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“poor hotel” 2 of 5 bubbles
Review of Hampton Inn Dunn

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Hampton Inn Dunn
Ranked #1 of 7 Hotels in Dunn
Certificate of Excellence
ROCHESTER
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“poor hotel”
2 of 5 bubbles Reviewed March 7, 2014

room was in very bad condition. furniture worn out. in desperate need of a new bed. mold around two soap dishes in the bathtub. All other furniture needed replacing. We Have stayed in Hampton/Hilton products for over ten years. They have been declining for the past couple of years in many places. we are now thinking of trying a different hotel group for future travels.

  • Stayed February 2014, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank THOMAS M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cherylH698, General Manager at Hampton Inn Dunn, responded to this review, April 11, 2014
Dear Thomas M,

We love having you here!

We would like to thank you for choosing the Hampton Inn Dunn for your stay !

It was brought to my attention that there were some issues in your room...and we would like to deeply apologize for any inconvenience that you may have experienced during your stay. Here at the Hampton Inn Dunn, we strive to ensure that each of our guest have the best experience possible!

We hope that when you revisit Dunn, you will choose to stay with us again so we can deliver our AWESOME guest service! And, thanks again for taking the time to let us know about your experience at the Hampton Inn Dunn...we are listening!

Looking forward to seeing you soon!
Cheryl High, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

603 reviews from our community

Traveler rating
    361
    165
    40
    24
    13
See reviews for
264
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92
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Any
English first
Virginia
Level Contributor
155 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed March 7, 2014

Great place to stay if you are visiting Campbell University. The hotel is very clean, rooms well appointed and the breakfast bar has plenty of fresh, hot choices with plenty of seating in the lobby area. Overall a nice stay and would stay here again.

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank havingfunVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunn, United States
1 review
5 of 5 bubbles Reviewed March 5, 2014

We are always very happy with our stay at this property. The staff is helpful and friendly. The property is clean, and a good value. We have stayed at this property many times and always receive great service.

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed March 4, 2014

Good stopover between NY & Fl off I95. On way back from Fl arrived late and was promptly given our room and a warm welcome. Offered a snack and water. Very comfy bed and a good breakfast with variety. Have stayed here before and had been consistently good.

Room Tip: We had a room facing front but it was still quiet. If you need quieter ask for room facing back of h...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maureen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cherylH698, General Manager at Hampton Inn Dunn, responded to this review, March 5, 2014
Hello, Maureen D!

We love having you here!

We would like to thank you for choosing the Hampton Inn Dunn for your stays...in the past and in the future! Thanks again for taking the time to let us know about your experience at the Hampton Inn Dunn...we are listening! We look forward to seeing you the next time you are passing through! Until then...

Cheryl High, General Manager
Hampton Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lewes, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed March 4, 2014

I generally only stay at Hilton chain hotels. We came here for a baseball tournament at Campbell University and considering that there were at least 2 baseball teams staying here along with at least 1 basketball team, I can only compliment the staff and management on the cleanliness, quietness and amount of food available for breakfast. Good job all around!

  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Judy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cherylH698, General Manager at Hampton Inn Dunn, responded to this review, March 5, 2014
Hi, Judy H!

We appreciate you taking the time to post a review of our hotel! Thank you for choosing the Hampton Inn for your stay in Dunn, NC! We really hope that you enjoyed the baseball tournament!
Here at the Hampton Inn Dunn, we strive to ensure that each of our guest have the best experience possible! We hope that when you revisit Dunn, you will choose to stay with us again so we can deliver our AWESOME guest service! See you soon!

We love having you here!

Cheryl High, General Manager
Hampton Inn Dunn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wappingers Falls, New York
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed March 3, 2014

My family and I stayed here for just one night from our long trip back from Disney by car and we absolutely loved it!! The man at the front desk was so friendly it literally took me aback!! He was equally as friendly to my wife and kids when they came into the lobby and offered my kids a free juice and a chocolate bar each. Checked us in immediately, gave me a AAA discount and headed upstairs to an immaculate room with the fluffiest beds and pillows and the cleanest bathroom.

Once I got into the room, I pulled back the sheets on the bed, and that's when I saw it...

Hairs between the sheet and the mattress. Lots of them. Everywhere. I couldn't believe it and instead of calling the front desk and asking to be moved to another room, I took that bed, gave the cleaner one to my kids and slept above the sheets.

I'd dreaded writing this review because I loved the people there, the service, the room, the cleanliness, everything, so much that it just didn't seem fair to bring this one thing up, but, it was a major oversight by management and an unfortunate one. I know it's not their fault, since it's the number one rated hotel in Dunn here on TripAdvisor. But I really think these hotel managers NEED to urgently police their housekeeping staff more because a lot of these inconsistencies are careless neglect.

Guys, please inspect your rooms every once in a while!! Talk to your staff, make changes, do something!!! It's unacceptable to run such a nice establishment with such a good reputation to have it tarnished by something so careless. All linen must be changed for every new guest. Period.

I definitely would recommend this hotel and I would stay here again with my family but I'd have to be extra careful and inspect everything in that room and if this sort of thing happened again, I'd have to speak up and have our room switched immediately. That was my fault to not have done that.

On the other hand, their breakfast from 6am - 10am was nothing short of excellent!
Lots of hot foods to choose from, cereals, waffles, juices, fresh fruit, etc. All in a very clean and elegant setting. Even their coffee was awesome!! Had a cup and made myself another one to go for the long drive back.

  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JessterH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cherylH698, General Manager at Hampton Inn Dunn, responded to this review, March 5, 2014
Hello JessterH!

Thank you for choosing the Hampton Inn for your recent stay in Dunn, NC. We really appreciate the positive compliments about our hotel! We are excited when our guests give us positive feedback! I also appreciate you taking the time to express your concern with the condition of the bedding. We strive to ensure that our guests receive the most warm welcome and experience the cleanest rooms possible! We hope that when you revisit Dunn, you will choose to stay with us again so we can deliver our AWESOME guest service! We love having you here!!!

Cheryl High, General Manager
Hampton Inn Dunn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
RI
Level Contributor
103 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed February 25, 2014

This was one of the cleaner Hamptons that I've encountered. Also, it might have the friendliest staff of any hotel we've ever stayed in. Dunn is the middle of no where and not much to offer that I can see but it's on the way south and an easy on/off. Get a NC tourist guide at the Welcome Center or wherever and use the coupon for the rate: it's better than anything quoted on the internet and better than they quote over the phone.

  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CobblerRi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Dunn

Property: Hampton Inn Dunn
Address: 100 Jesse Tart Cir, Dunn, NC 28334-5885
Phone Number:
Location: United States > North Carolina > Dunn
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Dunn
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Dunn 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
Hampton Inn of Dunn is a five story, interior hotel that offers 120 well appointed guest rooms which includes our hot complimentary breakfast. Guest rooms offered: two queens, king standards, king study, and king suites. We are 100% non-smoking. The hotel is located at the intersection of US Hwy 421 and I-95 at Exit 73. Just 7 miles south of the intersection of I-95 and I-40. Parking lot is adjacent to and/or shared by Sagebrush Steakhouse, Exxon Station, and Burger King. Campbell University is located just west on US HWY 421 about 11 miles. Dunn offers Civil War Museum / Battlefield. Walking trails and parks. ... more   less 
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Also Known As:
Hampton Inn Dunn Hotel Dunn
Dunn Hampton Inn

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