My wife and I booked two nights at the Brookwood Inn because of its proximity to Duke Hospital, where I was having some tests. When we checked in, I was told that our reservation didn't exist, and that "Carl" had checked us in for April instead of March. The response I was given was "well, that's just Carl, and you're lucky we aren't booked!". I overlooked the mistake and went to the room. 30 mintues later, a sweet old lady was outside our door trying to enter with her key. I opened the door and told her that we had just been given the room, so she went back down to the front desk. 5 mintues later the girl at the front desk called and wanted to know how many nights we had been in the room. I informed her she just checked us in, and she told me (with no apology for the call) that the manager hadn't forgotten to check us in properly. The next day, I returned to my room after 4pm to find it hadn't been cleaned yet. When I asked the girl in the hall how long she might be, she yelled "I'm the only one out here! I have to clean this whole floor!" Needless to say, it wasn't the best experience. When I return to Durham, I will definitely find somewhere else to stay.
- Official Description (provided by the hotel):
- The brand new Cambria Hotel & Suites Durham - Duke University Medical Center Area is a boutique style hotel close to campus, the hospital and Durham VA. A delicious breakfast and dinner are offered, and the hotel also boasts a bar. Rooms consist of king or two queen size beds, each with mini-refrigerators, microwaves, Keurig coffee makers and large work surfaces. Enjoy the modern feel of hard wood floors and faux brick wall accents. A business center and meeting facilities are available as well. The hotel is only minutes away from Durham Bulls Athletic park, downtown businesses, the historic district and the convention center, Duke Homestead, Sarah P. Duke gardens, Duke Chapel and convenient to area shopping malls. ... more less
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- Also Known As:
- Brookwood Inn Durham Near Duke University Hotel Durham
- Brookwood Hotel Durham
- Brookwood Hotel Duke University