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“Pet friendly??? Not really”

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Hotel Indigo Raleigh Durham Airport at RTP
Ranked #18 of 71 Hotels in Durham
Certificate of Excellence
Little Silver, New Jersey
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Pet friendly??? Not really”
Reviewed August 17, 2011

Don't be fooled by Hotel Indigo's inclusion on pet friendly sites, unless you want to shell out an additional $75.00 for the privilege of taking your pet into your room. Doesn't seem too friendly to me.

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 46576Amy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoRDU, General Manager at Hotel Indigo Raleigh Durham Airport at RTP, responded to this review, August 18, 2011
I'm so sorry you were discouraged with our pet policy. The $75 one time fee is incurred because of the deep cleaning that must take place after a pet departs. This ensures that each guest receives the same cleanliness quality in our rooms. Many guests have severe pet allergies and we must accommodate this by performing a deep clean after each pet has departed.
We apologize for not appearing pet friendly. We do love our furry friends, too! We just need to make sure that each guests feels the same level of cleanliness in every room.

We do very much appreciate your review and I hope you visit us again soon!
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369 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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English first
Saint Joseph, Michigan
1 review
Reviewed August 17, 2011

The Indigo Hotel was "Perfect"! We were met with a friendly smile and all the employees provided exceptional service. My room was larger than expected and clean!

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 9Bob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoRDU, General Manager at Hotel Indigo Raleigh Durham Airport at RTP, responded to this review, August 23, 2011
Thank you so much for your kind review! We're delighted to hear that your stay was "perfect!" The team is especially happy with your review of their exceptional service. Thanks again! Come see us again soon!
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WNC
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 17, 2011

This is a great new hotel! I was a bit hesitant to book here due to the bold color scheme -not exactly soothing but the price drew me in and I was glad it did. The rooms are HUGE and I love the wood ( or simulation wood) floors. Our double queen had plenty of space for my husband & I and the 4 kids we brought with us (ranging from 9-15). The beds were extremely comfortable and the shower was very nice. The front desk staff was amazing and very friendly offering suggestions and backup plans for our activities, befriending the youngest child with us who assumes every one is ias nterested in him as he is in them, and just over all courteous. I have continued to rave about the hotel chain and this one in particular and have been advising my friends to stay there when in the Durham area.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ehjWnc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoRDU, General Manager at Hotel Indigo Raleigh Durham Airport at RTP, responded to this review, August 23, 2011
Thank you for taking the time to review us! Our sales department really enjoys showing rooms to families because the kids seem to love how colorful the rooms are. I'm glad that this was a fun experience for the whole family- even the littlest one! Thank you so much for suggesting us to your friends, too... a great review by word of mouth is the BEST review!
Check out some other Hotel Indigos around the country if you have a chance- they are all fantastic!
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Greensboro, North Carolina
1 review
Reviewed August 16, 2011

I LOVED my stay. The hotel was so beautiful and relaxing ( I especially loved the spa style of the shower). The staff was extremely friendly, and helpful. I appreciated the shuttle service to the mall and I would definitely recommend this hotel to friends.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mixedpplrock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoRDU, General Manager at Hotel Indigo Raleigh Durham Airport at RTP, responded to this review, August 23, 2011
Thanks for your wonderful review! We're so happy you enjoyed your time here. If you'd like, you can "like" us on Facebook, too!
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Michigan
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 11, 2011

We stayed here two nights. The room decor was refreshing and attractive, and the bed was very comfortable.
The problem we had, and that others have commented on, is the service at the cafe. As long as you are not in a hurry everything would be fine, but even the counter service (for carry-out snacks) was non-existant. I eventually gave up because we would have been late for an appointment.
Nice hotel with relaxed atmosphere. It would be nicer if the staff were not quite so relaxed.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank smr01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoRDU, General Manager at Hotel Indigo Raleigh Durham Airport at RTP, responded to this review, August 23, 2011
Thank you for your review! I'm so glad you enjoyed your room. I apologize for the wait time in the restaurant. The restaurant had been short staffed, but we've since added 2 new team members, who are continuing to improve the level of service in the morning. Once again, I'm sorry for the inconvenience during your stay; I hope you'll give us another try next time you're in town!
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Manteo
1 review
Reviewed August 11, 2011

When you walk into the hotel, you immediately feel relaxed because of the color scheme, cleanliness and welcoming staff. The complimentary shuttle pickup was great too! We ate at the bistro/bar - service was exceptional -we even had a visit to check on us by the Food and Beverage Manager - very nice. The room was exceptional - the front desk (Mallory) was extremely helpful and very nice. We loved the hotel and the experience was great.

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Lynda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoRDU, General Manager at Hotel Indigo Raleigh Durham Airport at RTP, responded to this review, August 17, 2011
We are delighted that you enjoyed your stay and that you took the time to review us! We are so proud of Sara (the Food & Beverage Manager), Mallory (Assistant General Manager) and all of our staff for providing excellent customer service. I hope you will think of us next time you are in the Raleigh-Durham area!
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Georgia
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed August 8, 2011

stayed one night for work and was very pleased with the hotel. The room was very quiet and clean. Bathroom has shower only and has aveda bath products. Single serve coffee maker in room (no to go cups) and large flat screen tv. 10 minute drive from airport.

Stayed August 2011, traveled on business
Helpful?
Thank Grayce_The_Super_Cat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelIndigoRDU, General Manager at Hotel Indigo Raleigh Durham Airport at RTP, responded to this review, August 10, 2011
Thank you for taking the time to review our hotel! I'm so pleased that you enjoyed your time here.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo Raleigh Durham Airport at RTP

Property: Hotel Indigo Raleigh Durham Airport at RTP
Address: 151 Tatum Dr, Durham, NC 27703-8237
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 71 Hotels in Durham
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Indigo Raleigh Durham Airport at RTP 3.5*
Number of rooms: 125
Official Description (provided by the hotel):
Hotel Indigo Durham Research Triangle Park (RTP), North Carolina, is a place where you will enjoy every moment of your stay. Imagine a new branded boutique hotel designed to deliver guests a distinctive and engaging experience. Let us inspire you with our refreshing design and intimate service. 'Curl Up' and escape from the ordinary. Our 100% smoke-free hotel offers cozy, airy, and inviting guest rooms with oversized beds, plush bedding, hardwood-style flooring with area rugs, 42 HDTVs and spa-inspired shower. In public spaces, the scent, music, artwork, murals are changed to reflect the season. Our hotel is conveniently located near Raleigh Durham airport (RDU) for business travelers at RTP which is the heart of the Raleigh, Cary, and Durham metropolitan area with more than 170 companies. Our hotel offers free high speed Internet access, a business center, conference room, and boardroom. We provide a complimentary shuttle to/from RDU airport as well as local businesses. We are a short drive to many attractions including museums, RBC Center, Univ of North Carolina (UNC), Duke Univ, and NC State Univ (NCSU).At our boutique hotel, you can enjoy the heated indoor pool, whirlpool and Phitness Room. Satisfy your discriminating palate at Phi, an on-site casual restaurant and lounge serving fine cuisine. Starbucks coffee is also available at the restaurant. You will find Hotel Indigo Durham RTP simply unforgettable. ... more   less 
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