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“Colorful and Unique” 4 of 5 bubbles
Review of Hotel Indigo Raleigh Durham Airport at RTP

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Hotel Indigo Raleigh Durham Airport at RTP
Ranked #22 of 72 Hotels in Durham
Certificate of Excellence
Fullerton, California
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Colorful and Unique”
4 of 5 bubbles Reviewed January 18, 2013 via mobile

I spent one night in RTP on business recently and was delighted with the experience. This budget hotel gives you more than you'd expect for your dollar.

Pros:
- Pergo Flooring Through-out
- Large Colorful Rooms
- Very Comfortable Bed
- Huge Walk-in Shower
- Nice Full-Service Bar / Restaurant in Lobby
- Shuttle to / from Airport & General Area Service

Cons:
- Room Stocked With Decaf Coffee Only (Over-site of House Keeping but a Pet-Peeve. I need my Caffeine!!)

The experience was a nice surprise. All staff were very friendly and helpful and left me wanting to come back.

Happy Travels!

Stayed January 2013, traveled on business
Helpful?
Thank hayden8s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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322 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Michigan
Level Contributor
189 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 bubbles Reviewed January 17, 2013 via mobile

This hotel should be excellent but falls short in many areas. First avoid room 319, the wireless signal was strong but would never connect. I had the am free so I was planning on working at the desk in the room but had to go to the lobby area to work as I could connect there. Colleague was in a room a few doors down and could connect so it had be something blocking near the room. Front desk was clueless and mentioned they had a few rooms with connection issues! Well then fix it.
We ate dinner at the bar/ restaurant, food was ok but a bit pricey for what you got. The free breakfast coupon was a joke, no cereal, yogurt was plain, very limited selection.
The room was laid out nice, temperature was easily controlled. The best part was the HD tv and one of the largest HD channel selections I have seen. I will avoid this hotel the next time in the area.

Stayed January 2013, traveled on business
Helpful?
1 Thank VanHalenII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamitris D, Guest Relations Specialist at Hotel Indigo Raleigh Durham Airport at RTP, responded to this review, January 24, 2013
Thank you so much for sharing your experience with us. My deepest and most sincerest apology to you for the inconveniences that you experienced while lodging with us. We strive to ensure that all guests have thoroughly enjoyed their stay. Recently, we experienced WiFi issues that were out of our control and I really am remorseful for what you had to endure. I know I don't like leaving my comfort zone early in the morning when I'm anticipating lounging and handling business. I truly empathize with you! Please allow us to make this right for you in any way that we can. If you frequent the area, we'll fix your next stay for you. We are more than capable of delivering a totally awesome guest experience. Call the hotel directly and ask for me. I assure that this will be corrected in its entirety.

All the Very Best,

Shana Baxter
Guest Relations Specialist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plantation, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed January 7, 2013

The Indigo is visually stunning. The rooms are very, very spacious and pleasant. Location? Couldn't be better for nearly any purpose in the Raleigh-Durham metro area.

But...

The rooms' faux hardwood floors, while nice to look at, had the predictable problem: when the guest in the room above ours began walking about in her high heels at 5:30 AM, it sounded to us like, well, a woman walking about in high heels on a hardwood floor with no sound insulation.

Which leads to the second problem: the staff, while pleasant people, seem to operate the hotel to optimize their convenience rather than the guests.

The hotel was nearly empty. The desk clerk proferred this information when she took our booking over the phone - or rather, told us a booking was not neccesary as the hotel was nearly empty.

Nonetheless, the guests appear to have been placed in the rooms adjacent to the housekeeping pantries on each floor. That's why, in a gigantic and nearly empty hotel, we had a guest in the room above ours. It's very convenient for the housekeepers to clean only the rooms next-door to their pantry, but it's not good for the guests, who a) must be disturbed by the racket made, however inadvertently, by the guests in the room above, and b) must also be disturbed by the racket ( including shouting) made by the housekeeping crew headquartered in the pantries. A tiny amount of thought by the staff, and a willingness to have housekeeping take a few extra steps, would have kept this criticism out of this review.

Last, but not least: the hotel bar/restaurant. Again - visually stunning. And again, the single employee working the front of the room was a very pleasant young lady. However, when she offered us cocktails and I asked for a Sapphire martini, she replied " Is that a kind of liquor?"

