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“Great property and location” 5 of 5 stars
Review of Hotel Indigo Raleigh Durham Airport at RTP

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Hotel Indigo Raleigh Durham Airport at RTP
Ranked #24 of 72 Hotels in Durham
Certificate of Excellence
Anytown, USA
Level Contributor
102 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 487 helpful votes
“Great property and location”
5 of 5 stars Reviewed March 15, 2013

I stayed at this place recently during a business trip. Clean, nice rooms and great ambiance

The location is great, especially if one has to stay overnight while visiting the USCIS office, a block away. Lots of restaurants and shopping nearby.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
7 Thank M B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamitris D, Guest Relations Representative at Hotel Indigo Raleigh Durham Airport at RTP, responded to this review, March 21, 2013
Thank you so much for your recent stay with us. We appreciate your feedback about our property. Please be sure to contact the hotel should you need assistance with future reservations.Your business is greatly appreciated.

-Shana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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311 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
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English first
Georgia
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed February 23, 2013

My husband stays at this hotel for work sometimes and when we decided we were going to possibly relocate to the RTP, he was able to secure a decent rate. I have to admit, I have fallen in love with this hotel. Something about the decor in the lobby and in the rooms just makes me happy. I think it is that it feels like how I would decorate my own space and so I can't help but like it.

We have never had issues at this hotel, even with two kids who are pretty loud. They have always been accommodating even when we arrive late or need a late check out.

The only thing I would say that is lacking is near by places to eat...you will have to drive. If you drive, then there is plenty near by.

I'm hoping to stay at Hotel Indigo again..this time alone as some Mommy time!

  • Stayed April 2012, traveled with family
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank oneluckyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamitris D, Guest Relations at Hotel Indigo Raleigh Durham Airport at RTP, responded to this review, February 24, 2013
Thank you for taking the time out not only to visit our property but to leave a review on your experience with us. Don’t you just love the décor of this place? It’s so different and inviting; nothing comparable to your standard hotel. We love to stand out and be set apart from the others. The color scheme is one of my personal favorites and it drew me in automatically. We appreciate your dedication to Hotel Indigo and we look forward to serving you soon. Also, please keep in mind that the shuttle service is available to transport you and your party anywhere within a 10 mile radius for restaurant options. Cedar Bar & Bistro is also available for your breakfast and dinner needs down in the lobby. Please stop by the desk for one free breakfast voucher on your next stay. You can print this email and present it to the representative and we’ll be glad to take care of you. We’ll be seeing you soon for that much-needed “Mommy time”! You deserve it!

All the Very Best,

Shana Baxter
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed February 8, 2013

Nice, clean hotel very conveniently located near RDU. Hotel staff was great and very helpful. Pool area nice. Hotel is visually pleasing, rooms big and comfortable. Has a nice warm feeling to it not the big impersonal hotel feel.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Scpromise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamitris D, Guest Relations Representative at Hotel Indigo Raleigh Durham Airport at RTP, responded to this review, February 24, 2013
Thank you for taking the time out not only to visit our property but to leave a review on your experience with us. At Hotel Indigo, we take much pride in satisfying our guests at all times. We look forward to serving you again in the future. Please call the hotel directly at 919-474-3000 for assistance with future reservations.

All the Very Best,

Shana Baxter
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
72 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed February 7, 2013

I prefer boutique-type hotels and was looking forward to finally staying at this Indigo, and I got a good rate by pre-paying. When (at 4pm) my next day's meeting was re-scheduled I figured I'd head home for the weekend early rather than staying overnight.

It was a Thursday, and I called the hotel to see if possibly I could re-book for Sunday and apply my pre-payment toward that stay. Being an experienced road warrior I understand the caveats of the non-refundable, pre-paid reservation. I would have been pleasantly surprised if they would have agreed to credit my payment, and extremely satisfied to get a partial credit. I was prepared to be told sympathetically that I would get neither.

Instead, I received no response at all. In a period of 24 hours I called the hotel 3 times, talked to staff, left voicemails with the GM (who I was told had sole authority on this decision), and emailed. Zero response.

