Thank you Ratechia for setting a mood of welcome and commitment to guest comfort from the minute she greeted me warmly at the front desk. To me, a hotel's staff and commitment to a positive guest experience is second only to the comfort of the bed, and the Millennium in Durham ranks high for great people. I arrived not having slept for over 24 hours, and was greeted warmly by the doorman. But it was the very professional and super efficient desk clerk, Ratechia, who really welcomed me with pleasant eye contact and who made me feel I was important to the hotel. She saw how tired I was and told she would check me in promptly and efficiently (and she did). She clearly empathized with the stress of travel tiredness, and made sure I knew I was being welcomed to a place where I could rest and relax. Even though there were others waiting to check in, Ratechia's attention and understanding made me feel I was the only person she was concerned about at that moment, an especially appreciated welcome to a person as tired as I was. That meant a lot. In short, staff attentiveness matched the handsomeness of the lobby and public spaces. Thank you Ratechia! As far as the hotel itself goes, the lobby is elegant and beautifully decorated. There is a very attractive and comfortable bar with leather sofas and club tables, and large flat screen playing CNN or sports. The restaurant is very attractive, again with fine service. A large and very clean sunny indoor pool area reinforced the feeling of a relaxing getaway. My room on the first floor was quiet and the beds were immaculate with snowy white soft linens and oversized pillows for relaxing with the flat screen in the room. Very tasty coffee supplied with the in-room coffee maker. There is parking all around the hotel so it was easy to find a space close to the entrance nearest my large room. Here is a great value on an attractive, comfortable hotel, conveniently close to Duke, and a good value. Although I did not use it, I noticed how many vans are in their shuttle service and how there always seems to be one waiting for you - another great sign of living up to its promises. I definitely will return to the Millennium any time I am in Durham.
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- Also Known As:
- Durham Millennium Hotel