Downhill from there. Service took forever, as she was alone as bartender, waitress, busboy, everything except cook. Our cocktails were pathetic: the gin and tonic was gin and 7-Up, and my Sapphire martini with a twist was a jigger of Sapphire ( thankfully) and the juice of one freshly squeezed lemon. Sapphire lemonade? The dinner order was botched: we'd ordered two of the grilled salmon dinners, apprehensively, as that seemed the least likely to be messed up. After 90 minutes, one salmon dinner was brought to the table. The waitress seemed astounded when we reminded her that we two people had ordered two dinners. She went to tell the cook, who soon emerged and engaged the waitress in a shouting match behind the bar. Ten minutes later another grilled salmon dinner was delivered, but the fish was raw inside. Inedible.

The waitress was a pleasant person doing her best, but was completely untrained. When I expressed my sympathy for her predicament, she complained bitterly about being "thrown out here all alone with no training whatsover".

She summed up this property's situation perfectly. It's a terrific building with the potential to be a fantastic place to stay, but only if they learn to operate it.

Room Tip: Insist on being place in a room far from the housekeeping pantry, and with no guests in the room abo...
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank PaulKotik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamitris D, Guest Relations Specialist at Hotel Indigo Raleigh Durham Airport at RTP, responded to this review, January 24, 2013
First and foremost, thank you for lodging with us. We really appreciate all feedback as we look for various ways to improve our property. My deepest apologies to both you and your party for the inconveniences that you experienced. It is our goal to ensure that all guests are satisfied for their entire stay. Not to minimize your incoveniences at all, but we are going through a lot of changes here at the property, starting with staff and we anticipate great improvement all across the board. It is unfair to you that you were affected by our changes and I would love the opportunity to make this right for you all in any way that I can. Please call the hotel directly and ask for me so that this issue can be resolved. Again, thanks for your feedback and I can assure you that all issues will be addressed accordingly.

All the Very Best,

Shana Baxter
919-474-3000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, North Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 1, 2013

Recently I was a guest at the hotel and my experience was EXCELLENT.
The stage was set by Craig via the phone. I knew after I spoke with him (prior to my stay), I was in for a treat. The property is the best in RTP in my opinion and Craig Ratcliff is the best Front Desk Clerk ever. He was professional, friendly, and very patient.
I wish other hotel staff members could shadow him for a day!! He has a bright future with the company and it is my hope the Management team keeps him around and recognizes him accordingly.
Great stay!!!

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank shoppingdiva111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamitris D, Gues Relations Specialist at Hotel Indigo Raleigh Durham Airport at RTP, responded to this review, January 24, 2013
Thank you for your recent business and awesome comments about our staff member. While all employees are special in their own way, Craig is one of our BEST! His personality and willingness to help is noticed on a daily basis. He truly goes above and beyond to satisfy all guests and fellow employees alike. We're very grateful to have him on our team and we anticipate GREAT things for him here at Hotel Indigo! We look forward to serving you in the very near future.

All the Very Best,

Shana Baxter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed December 6, 2012

I've stayed at this hotel a few times. The facilities and rooms are clean and updated and the rooms are quiet. There are two shortcomings as I see it:

1. The bed has small "throw pillows" instead of regular size pillows. If you turn over, you're off your pillow which gets a bit annoying. I'm guessing this is a "your mileage may vary" type situation, but I'm not really a fan of it.
2. The food is terrible. Considering the restaurant selection in the immediate area (fast food, mostly) you would hope that the hotel would have a better alternative. It doesn't. The food tries to be good, but I've had unpleasant results the last three times I ate there before I completely gave up. If you stick to a burger, however, you're probably fine. I know they got a new chef roughly mid-2012 and this review reflects that change. You really need to drive 20 minutes away to get something good (nearby "Mez" is so-so).

I'd say you're fine staying here if you want something up-to-date and close to your office, but plan on eating somewhere else.

  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamitris D, Guest Relations Specialist at Hotel Indigo Raleigh Durham Airport at RTP, responded to this review, December 27, 2012
Thank you for providing feedback regarding your recent stay. It is our goal that our guests are completely satisfied from the time they make reservations until the time they depart. I know how important it is to have comfy pillows while resting. Our hotel/rooms are designed a tad differently from standard hotels, which means our bedding is different as well. As a team, we are discussing the possibilities of having a Pillow Menu in the future. We are modifying our restaurant as well as the menu and hope to have a new selection available in the very near future. We definitely apologize for any inconveniences you have experienced and would love the opportunity to make things right. Thank you for your continued support and repeated visits to our property and we look to service you in the upcoming months.

