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DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park
Ranked #6 of 71 Hotels in Durham
Certificate of Excellence
Berkeley, California
Level 4 Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Better hotels nearby”
Reviewed November 9, 2013

AWFUL ! Walls so thin you can hear everything from next door. Room with filthy carpet with little attempt to vacuum. Bartender throwing cutting boards and charging $17 for a mixed drink.
Can not recommend this hotel to anyone with so many competitors nearby.

Room Tip: NOT a good value. Too many competitors providing better cleanliness and value. Poor management
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry-GM, General Manager at DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park, responded to this review, November 14, 2013
Thanks you for writing a review about your recent stay at our hotel. We are very sorry for all of the inconveniences you encountered during your time with us. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. Again, we apologize for the issues and we hope you’ll stay with us again soon and tell us what you think about our improvements.
Henry Naber, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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687 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
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English first
Hertford, United States
2 reviews
Reviewed November 9, 2013

The room was small and overpriced. However, I realize that the Research Triangle is a high value areaa and understand that the price, room, etc. reflect the market. Like everywhere else, if they charge all the market allows.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank H B M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom L, General Manager at DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park, responded to this review, March 8, 2016
Hello HBM,

Thank You for taking the time to write about our property! We hope to see you the next time you are in the area!

Have a great day!
Tom Lubbe
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mt. Vernon, IL
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 7, 2013 via mobile

Was in town for a quick weekend trip with some family members. We wanted a place close to the airport and not too far from the UNC and Duke campus. Arrived at the hotel shortly after 1 and was able to check into our rooms the front desk staff was very friendly and quick at getting us checked in. Nice size rooms with very comfy beds. Nice bar area for visiting. The swimming pool and porch area looked very nice but we didn't have time to enjoy it. I had to leave for the airport at 5:00 on Sunday morning and the shuttle started at 4:30 so no problem. Would definitely stay there again.

Stayed November 2013
Helpful?
Thank Cardsfan79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry-GM, General Manager at DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park, responded to this review, November 14, 2013
Thanks for taking the time to write such a positive review of the hotel via TripAdvisor. The entire staff looks forward to your next stay with us.
Thanks
Henry Naber, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
charlotte, United States
1 review
Reviewed November 6, 2013

great visit - cant really complain about anything - pillows and bed really comfy and the restaurant is a nice spot to sit and relax with some good food and a good glass of wine after traveling all day and having a stressful journey

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Christina W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry-GM, General Manager at DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park, responded to this review, November 14, 2013
Thanks for taking the time to write a review on the hotel via TripAdvisor. I agree with you on having some good food, a good glass of wine and having a relaxing restaurant makes a traveling day less stressful and enjoyable. We look forward to your next great visit with us.
Henry Naber, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Republic, United States
1 review
Reviewed November 5, 2013

Very dirty room from the dust on the furniture to the stains in the shower to the unkept floors. Yuck! The food in the restaurant was not good. I could have gotten a better meal at a chain down the street for a fraction of the price. The staff was not up to speed. I asked for coffee to be replenished in my room 3 times over the course of 2 days and the only thing I finally received was two cups with creamer inside left outside the door of my room. The potential of the hotel is great. Just need to clean and service the rooms and work on updating the menu of the restaurant. I was traveling with a large group for work and several of my collegues had similiar experiences.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Denise G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry-GM, General Manager at DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park, responded to this review, November 7, 2013
Thank you for your feedback and for choosing our hotel. We're sorry you encounted housekeeping problems. Dirty room are not typical at our hotel, and we appreciate that you brought this to our attention. We have discussed this with our staff and will make every effort to be sure our rooms meet the highest housekeeping standards. Please give us a second chance if you visit our area in the future.

Thanks
Henry Naber, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 31, 2013

One negative: the hallways were not vacuumed well and the room service dishes were still in the hallway when I returned after 5pm so I can't give it a 5 star.

Mostly positive: the male host at breakfast was awesome...sorry I don't know his name. I had 2 early morning conference calls and he got me a tray, water, coffee etc while I got a plate from the buffet to take to my room. On the last day I was there he commented that it was nice that I got to sit down for breakfast.

REALLY nice Mark from maintenance! I got to my room and my door lock 'ate' my key card. He fixed it right away and made sure that I got 2 new copies of my key. He walked me back up to the room to make sure they worked. He didn't have to do that. I think they replaced my lock the next day too....it felt different when I used my key card.

The ladies at the front desk were awesome and extremely friendly and helpful. The shuttle drivers were Great and funny.

The seating area outside the bar is very comfortable and relaxing after a long day at work. I hope they put out the tall heaters for the winter so people can still enjoy that area. They need more people working the bar when it's busy.

Room Tip: Good internet and desk.
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry-GM, General Manager at DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park, responded to this review, November 14, 2013
Thanks for taking the time to write a review on the hotel via TripAdvisor. Thanks for all your positive comments on the staff. I think the male host at breakfast was Lou, food and beverage director. We are concerned about putting the tall heaters outside because of the sprinkler system in the ceiling of the canopy. Most likely we will buy some shorter style heaters for that area. I have gotten together with my executive housekeeper about the hallways. We want to earn your 5 star rating on your next visit.
Henry Naber, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lansdale, PA
Level 4 Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 28, 2013

Prior experience with DoubleTree has been much better than average but this hotel was only average. The hallways were not well maintained, with trash on the floors the whole week. One day my room wasn't made up until I called housekeeping at 5 p.m. and the cleaning was not well done any day I was there. Also, I was surprised not to find any towel bars, only hooks, in the bathroom. This isn't a good way to hang towels to dry when you wish to re-use them. Other than that, the room was satisfactory although nothing special. The restaurant was good as were the lobby ameneties.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank JHPLansdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry-GM, General Manager at DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park, responded to this review, November 14, 2013
Thanks for writing a review and letting us know that we were not above average on your recent stay. I have noted your concerns and I am going to get together with the housekeeping department and make sure your concerns are taken care of. Thanks again for letting us know.
Henry Naber, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park

Property: DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park
Address: 4810 Page Creek Lane, Durham, NC 27703-8582 (Formerly Hilton Raleigh-Durham Airport at Research Triangle Park)
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Durham
#8 Business Hotel in Durham
#10 Romantic Hotel in Durham
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park 3.5*
Number of rooms: 248
Official Description (provided by the hotel):
Relax into a comfortable stay at our entirely renovated and updated(as of March 2013) DoubleTree by Hilton Hotel Raleigh-Durham Airport at Research Triangle Park. The hotel is ideally located adjacent to the world-renowned Research Triangle Park, home to a multitude of companies including IBM, GlaxoSmithKline, BASF, General Electric and many more. Take advantage of the complimentary shuttle service to Raleigh-Durham International Airport and locations within a 5-mile radius of the hotel.Nestled on a quiet hilltop, among the wooded North Carolina landscape, the hotel boasts a resort-style atmosphere and is known locally as ‘The Mansion on the Hill’. Admire charming southern-style features such as the grand veranda, complete with wicker rocking chairs and porch swings. Our friendly staff look forward to greeting you with a freshly baked chocolate chip cookie on arrival. ... more   less 
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Also Known As:
Hilton Hotel Durham
Hilton Durham
Durham Hilton

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