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“Nothing to complain about” 4 of 5 bubbles
Review of Courtyard Durham Research Triangle Park

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Courtyard Durham Research Triangle Park
Ranked #26 of 70 Hotels in Durham
Certificate of Excellence
Port Huron, Michigan
Level Contributor
225 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Nothing to complain about”
4 of 5 bubbles Reviewed September 3, 2013

This Courtyard was nice. I had a great night's sleep. My traveling companion took a shower and shaved and everything and I never even heard him. It was nice and quiet. The shower was fine. The beds were fine. It has somewhat outdated decorating, but not too bad. I would definitely go there again and the price was right.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank nrocpop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara T, Property Coordinator at Courtyard Durham Research Triangle Park, responded to this review, September 9, 2013
Thank you for taking the time to give us feedback regarding our hotel the Courtyard RTP/Durham. We are glad to hear that you had a great night's sleep and the room was nice and quiet. Please let us know the next time you are in the area. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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163 reviews from our community

Traveler rating
    48
    70
    32
    9
    4
See reviews for
31
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
New York City, New York
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed August 30, 2013

Stayed here on business for two nights. Looks like it was an older Courtyard that has been recently renovated (with the ugliest hallway carpet I've ever seen). Hotel common areas had a funky over-air-conditioned / musty smell. Terrible water system. Water temperature in shower constantly changed while in use as other rooms started / finished using water going from downright cold to never getting warmer than lukewarm. AC unit had a bit of an annoying rattle. On the positive, employees were very cheerful and helpful. Would not likely stay again if I return to the area.

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank drivesouth66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara T, Property Coordinator at Courtyard Durham Research Triangle Park, responded to this review, September 5, 2013
Thank you for taking the time to give us feedback on your stay with us at the Residence Inn RTP/Durham. We appreciate your kind comments regarding our cheerful and helpful staff! It's unfortunate to learn about the areas we fell short in meeting your expectations and will address them to the staff. We appreciate your feedback and hope to see you the next time you are in the area.
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Palm Harbor, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed August 14, 2013

In the month of August our family rented multiple rooms during our father's hospitalization and funeral.
The entire staff was so kind and helpful in making our stay comfortable in this difficult time. Each and every day they went above and beyond in assisting us and expressing genuine sympathy for our extended family.
Each and every employee demonstrated exemplary work ethics and hospitality.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 34685
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara T, Property Coordinator at Courtyard Durham Research Triangle Park, responded to this review, August 23, 2013
Thank you for sharing your experience with us at the Courtyard RTP/Durham. We appreciate all the kind comments regarding our hospitable and helpful staff. The entire staff strives to go "above and beyond" to make sure the overall guest experience is positive! We look forward to seeing you again if you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, PA
Level Contributor
299 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
3 of 5 bubbles Reviewed August 10, 2013

Good hotel if you are visiting RTP. Rooms are nice but first floor was very musty for some reason. Hotel has all the basic Courtyard standards, Bistro, Flat Screen TVs, Small pool, Work out area. Very good overall. The only minor gripe I had was that I called twice about a charge to my phone bill that they recognized was incorrectly billed but after 2 phone calls and a call to Mariott they still have not corrected it. The charge is $3 but it's become more of a principal thing since one of the staff asked me "is the $3 going to break you?". I said no but it's not correct. Nice place, more training needed for staff. Bistro personell were very very professional.

  • Stayed August 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Celling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara T, Property Coordinator at Courtyard Durham Research Triangle Park, responded to this review, August 23, 2013
Thank you for taking the time to share your experience with us at the Courtyard RTP/Durham. We are glad to hear your had a nice stay. We appreciate your comments about our professional staff in the Bistro. I will follow-up up with you personally to make sure your phone charge was taken care of and we apologize for the inconvenience. We look forward to seeing you the next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elyria, Ohio
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed August 8, 2013

Earlier this year we stayed in a Courtyard by Marriott for the first time in many years and had a wonderful experience, so we decided to try this Courtyard for two nights. The room was freshly renovated. The room was quite spacious, even with two queen beds. The location of the hotel was very good, right near the highway. There is a Chick-Fil-A right across the street, as well as a Walgreens, gas stations, other restaurants, and a Red Box kiosk. The room cleanliness was not quite up to par. I noticed a piece of lettuce and a peanut on the floor near the curtains. I pushed back the curtains to see if housekeeping noticed; they did not. Also, the Bistro, although convenient, is very pricey. My son and I each had french toast with breakfast meat -- it was over $10 each. The next morning we had breakfast at Chik-Fil-A for $10 for both of us! Lesson learned. The service was very good/attentive. I would probably stay here again in the future.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Michelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara T, Property Coordinator at Courtyard Durham Research Triangle Park, responded to this review, August 23, 2013
Thank you for taking the time to share your experience with us at the Courtyard RTP/Durham. We are glad that you were able to see the new renovations and the Bistro. It's unfortunate to learn about the housekeeping areas that we fell short in meeting your expectations. Your feedback provides areas that we can work on in order to improve our overall guest experience. We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte
Level Contributor
65 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed July 31, 2013

This newly renovated hotel is perfect for the business traveler to the rtp area. Close to restaurants, shopping and highway access. Spacious well appointed rooms make work and leisure easy. Staff are friendly and helpful without being intrusive.

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sunforfungirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara T, Property Coordinator at Courtyard Durham Research Triangle Park, responded to this review, August 23, 2013
Thank you for taking the time to share your experience with us at the Courtyard RTP/Durham. We're glad that you were able to see the newly renovated hotel with the Bistro and new rooms. We appreciate your kind comments about our friendly and helpful staff. Please let us know the next time you are in the area. We look forward to seeing you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NY
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 22, 2013

Stayed only one night last week, and discovered my rental car had a dead battery in the morning. When the rental company wanted lots of $ for a jump, and I didn't have the time to wait around, the girl at the front desk made a few quick phone calls, and in less than 5 minutes there was a hotel employee driving her car over next to mine to share her car's battery and jumper cables. And it was a blazing 90+ degrees at the time in the lot. So for the can-do attitude and willingness to go outside the box to help a traveler in distress, I give this property a big thumbs up, and a thank you!

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank matchpointNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara T, Property Coordinator at Courtyard Durham Research Triangle Park, responded to this review, August 23, 2013
Thank you for taking the time to share your experience with us at the Courtyard RTP/Durham. We are so pleased to hear that our staff went "above and beyond" to assist you with your problem and we will definitely recognize them. Please let us know the next time you are in the area. We look forward to seeing you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Durham Research Triangle Park

Property: Courtyard Durham Research Triangle Park
Address: 301 Residence Inn Blvd, Durham, NC 27713-2281
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Durham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Durham Research Triangle Park 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Courtyard By Marriott Durham Research Triangle Park Hotel Durham
Durham Marriott
Durham Courtyard

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