I returned to RTP on Sunday, staying elsewhere. Last year I spent 71 nights in hotels, so I know there are lots of other properties that will take my money, and most of them will give me something in return - if not the accommodations that I chose to forfeit, then at least a return phone call. Amenities and aesthetics are meaningless without service. It's so incredibly simple, and the Indigo RTP has proven that it cannot manage the basics, so I choose not to stay there.

  • Stayed January 2013, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Service
Helpful?
1 Thank MLeopards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Indigo Raleigh Durham Airport at RTP, responded to this review, February 19, 2013
Dear MLeopards,

Thank you very much for taking the time to share your comments online and for appreciating the location of our hotel. I am sorry to hear about your experience at our property. I want to assure you that your experience is not the norm for our property. I have taken note of your comments about the staff and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Thank you again for posting your comments. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.


Sincerely,


Janice A
Case Manager
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fullerton, California
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed January 18, 2013 via mobile

I spent one night in RTP on business recently and was delighted with the experience. This budget hotel gives you more than you'd expect for your dollar.

Pros:
- Pergo Flooring Through-out
- Large Colorful Rooms
- Very Comfortable Bed
- Huge Walk-in Shower
- Nice Full-Service Bar / Restaurant in Lobby
- Shuttle to / from Airport & General Area Service

Cons:
- Room Stocked With Decaf Coffee Only (Over-site of House Keeping but a Pet-Peeve. I need my Caffeine!!)

The experience was a nice surprise. All staff were very friendly and helpful and left me wanting to come back.

Happy Travels!

Stayed January 2013, traveled on business
Helpful?
Thank hayden8s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Level Contributor
175 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed January 17, 2013 via mobile

This hotel should be excellent but falls short in many areas. First avoid room 319, the wireless signal was strong but would never connect. I had the am free so I was planning on working at the desk in the room but had to go to the lobby area to work as I could connect there. Colleague was in a room a few doors down and could connect so it had be something blocking near the room. Front desk was clueless and mentioned they had a few rooms with connection issues! Well then fix it.
We ate dinner at the bar/ restaurant, food was ok but a bit pricey for what you got. The free breakfast coupon was a joke, no cereal, yogurt was plain, very limited selection.
The room was laid out nice, temperature was easily controlled. The best part was the HD tv and one of the largest HD channel selections I have seen. I will avoid this hotel the next time in the area.

Stayed January 2013, traveled on business
Helpful?
1 Thank VanHalenII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamitris D, Guest Relations Specialist at Hotel Indigo Raleigh Durham Airport at RTP, responded to this review, January 24, 2013
Thank you so much for sharing your experience with us. My deepest and most sincerest apology to you for the inconveniences that you experienced while lodging with us. We strive to ensure that all guests have thoroughly enjoyed their stay. Recently, we experienced WiFi issues that were out of our control and I really am remorseful for what you had to endure. I know I don't like leaving my comfort zone early in the morning when I'm anticipating lounging and handling business. I truly empathize with you! Please allow us to make this right for you in any way that we can. If you frequent the area, we'll fix your next stay for you. We are more than capable of delivering a totally awesome guest experience. Call the hotel directly and ask for me. I assure that this will be corrected in its entirety.

All the Very Best,

Shana Baxter
Guest Relations Specialist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plantation, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed January 7, 2013

The Indigo is visually stunning. The rooms are very, very spacious and pleasant. Location? Couldn't be better for nearly any purpose in the Raleigh-Durham metro area.

But...

The rooms' faux hardwood floors, while nice to look at, had the predictable problem: when the guest in the room above ours began walking about in her high heels at 5:30 AM, it sounded to us like, well, a woman walking about in high heels on a hardwood floor with no sound insulation.

Which leads to the second problem: the staff, while pleasant people, seem to operate the hotel to optimize their convenience rather than the guests.

The hotel was nearly empty. The desk clerk proferred this information when she took our booking over the phone - or rather, told us a booking was not neccesary as the hotel was nearly empty.

Nonetheless, the guests appear to have been placed in the rooms adjacent to the housekeeping pantries on each floor. That's why, in a gigantic and nearly empty hotel, we had a guest in the room above ours. It's very convenient for the housekeepers to clean only the rooms next-door to their pantry, but it's not good for the guests, who a) must be disturbed by the racket made, however inadvertently, by the guests in the room above, and b) must also be disturbed by the racket ( including shouting) made by the housekeeping crew headquartered in the pantries. A tiny amount of thought by the staff, and a willingness to have housekeeping take a few extra steps, would have kept this criticism out of this review.