All the Best,
Shana Baxter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas
Level Contributor
8 reviews
4 hotel reviews
5 of 5 bubbles Reviewed November 26, 2012

I stayed in this hotel during a business trip for 3 nights and I had an outstanding experience. It met all my criteria: clean, quiet, and great service.
The shuttle picked me up from the airport and even took me to a local restaurant at no charge. Room service food was great and the quick service was appreciated.
I highly recommend this hotel

  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tatravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith A, Manager at Hotel Indigo Raleigh Durham Airport at RTP, responded to this review, December 1, 2012
Thank you for your feedback from your recent stay with us. I am please to hear that we were able to exceed your expectations with our great service, cleanliness of our home, and the quiet atmosphere we try and provide for all our guests. We know how important having a restful night sleep is to our guests. We are planning on adding some great new menu choices to our restaurant so be sure to give them a try on your next visit. Thank you again, and I will be sure to share your comments with our enitre team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed November 24, 2012

If you're looking for a room, with modern, well-maintained furnishings and bathroom at a good price, then the Hotel Indigo fits the bill. I stayed here with members of my team for 3 nights in November, and found the hotel conveniently located, easy to access and with rooms of a good size, well-appointed, quiet with a good-sized, firm and comfortable bed. Although breakfast was included, I never took advantage, partly because of time, but also because my colleagues had reported it to be little more than a pastry and a cup of coffee. We did try the bar, but it was not terribly well-stocked (no Sambuca, Drambuie etc) and the service was on the relaxed side of slow. My colleagues also reported that room service was glacial: waiting more than an hour for a salad for example.
If you're a keen swimmer, be aware that the pool is little bigger than a large bath - but it was still good to get the body exercising in the morning. I was on my own, but with more than a couple more people, it would have felt crowded! The exercise facilities in the gym were well-utilised and looked to be well-maintained.
Final word of warning - when I arrived, the room was too hot, so I turned on the airco and what a racket! An old fashioned unit in front of the window, which did its job, but fortunately, before I needed to go to bed. In mid-summer, this wouldn't have been an option, so I'd hesitate to recommend the hotel between May and October... It may have been a duff unit, but surprising given that the hotel has been newly built.

  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Ginge1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith A, Manager at Hotel Indigo Raleigh Durham Airport at RTP, responded to this review, November 26, 2012
Thank you for the feedback on yur recent stay with us. We take great pride in going above and beyond to exceed our guests expectations. I am sorry you didn't take advantage of the breakfast in the morning. We have some great options that are included in your package as well as some delicious options off our menu. I will certainly address some of your comments concerning the restaurant and bar. We have some new staff and it does take a little bit of time in training, as our focus is on getting it right the first time. The AC unit was probably an isolated incident. We are a relativley brand new property and this is the first time I have heard of this issue. We are in the process of a preventative maint program so that should aleviate this potential problem moving forward.

Keith Alexander
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo Raleigh Durham Airport at RTP

Property: Hotel Indigo Raleigh Durham Airport at RTP
Address: 151 Tatum Dr, Durham, NC 27703-8237
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 72 Hotels in Durham
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Indigo Raleigh Durham Airport at RTP 3.5*
Number of rooms: 125
Official Description (provided by the hotel):
Hotel Indigo Durham Research Triangle Park (RTP), North Carolina, is a place where you will enjoy every moment of your stay. Imagine a new branded boutique hotel designed to deliver guests a distinctive and engaging experience. Let us inspire you with our refreshing design and intimate service. 'Curl Up' and escape from the ordinary. Our 100% smoke-free hotel offers cozy, airy, and inviting guest rooms with oversized beds, plush bedding, hardwood-style flooring with area rugs, 42 HDTVs and spa-inspired shower. In public spaces, the scent, music, artwork, murals are changed to reflect the season. Our hotel is conveniently located near Raleigh Durham airport (RDU) for business travelers at RTP which is the heart of the Raleigh, Cary, and Durham metropolitan area with more than 170 companies. Our hotel offers free high speed Internet access, a business center, conference room, and boardroom. We provide a complimentary shuttle to/from RDU airport as well as local businesses. We are a short drive to many attractions including museums, RBC Center, Univ of North Carolina (UNC), Duke Univ, and NC State Univ (NCSU).At our boutique hotel, you can enjoy the heated indoor pool, whirlpool and Phitness Room. Satisfy your discriminating palate at Phi, an on-site casual restaurant and lounge serving fine cuisine. Starbucks coffee is also available at the restaurant. You will find Hotel Indigo Durham RTP simply unforgettable. ... more   less 
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