durham/Research Triangle Park, responded to this reviewResponded June 25, 2013

Wow! Thanks for the kind words. We take every day as a challenge to see how we can indeed be "The Best" we can be every day. It takes a whole team to create this atmosphere and we appreciate you noticing.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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