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“Stayer Beware - Poor Security!!!!” 2 of 5 stars
Review of SpringHill Suites Durham Chapel Hill

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SpringHill Suites Durham Chapel Hill
3.0 of 5 Hotel   |   5310 McFarland Drive, Durham, NC 27707   |  
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Ranked #3 of 70 Hotels in Durham
Certificate of Excellence
Asheville, North Carolina
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Stayer Beware - Poor Security!!!!”
2 of 5 stars Reviewed November 22, 2012 via mobile

Overall good stay but twice my family has had items stolen here. First time it was in the parking lot, this last time it was an iPad taken right out of the room while they were gone. Extremely poor security for a Marriott, don't trust your valuables here and don't spend the extra bucks, you'd be just as safe staying at more reasonably priced hotel.

  • Stayed November 2012
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank dirtypawprints
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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498 reviews from our community

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Mountain Park, NC
Level Contributor
107 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed November 20, 2012

We booked a suite with two queens. Spacious arrangement that included sectional sofa for chatting with our guests. Mini bar, fridge coffee maker, microwave, roomy desk for work, free wifi, good lighting in bedroom and work areas with glass partition between. Unusual split bath arrangement - water closet with tiny sink separate from another full size sink and shower room. Only thing that didn't work was the odd pair of mirrors mounted in corner above tiny sink. You have to press the side of your head against a wall to see your reflection! Better to use the huge mirror in the other bath compartment. Extensive, hot breakfast buffet included. Excellent location.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Draftcross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review, November 21, 2012
Hello Draftcross,

Thank you for taking the time to write such a kind and detailed review. The review as well as your business are both greatly appreciated. Come see us again soon and Happy Holidays.

Ted Franzese
general Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Camarillo, California
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed November 20, 2012

Spring hill Suites is our new favorite hotel chain! They have wonderfully spacious rooms, two bathroom sinks, an included breakfast buffet, an indoor pool, etc! This is the place to stay in Chapel Hill! abulous!!!!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Californiafatcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review, November 21, 2012
Hello Californiafatcat,

Thank you for the kind review and thanks for staying with us as well. We really do appreciate it. Come see us again soon and Happy Holidays!!

Ted Franzese
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
Level Contributor
54 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed November 14, 2012

What a beautiful hotel. We had a King Suite and I loved the decor with the frosted glass and the sliding doors. The bed was very comfortable and had these great adjustable reading lights mounted to the headboard.
The room was very clean and well designed for your comfort. There were plenty of electric outlets available for you to plug in your electronics. They even had a sturdy "open-slat" wood platform above the AC unit where you could place a suitcase for easy access.
Loved the walk in shower with plenty of room to move, and the back-lit large round mirror was great. Go to their website and look at the room photos!
There were plenty of nearby restaurants. It was so easy to get to from I-40. The staff was helpful with local directions. There was plenty of food served for breakfast.

My only complaints would be having to pay $2 for a bottle of water - but that is typical in most hotels, and the in room coffee which is lousy - also true at most hotels.

Room Tip: Even though our room (#409) was the first one past the elevator and near an ice machine, I never hea...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DMKirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review, November 15, 2012
Hello DMKirk,

Thank you for taking the time to submit such a detailed review. I was very impressed with your attention to detail and am pleased that we made your stay with us a pleasant one. I enjoyed all your feedback, including the coffee comment. I hope you will come see us again. Happy Holidays.

Ted Franzese
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilson, North Carolina
Level Contributor
185 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed November 12, 2012

Very new motel. Rooms are very big with separate sitting area. BIG TV. Separate water closet and nice, big shower. They serve breakfast, but it was mobbed when we were checking out, so you better go early to eat so things aren't so hectic.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank jnenc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review, November 14, 2012
Hello jnenc,

Thank you for taking the time to submit a review and we're glad you enjoyed your stay. Sorry about the crowded breakfast area. It can get busy during the peak times. You are correct in saying it's often better to get there early. I hope you will come see us again and Happy Holidays.

Ted Franzese
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winterville, North Carolina
Level Contributor
64 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed November 11, 2012

Stayed overnight at SpringHill Suites upon recommendation of friends. We opted to stay here instead of a nearby conference center, and saved enough on the difference in room price to pay for a gourmet dinner for 5 in Carrboro. We found the decor to be interesting and fresh. The outdoor fire pit was a nice touch, as was the bar in the lobby. Breakfast looked inviting, but we opted for a downtown favorite. Our room was roomy, clean and comfortable. Our 15 YO daughter used the sleeper sofa and slept well. Its hard to beat the location, equidistant to UNC or Duke. We will add this hotel to our favorites for this area.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank bigdumbandugly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review, November 12, 2012
Hello bigdumbandugly,

I must admit I feel a little strange addressing you by that name, but that's the only name I see. Thank you for the kind review. Your comments are most appreciated. I'm glad to hear you will be adding us to your favorites and I hope we will see you again. Thank you for staying with us.

Ted Franzese
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greer, South Carolina
Level Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed November 5, 2012

I stayed two nights and everything was great. The room was clean, the staff was nice and helpful. Breakfast is included in your stay and they had a lot of choices. The hotel is close to a lot of restaurants and shopping. You can't go wrong by staying here.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank wallbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHSD, General Manager at SpringHill Suites Durham Chapel Hill, responded to this review, November 6, 2012
Hello Wallbs,

Thank you for taking the time to submit a review and we're truly glad you enjoyed your stay with us. Thank you for the kind comments and we hope we will see you again.

Ted Franzese
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
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Additional Information about SpringHill Suites Durham Chapel Hill

Address: 5310 McFarland Drive, Durham, NC 27707
Location: United States > North Carolina > Durham
Amenities:
Bar / Lounge Free Breakfast Restaurant Wheelchair access
Hotel Style:
#1 Business Hotel in Durham
#2 Family Hotel in Durham
#11 Romantic Hotel in Durham
Price Range (Based on Average Rates):
Hotel Class:3 star — SpringHill Suites Durham Chapel Hill 3*
Number of rooms: 130
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Also Known As:
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