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“Consistently great”

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SpringHill Suites Durham Chapel Hill
Ranked #2 of 71 Hotels in Durham
Certificate of Excellence
Reviewed September 28, 2013

Have stayed here before, and again, does not disappoint. Check in was a little slow (only one person working), but other than that, was a fine stay. Room is very comfortable. Only complaint I have is the eggs at breakfast. Can you say Rubber? But the rest of breakfast is fine. Would stay here again on my next visit to Chapel Hill!

Stayed: September 2013, traveled on business
Thank Dan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this reviewResponded October 1, 2013

Hello Dan B,

I truly appreciate the "Consistently Great" title on your review. It's wonderful to hear that you would stay with us again. I would like to apologize for the "rubber" eggs. We understand that eggs, in particular must be discarded from the buffet after a short period of time if they have not been consumed. In your case we failed to do so and for that I again apologize. I thank you for your business and look forward to seeing you again.

Ted Franzese
General Manager

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435 - 441 of 671 reviews

Reviewed September 24, 2013

We recently stayed here as we visited Duke Univ. and the Raleigh/Durham area. The hotel looks very new. The staff was very friendly and checked us in even though we arrived before check in time. The room was et up a bit different. As you enter their is a frige, microwave, and sitting area. This is separated from the two queen beds by a partition. The tv is set between the two areas and swings so it can be viewed from either area. The shower and sink are separated from the toilet and sink, two different rooms. That was a nice feature. Their are plenty of plugs, lights but they could use a few more hooks about the room for coats, towels, etc.. The breakfast is good, sausage patties, eggs, fruit, oatmeal, yogurt, breads and pancakes/waffles on the weekend. The parking is shared with a nearby office building but we never had an issue. It is right of 15/501 and only 15 minutes or so from Duke, Duke Gardens, UNC and other attractions. It was about 20 minute to Durham. Stores located right across the parking lot included Kohl's, DWS, a wine store, Panera, Home Depot and Applebees. Their were several functions going on while we were there but we never heard a sound. We did not use the gym or pool but both looked adequate.

  • Stayed: September 2013, traveled with family
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Thank Rick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this reviewResponded September 28, 2013

Hello Rick M,

Thank you for taking the time to write such a detailed review. We greatly appreciate your feedback as well as your business. I thank you for the kind words regarding our staff and hope that you will come stay with us again sometime soon.

Ted Franzese
General Manager

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Reviewed September 17, 2013

Service - Staff was very pleasant and courteous. Always greeted with a smile on arrival and departure each day.
Location - Not a fantastic location, but close enough to eateries and offset from the main streets so the rooms are relatively quiet. About a 10 min easy drive to Duke Medical Center both in the morning and evening commutes.
Rooms - Standard newer Springhill set-up with the glass divider between the desk and bed area. Better in-room lighting and wall insulation at this location vs the last one in Winston-Salem. Thank goodness, no earplugs required.

Overall, a nice hotel, good for business travelers. I will likely stay at this location again for future visits to the Durham area.

  • Stayed: September 2013, traveled on business
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Thank Freqtravelgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this reviewResponded September 19, 2013

Hello freqtravelgal,

Thank you for taking the time to write such a detailed review. I was particularly pleased with the kind comments regarding the service we provided. It's great to hear that you will stay with us again when you return to our area. Thank you for your business and we hope to see you soon.

Ted Franzese
General Manager

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Reviewed September 9, 2013

Just stayed for business at the SH Suites. The location is nice and the hotel was clean. Check-in was quick and friendly. Asked and used the local restaurant list provided by the front desk (helpful). Coffee bar in the AM was nice and overall pleased with the room.

  • Stayed: September 2013, traveled on business
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Thank 3mantic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this reviewResponded September 11, 2013

Hello 3mantic,

Thank you for taking the time to submit your review. We truly do appreciate both your comments and your business. I will share your remarks with the rest of the staff and we hope you will come stay with us again soon. Thank You!!

Ted Franzese
General Manager

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Reviewed September 4, 2013

I always stay here whenever I'm in Durham on business or pleasure. The rooms are spotless, the hot breakfast is always fresh and delicious. Staff is always friendly and very helpful. The location is great, it's near lots of restaurants and shopping and right off the interstate.

Room Tip: All of their rooms are excellent.
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  • Stayed: September 2013, traveled on business
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Thank rajharding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this reviewResponded September 5, 2013

Hello rajharding,

I truly appreciate you taking the time to submit such a flattering review. I will certainly share all your kind remarks with the other members of our staff. I also would like to say thank you for your business and I hope we see you again in the not too distant future. Thank you.

Ted Franzese
General Manager

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Reviewed August 30, 2013

The room layout is nice with a desk / sitting area walled off from the rest of the rooms. The sleep quality was excellent. The hotel looks quite new. My only criticism of the room layout is that the sink/shower and toilet rooms don't have closing doors, but rather sliding wood "dividers" that don't give the same level of privacy as closing doors.

The breakfast variety was only fair.

The fitness room is small but clean and functional.

Very pleasant folks at the front desk, and the hotel was impeccably clean.

  • Stayed: August 2013, traveled with family
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Thank stomachdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this reviewResponded September 2, 2013

Hello stomachdoc,

Thank you for staying with us and for taking the time to submit a review. All feedback, positive or negative is taken very seriously in an effort to make ourselves better and more to our customers liking. I was particularly happy to see your comments regarding the front desk staff and housekeeping cleanliness. That is certainly with in our control at the property level and I'm thankful that we met your expectations. We hope you will come see us again.

Ted Franzese
General Manager

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Reviewed August 30, 2013

This is a new looking well kept Hotel. The rooms are nicely furnished and are welcoming, bright and friendly. The sitting area is separated by a room divider from the bedroom part, which is very nice. Our room was very clean and well maintained. There are a lot of restaurants near the hotel to choose from. We enjoyed our stay very much.

  • Stayed: September 2012, traveled as a couple
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Thank Milmiria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this reviewResponded August 31, 2013

Hello Milmiria,

Thank you for all the kind remarks, particularly as it relates to the cleanliness and maintenance. It's always great to hear our guests compliments in those vital areas. I enjoyed reading how much you enjoyed your stay and hope that you will come back to see us soon. Thanks again!!

Ted Franzese
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Durham Chapel Hill

Address: 5310 McFarland Rd, Durham, NC 27707-6831
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Durham
#2 Family Hotel in Durham
#4 Best Value Hotel in Durham
#11 Romantic Hotel in Durham
Price Range: $93 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Durham Chapel Hill 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Springhill Suites Durham Chapel Hill Hotel Durham

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