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Reviewed July 15, 2014

We just returned home from our sons wedding at the Sanderling. While the wedding was beautiful and so is the resort, unfortunately, some of the cleaning staff was not as beautiful.

When we arrived and got our keys to the Griggs house, it looked great on the surface. We then tried to get into bed for a nap and found cat hair all over the sheets. The front desk sent people to come change the sheets and bring back the originals the next day.

That's when we ran into the bigger issue. When we went out and checked our purses, we noticed that some money was missing. No jewelry was taken and not all the cash, but a significant amount nonetheless. We reported this to the people in charge who were very nice but unable to help. The staff was questioned but nothing was admitted. That put a damper on a very special week.

  • Stayed: July 2014, traveled with family
    • Location
    • Rooms
    • Service
1  Thank DP0476
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wendycoulsonmurray, Director of Sales at Sanderling Resort, responded to this reviewResponded July 17, 2014

We enjoyed having your families special time at the resort. We are glad your wedding party enjoyed the homes as part of the weekend celebration. We have done a thorough investigation of the claim and have not found this to be linked to our team. They do go into the home in pairs and in most instances towel exchange which would be the only daily service was done at the door. These are hard keys to the homes and not in circulation for tight controls. We suggested the best course of action would be to call Duck Police and still feel that would be the best option.

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Reviewed July 13, 2014 via mobile

We, a family of 5 visited over Memorial Day. Hotel and facilities are of very high standard and very clean, service generally very friendly and good ( except our first morning's breakfast service which was excruciatingly low). Beach is beautiful. Firepits at night provide great entertainment for the kids. We had asked for a late check out on our last day until 3 pm which we got charged for 200$. It was expensive but at least we were able to enjoy the beach for longer.

Stayed: July 2014
1  Thank drapj005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wendycoulsonmurray, Director of Sales at Sanderling Resort, responded to this reviewResponded July 24, 2014

Thank you for visiting with us over the holiday weekend. We are glad you could enjoy the beach and all the other amenities. Typically the water is warm enough by Memorial Day. Sorry for the slow breakfast service (and thank you for letting us know). We hope the family will join us again soon.

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Reviewed July 10, 2014

We stayed here while on a whirlwind wedding venue tour earlier this summer. While we didn't ultimately choose Sanderling, it was a great place and we will definitely come back for a visit. Located in beautiful, laid-back Duck, Sanderling offers the best of the Sound and the Ocean. The beaches are beautiful and open, the grounds are comfortable and luxurious and the hotel staff is friendly and helpful.

The only downside is value. we paid $400/night for a ground-floor room facing the parking lot. The bed was somewhat comfortable and the bathroom was clean, but certainly not what I expect at that price point.

I would definitely go back to the Sanderling, but probably not until I can save up enough for an ocean view room :)

Room Tip: Worth a little extra for a second floor or ocean-view
  • Stayed: June 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank S G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wendycoulsonmurray, Director of Sales at Sanderling Resort, responded to this reviewResponded July 24, 2014

Congratulations on your engagement. Sorry we were not selected but wish you all the best during this exciting time. Our price points do change throughout the year so please sign up for our emails and hopefully you can come enjoy an oceanview room in the near future.

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Reviewed July 10, 2014

Our family had a wonderful stay at the Sanderling Resort. We loved the casual atmosphere it was so relaxing. The staff was wonderful and the rooms were great with a large bathroom. The beach is so close and the pool was a great place to relax. The restaurants on the property were all wonderful. Great place! We look forward to going back.

  • Stayed: June 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Thank Dana J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wendycoulsonmurray, Director of Sales at Sanderling Resort, responded to this reviewResponded July 24, 2014

Thank you for sharing your family getaway on Tripadvisor. We look forward to your return visit.

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Reviewed July 9, 2014

My boyfriend and I recently traveled to the Sanderling for a long weekend over July 4th. Unfortunately, our trip was compressed because of Hurricane Arthur (our flight was canceled) and we could not make it down until a day and a half later. When we called the Sanderling mgmt staff, we were met with utter rigidity and absolutely no flexibility about date changes / refunds. This to us seemed really unreasonable given the circumstances! To boot, when we were due to check out we had asked for a 2 hour extension for check-out and also received push back from the staff. It would have been nice for the hotel to work with us on our dates or offer a reduced rate / free meals, etc. But we got absolutely nothing!

Other than that, the resort is lovely and the staff are great. Would highly recommend staying here but would caution guests that the hotel management is not very accommodating.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
1  Thank Jessica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wendycoulsonmurray, Director of Sales at Sanderling Resort, responded to this reviewResponded July 11, 2014

Thank you for joining us and we look forward to welcoming you in the future. We wish we could extend and accommodate all early arrival and late check out requests and they are handled on a case by case basis. In your case, you were given until 1pm which is 2 hours past our normal 11am check out however we had a guest arriving into that room and were not able to extend it further.

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