Last, but not least: the hotel bar/restaurant. Again - visually stunning. And again, the single employee working the front of the room was a very pleasant young lady. However, when she offered us cocktails and I asked for a Sapphire martini, she replied " Is that a kind of liquor?"

Downhill from there. Service took forever, as she was alone as bartender, waitress, busboy, everything except cook. Our cocktails were pathetic: the gin and tonic was gin and 7-Up, and my Sapphire martini with a twist was a jigger of Sapphire ( thankfully) and the juice of one freshly squeezed lemon. Sapphire lemonade? The dinner order was botched: we'd ordered two of the grilled salmon dinners, apprehensively, as that seemed the least likely to be messed up. After 90 minutes, one salmon dinner was brought to the table. The waitress seemed astounded when we reminded her that we two people had ordered two dinners. She went to tell the cook, who soon emerged and engaged the waitress in a shouting match behind the bar. Ten minutes later another grilled salmon dinner was delivered, but the fish was raw inside. Inedible.

The waitress was a pleasant person doing her best, but was completely untrained. When I expressed my sympathy for her predicament, she complained bitterly about being "thrown out here all alone with no training whatsover".

She summed up this property's situation perfectly. It's a terrific building with the potential to be a fantastic place to stay, but only if they learn to operate it.

Room Tip: Insist on being place in a room far from the housekeeping pantry, and with no guests in the room abo...
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank PaulKotik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamitris D, Guest Relations Specialist at Hotel Indigo Raleigh Durham Airport at RTP, responded to this review, January 24, 2013
First and foremost, thank you for lodging with us. We really appreciate all feedback as we look for various ways to improve our property. My deepest apologies to both you and your party for the inconveniences that you experienced. It is our goal to ensure that all guests are satisfied for their entire stay. Not to minimize your incoveniences at all, but we are going through a lot of changes here at the property, starting with staff and we anticipate great improvement all across the board. It is unfair to you that you were affected by our changes and I would love the opportunity to make this right for you all in any way that I can. Please call the hotel directly and ask for me so that this issue can be resolved. Again, thanks for your feedback and I can assure you that all issues will be addressed accordingly.

All the Very Best,

Shana Baxter
919-474-3000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo Raleigh Durham Airport at RTP

Property: Hotel Indigo Raleigh Durham Airport at RTP
Address: 151 Tatum Dr, Durham, NC 27703-8237
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #24 of 72 Hotels in Durham
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Indigo Raleigh Durham Airport at RTP 3.5*
Number of rooms: 125
Official Description (provided by the hotel):
Hotel Indigo Durham Research Triangle Park (RTP), North Carolina, is a place where you will enjoy every moment of your stay. Imagine a new branded boutique hotel designed to deliver guests a distinctive and engaging experience. Let us inspire you with our refreshing design and intimate service. 'Curl Up' and escape from the ordinary. Our 100% smoke-free hotel offers cozy, airy, and inviting guest rooms with oversized beds, plush bedding, hardwood-style flooring with area rugs, 42 HDTVs and spa-inspired shower. In public spaces, the scent, music, artwork, murals are changed to reflect the season. Our hotel is conveniently located near Raleigh Durham airport (RDU) for business travelers at RTP which is the heart of the Raleigh, Cary, and Durham metropolitan area with more than 170 companies. Our hotel offers free high speed Internet access, a business center, conference room, and boardroom. We provide a complimentary shuttle to/from RDU airport as well as local businesses. We are a short drive to many attractions including museums, RBC Center, Univ of North Carolina (UNC), Duke Univ, and NC State Univ (NCSU).At our boutique hotel, you can enjoy the heated indoor pool, whirlpool and Phitness Room. Satisfy your discriminating palate at Phi, an on-site casual restaurant and lounge serving fine cuisine. Starbucks coffee is also available at the restaurant. You will find Hotel Indigo Durham RTP simply unforgettable. ... more   less 
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