The Indigo is visually stunning. The rooms are very, very spacious and pleasant. Location? Couldn't be better for nearly any purpose in the Raleigh-Durham metro area.
The rooms' faux hardwood floors, while nice to look at, had the predictable problem: when the guest in the room above ours began walking about in her high heels at 5:30 AM, it sounded to us like, well, a woman walking about in high heels on a hardwood floor with no sound insulation.
Which leads to the second problem: the staff, while pleasant people, seem to operate the hotel to optimize their convenience rather than the guests.
The hotel was nearly empty. The desk clerk proferred this information when she took our booking over the phone - or rather, told us a booking was not neccesary as the hotel was nearly empty.
Nonetheless, the guests appear to have been placed in the rooms adjacent to the housekeeping pantries on each floor. That's why, in a gigantic and nearly empty hotel, we had a guest in the room above ours. It's very convenient for the housekeepers to clean only the rooms next-door to their pantry, but it's not good for the guests, who a) must be disturbed by the racket made, however inadvertently, by the guests in the room above, and b) must also be disturbed by the racket ( including shouting) made by the housekeeping crew headquartered in the pantries. A tiny amount of thought by the staff, and a willingness to have housekeeping take a few extra steps, would have kept this criticism out of this review.
Last, but not least: the hotel bar/restaurant. Again - visually stunning. And again, the single employee working the front of the room was a very pleasant young lady. However, when she offered us cocktails and I asked for a Sapphire martini, she replied " Is that a kind of liquor?"
Downhill from there. Service took forever, as she was alone as bartender, waitress, busboy, everything except cook. Our cocktails were pathetic: the gin and tonic was gin and 7-Up, and my Sapphire martini with a twist was a jigger of Sapphire ( thankfully) and the juice of one freshly squeezed lemon. Sapphire lemonade? The dinner order was botched: we'd ordered two of the grilled salmon dinners, apprehensively, as that seemed the least likely to be messed up. After 90 minutes, one salmon dinner was brought to the table. The waitress seemed astounded when we reminded her that we two people had ordered two dinners. She went to tell the cook, who soon emerged and engaged the waitress in a shouting match behind the bar. Ten minutes later another grilled salmon dinner was delivered, but the fish was raw inside. Inedible.
The waitress was a pleasant person doing her best, but was completely untrained. When I expressed my sympathy for her predicament, she complained bitterly about being "thrown out here all alone with no training whatsover".
She summed up this property's situation perfectly. It's a terrific building with the potential to be a fantastic place to stay, but only if they learn to operate it.
- Official Description (provided by the hotel):
- Engineered for the comfort of our guests, the Hotel Indigo Raleigh Durham Airport at RTP hotel offers a perfect stay near RDU Airport, Duke, University of North Carolina, and North Carolina State. ... more less
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