I had the misfortune of staying at this hotel for a business trip. From the moment I arrived at the hotel, there was nothing but trouble. The hotel claims to be a franchise, which, to them, means that they will blame the guest if they book the room through the Marriott phone number. Apparently, it's the guest's job to call the hotel after booking to ensure that the information given is factual.
I spent more than an hour at the front desk dealing with an issue that should have taken less than 2 minutes. The manager was extremely rude and handled the issue with incompetence. It took ME (the guest) calling both the customer service line and the owners, (CMC Corporation) to get help. Why wouldn't the manager be the one to do that?
Beyond the awful customer service, the room smelled heavily of chemicals. Underneath the chemicals was a layer of grunge which left the room feeling dirty. The couch in the "suite" was stained and I didn't even want to touch it.
The amount of chemicals used on the linens actually made me sick, and I woke up covered in red welts. I did a thorough bed bug inspection (and put out monitors) and found nothing, so i can only assume the red welts were a result of the linen. Since I was stuck in the hotel for several nights, I went to Kohl's across the street, purchased new sheets and towels and used those for the duration of my stay.
Despite having the "do not disturb" sign up, my room was entered, my clean sheets moved and the receipts that I had on the desk were discarded.
I would not recommend this hotel to anyone.
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- Also Known As:
- Springhill Suites Durham Chapel Hill Hotel Durham