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Sheraton Imperial Hotel and Convention Center
Ranked #33 of 71 Hotels in Durham
San Jose, CA
Level Contributor
64 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 238 helpful votes
“Avoidable”
Reviewed December 20, 2012

Stayed here for one night. The hotel was a disappointment – the room looked dated and carpet had an odor. It felt more like what might be an acceptable motel room rather than a nice hotel. The lobby area was huge and the bar in the lobby area seemed decent. Not too far from airport and in the research triangle but not too close to Durham or Raleigh. I would not stay here again.

Room was a long hike from the elevator.

  • Stayed September 2012, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank CAWorldtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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319 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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Traveler tips help you choose the right room.   Room tips (72)
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English first
Asheville, NC
Level Contributor
569 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 238 helpful votes
Reviewed December 10, 2012

My wife and I were only in the Triangle overnight and as we used to live in Chapel Hill, we had driven by the Sheraton Imperial dozens of times. I booked a Junior Suite for $71 on a Saturday in December. The room was enormous with a sofa, two chairs, a dining table, coffee table, king bed and entertainment center. We also received a complimnetary full breakfast, two cocktails and they had a complimentary shuttle to take you to local area restaurants.. The staff were all very pleasant and accommodating, the hotel was very clean, the bed was very comfortable. The location is great for shopping, business, airport etc., I would highly recommend this property to anyone.

  • Stayed December 2012, traveled as a couple
    • Value
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Helpful?
Thank iamstoked22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boone, North Carolina
Level Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed December 9, 2012

While only 334 rooms, this hotel feels much larger due to the convention spaces. Plan to walk a substantial way until you can reposition your vehicle. Obviously, if mobility challenged, seek assistance. Restaurant was serviceable but the Red Oak on tap in the bar was my highlight. The third floor room was comfortable but dated looking. Bed was good and the night was quiet, so above average hotel with one of my favorite lagers that you can't get in a can or bottle.

Room Tip: 334 was quoet
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis based but airborne often
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed November 20, 2012

I travel in excess of 150K miles and spend between 75-100 nights in hotels each year... so I've seen pretty much the entire gamut of hotels and service levels on offer. In this context, I would put the Sheraton Imperial Hotel and Convention Center at Research Triangle Park in RDU in the solidly "above average" and "decent value for money spent" categories. Up until two months ago, I was a regular at the RTP Marriott... but declining service levels, smaller rooms and marginal food offerings prompted me to switch and it's been a very good decision. Here's how I'd break it down:

Upsides:
1) reasonable proximity to the airport - inside a 10 minute journey even in bad traffic
2) close to Research Triangle Park - inside a 5-7 minute journey
3) bellmen/courtesy van drivers are genuinely pleasant, efficient and accommodating - they consistently offer and frequently go out of their way to make life easier for you
4) rooms are good sized - many have treadmills
5) wifi is free and quick
6) bathrooms are not cramped - you can actually close the door without having to do odd yoga poses or Eastern European gymnastics maneuvers between the tub, the commode and the sink.
7) unlike the Marriott, you have access to all TV channels, not just the family friendly ones.
8) pretty decent lobby bar
9) club is spacious and nicely appointed

Downsides:
1) typically have to wait 15-20 minutes after you call for the van to pick you up at the airport - they don't dispatch them until you call... not always great depending on the weather
2) front desk is "efficient" but not always effusive or congenial. They always treat me politely but you don't always come a way with a sense of caring; having said this, it would also be fair to say that this is not universal - I've had some very pleasant folks check me in/out so it may just be time of day/alignment of the planets sort of stuff.
3) this is a LARGE hotel with a couple of very long wings - if you end up in a room at the far end of one of these wings, you're a hike back to the lobby; this isn't a problem if you're driving and can park near one of the back or side entrances, but if you're on foot ... wear comfortable shoes
4) food quality - average - definitely could be improved.
5) club food is marginal - great for a drink and a place to read the paper but nothing past that

All in all, this hotel is still in "plus" territory - and their generally positive service attitude puts it well over the top in my book. I'll continue to be a regular there.

Room Tip: Rooms on higher floors, closer to the lobby are generally more convenient all other things being equ...
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  • Stayed November 2012, traveled on business
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Helpful?
Thank ChangeDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 1, 2012

I stayed at the Sheraton Imperial for a state-wide church conference and was quite satisfied overall. I'd joined their SPG program when making my reservation and am glad I did as I was first offered a room on the 1st floor. When I asked for any floor other than the 1st, I was upgraded to the SPG 7th floor - nice. I was able to watch the sunrise each morning as I sat drinking Starbucks coffe in my room wrapped in a comfortable hotel supplied room. The buffets (they provided lunch & dinner buffets for the conference in addition to the breakfast buffet) I attended was very good for the price and all of the staff was friendly and professional. It was a great 4 days & 3 nights. Oh! I have to mention the $5 vouchers I received for opting out of housekeeping services. I was traveling alone & had no problem making my own bed. When I ran out of coffee in my room, housekeeping gladly answered my call for more.

  • Stayed October 2012, traveled on business
    • Value
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Helpful?
Thank Duchess_of_Winter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
211 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed October 29, 2012

This is a nice Sheraton, but we found it to be nicer on the club level floor. Not everyone can get access to that, but if you can the breakfast buffet is very nice as is the evening buffet. The staff are wonderful there. It is in a good location for business for sure. Very close to the main highways. There is a great walking/running path right near by. The hotel does not have its own fitness center but there is a large one next door. For club level, it is free, otherwise it is $7 per person per day. A bit spendy. The outdoor pool is very nice when it's warm out. The bar area was great and so is the restaurant.

Room Tip: There aren't really any "view" rooms but looking out over the front entrance and lawn...
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  • Stayed October 2012, traveled on business
    • Value
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    • Cleanliness
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Helpful?
Thank katwave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connecticut
Level Contributor
61 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed October 6, 2012

We visited Durham-Chapel Hill for 3 days, stayed in this hotel. It was nice,just had a little problem when we got out the high way. They don't have a clearly sigh to show you which way will go to the hotel,little hard for the 1st time visiting there. Otherwise,it's a nice hotel to stay. convenient to everywhere. The room was clean,the bed was very comfy,TV has lots HD channels.Service was excellent. But the bathroom counter was a little small, not enough space for 2 people. The shower was little dated,shower head was too small, not comfy for the showers. The restaurant look pretty,but the food was not the sheraton's standard. We will prefer to drive outside to look for nice restaurant to eat,even for the breakfast. I'll stay there again,but I'll never eat at their restaurant again.

  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
Thank Lucy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Imperial Hotel and Convention Center

Property: Sheraton Imperial Hotel and Convention Center
Address: 4700 Emperor Blvd, Durham, NC 27703-8424
Phone Number:
Location: United States > North Carolina > Durham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Business Hotel in Durham
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Imperial Hotel and Convention Center 3.5*
Number of rooms: 331
Reservation Options:
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Also Known As:
Sheraton Imperial Hotel Durham
Sheraton Durham
Durham Sheraton

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