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“Six night stay that I would never do again”

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SpringHill Suites Raleigh-Durham Airport/Research Triangle Park
Ranked #32 of 71 Hotels in Durham
Reviewed June 23, 2013

Overall, this was a bad experience. Toilet had to be fixed two different times, bathroom floor was under water, twice. Requested 5 wake-up calls......got three.....other two never came. Hotel blamed the phone for not working?? Laundry room only has 1 washer and 1 dryer, other guests left clothes in washer for hours at a time (not the hotels fault, but there was not a sign reminding people to not leave clothes). Morning breakfast area attendant was nowhere to be found during the entire stay, almost like they were hiding. I stay roughly 180 nights a year, mostly in Marriott properties, I am very loyal; but this property falls short in almost everyway. Will never stay here again, and would not suggest it to anyone I care about.

Room Tip: Don't stay at this hotel, there are plenty of other hotels nearby. Spend the extra money if you...
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  • Stayed: June 2013, traveled on business
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Thank Danny W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James W, Manager at SpringHill Suites Raleigh-Durham Airport/Research Triangle Park, responded to this reviewResponded June 26, 2013

Thank you for your review and for taking the time to provide feedback. Please accept my sincere apology that we let you down during your recent stay at our hotel. We pride ourselves on service excellence and it was disappointing that we did not provide the service that you have come to expect with our brand. I truly appreciate your feedback as it will help our management team continue to improve and strive towards providing great service every stay. Your comments have been shared with our leadership team members so we can look for further opportunity and to address the specific feedback you provided

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129 - 135 of 210 reviews

Reviewed June 22, 2013 via mobile

Stayed here in RTP to attend a wedding. Staff was very accommodating as we arrive late and left late. Nice area to walk. Noise not a factor despite being close to interstate. Indoor pool with spa nice.

  • Stayed: June 2013
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Thank unc_mba95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James W, Manager at SpringHill Suites Raleigh-Durham Airport/Research Triangle Park, responded to this reviewResponded July 17, 2013

Thank you so much for sharing your recent review of the hotel. . We are glad to hear that you enjoyed the hotel and the pool area. Your feedback is greatly appreciated. We hope to welcome you back the next time you are in Raleigh-Durham area

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Reviewed June 18, 2013

My hubby and I stayed at the SpringHill Suites in Raleigh/Durham because we were in town for a wedding and needed a room that was close to the church and reception site. This hotel is very easy to find and was close to the church and the reception site. It is close to the highway, restaurants and shopping. The hotel is modern and I love the color decor throughout. The room is spacious and features a separated bathroom with two sinks. I love the frosted glass doors and glass doors on the showers. Something that I really appreciated was the full breakfast that is included in your room price. The breakfast featured: eggs, sausage, hashbrowns, fresh fruit, an oatmeal station, waffles (do it yourself), toast, muffins, cereals, yogurt and various beverages.The coffee was fresh and they have a variety of juices and milk. They had an indoor pool and exercise room. They offer free parking as well. The hotel staff was very friendly and accommodating. I will definitely stay at SpringHill Suites again and would recommend this hotel to others.

  • Stayed: June 2013, traveled as a couple
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1  Thank Mochamom04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James W, Manager at SpringHill Suites Raleigh-Durham Airport/Research Triangle Park, responded to this reviewResponded July 17, 2013

Thank you for taking the time to provide your recent feedback of the hotel. It's good to hear that you enjoyed the hotel facilities and the complimentary breakfast provided to our guests.

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Reviewed June 12, 2013 via mobile

You can't go wrong with a Marriott, right? Unfortunately this one is missing the mark. The positives: convient location and nice renovation. The desk staff (except for one young woman) is nice and tries to be helpful. But there's a disconnect here and it affects quality of your visit. As someone noted, the bottom sheets don't fit the bed. Two days in a row we left early and returned mid to late afternoon to discover our room had not been cleaned. During our visit they posted signs that the spa would be closed for maintenance. No big deal, right? Unfortunately, they failed to post similar signs when they shut down the water in the hotel for maintenance from 2-8pm. On tw occasions the wireless went down for a few hours. To their credit, the second time the room wasn't cleaned, they gave us extra Marriott points (and we didn't even ask). When they shut down the water (and didn't tell us), they comped us the night (and by that point, I certainly did ask). There were lots of apologies, but in the end I would have preferred a smoother stay. I suggest using the RDU Residence Inn.

  • Stayed: May 2013
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Thank JG166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James W, General Manager at SpringHill Suites Raleigh-Durham Airport/Research Triangle Park, responded to this reviewResponded August 26, 2013

Thank you for your review and for taking the time to provide feedback. Please accept my sincere apology that we let you down during your recent stay at our hotel. It's very important to inform guests of planned maintenance upgrades and that'll be a priority moving forward. Glad you enjoy the hotel location, recent renovation and front desk staff. Thank you again

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Reviewed May 9, 2013

Nice hotel, fairly clean and a very nice front desk staff. The best thing that I can say about this hotel is the location is very convenient to RDU airport. I thought that the room didn't feel all that clean and the bathroom had a slight odor and dinginess to it.

  • Stayed: May 2013, traveled on business
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1  Thank SKSTech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

I've stayed here a lot for work! There is no restaurant, but there's a refrigerator where you can buy frozen meals, snacks, and drinks. There is a nice gym which is clean and cool.The one down side is that there is one TV per suite, so if you're a lazy bum who likes to watch TV in bed, only one bed is handy for viewing TV. The rooms have a refrigerator and microwave. There's a comfortable couch to sit on with your laptop and a coffee table that doubles as a footstool. There is a desk in the room as well. The front desk staff are very friendly! Breakfast is good offering oatmeal if you're opting for less calories.Wifi is free. The airport is about 8-10 minutes away and very easy to navigate to.

  • Stayed: April 2013, traveled on business
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3  Thank Mary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2013

We attended a convention at the Sheraton Imperial next door. It was just a quick walk across the parking lot. Room was nice. Fairly clean. Nice pillows. Desk personnel were pleasant and helpful. They always greeted us when we came in the front door.

  • Stayed: March 2013, traveled with friends
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1  Thank freakingumby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Raleigh-Durham Airport/Research Triangle Park

Address: 920 Slater Road, Durham, NC 27703-8061
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Business Hotel in Durham
Price Range: $96 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Raleigh-Durham Airport/Research Triangle Park 3*
Number of rooms: 120
Official Description (provided by the hotel):
Visit SpringHill Suites Raleigh-Durham Airport/Research Triangle Park located between Raleigh, Durham, Morrisville, Chapel Hill, and Cary, in North Carolina. Our suites feature separate living, sleeping and working areas with complimentary high-speed internet, mini-fridge, microwave oven and coffee maker. Unwind in our indoor pool or fitness center. Enjoy complimentary new hot and healthy breakfast options before you start your day! ... more   less 
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Also Known As:
Springhill Suites Durham

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