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“great hospitality” 5 of 5 bubbles
Review of Extended Stay America - Durham - University

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Extended Stay America - Durham - University
Ranked #57 of 70 Hotels in Durham
Staten Island, New York, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“great hospitality”
5 of 5 bubbles Reviewed November 25, 2012

I am a Duke patient who is very sick who travels 10 hours to come to Durham. Extended stay was great. Mrs. Perry was very accommodating and her staff so pleasant. I didn't get to meet most the staff as I was ill, but my boyfriend did and they helped out in anyway they could. My room was very cozy and very clean. I will definitely be back. It makes a huge difference to a sick person when a hotel thinks of your needs. Although i booked through a 3rd part site, they made sure i had a first floor room since i use a wheelchair and i was right by the office just in case we needed anything.

  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tiffany M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael P, Area Manager at Extended Stay America - Durham - University, responded to this review, November 27, 2012
"I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location."
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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44 reviews from our community

Traveler rating
    11
    6
    5
    6
    16
See reviews for
18
3
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10
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
2 reviews
5 of 5 bubbles Reviewed August 22, 2012 via mobile

I thoroughly recommend the Extended Stay America Durham University. I have been staying here for over two years, they have always treated me well. Although not always perfect, I feel like the staff really treats in a very special manner.

Stayed August 2012, traveled on business
Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachael P, Area Operations Manager at Extended Stay America - Durham - University, responded to this review, August 28, 2012
"Thank you so very much for your glowing review of Extended Stay America Durham - University. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words."
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chapel Hill, North Carolina
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 bubbles Reviewed March 27, 2012

I've happily stayed at ESA properties in other cities, and had high hopes for this one in Durham. The location is great-- close to I-40 (a mile or so), close to Duke and Downtown Durham (a couple miles +/-), and very close to a big shopping center with a Super Target, Sam's Club, and several chain restaurants.
But even though the property has undergone a major cosmetic renovation (summer 2011), they have not addressed functional, management issues:
No change for the on-site laundry.
Failure to empty overflowing trash bins on weekends
Equipment in rooms that simply does NOT work. Stove in one room, shower in another-- as I moved from room to room in search of one that worked.
Too bad. Not for me, ever again.

  • Stayed July 2011, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank CocoPazzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Durham - University, responded to this review, July 19, 2012
Thank you for taking the time to review your recent stay. I was disheartened to read that your stay wasn't 100% satisfactory. The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I can assure you that I have brought each of the issues you expressed to the attention of our staff.

We know that a totally satisfied customer is one who will come back and stay with us again. That is why we take your review so seriously. It reminds us that there is always room to improve.

Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santiago, Chile
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed February 6, 2012

I was only at this hotel for one night and for that period of time it was average and cheap. I didn't find anything unclean or dirty. Everything worked in the kichenette and the staff was polite and helpful. Nothing spectacular, but also not as bad as others found it.

  • Stayed January 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank smluke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed November 21, 2011

The highlight: vomit in the elevator one fine Saturday morning. When I told the staff about it, they said they knew about it and that the person that is responsible for cleaning up vomit in the elevator would come into work in a couple hours and he would clean it up then. Great. I had a sprained ankle so could not use the stairs. I intentionally stayed out of the hotel for several hours so that I would not have to go in the elevator again before they cleaned it. Other highlights: the loud, raucous party the night before; the rooms were never really cleaned (sheets not changed, floor not vacuumed, plastic gloves left on the dresser). The walls were very, very thin. I actually ended up leaving the hotel a day early and spending the night somewhere else. It was just too much.

The location is great if you need to get to Duke's west campus. Other than that, there's nothing else. It was one of the cheaper options in the area, but I would have rather paid an extra $20 a night to not have to deal with all the problems. You get what you pay for!!!

  • Stayed October 2011, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank fqtrvlgrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Durham - University

Property: Extended Stay America - Durham - University
Address: 3105 Tower Boulevard, Durham, NC 27707
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #57 of 70 Hotels in Durham
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Durham - University 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Extended Stay America Durham

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