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“Sanderling Resort”
Review of Sanderling Resort

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Sanderling Resort
Ranked #1 of 1 Hotels in Duck
Certificate of Excellence
Virginia Beach, Virginia, United States
Level 6 Contributor
303 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
“Sanderling Resort”
Reviewed October 30, 2012

I was rather disappointed in the Sanderling, had two rooms and stayed two nights. The view of the oceanfront was spectacular and our waitress at the restaurant was excellent....otherwise not so good. Our room leaked, the mattress felt like it needed to be replaced, service was not friendly. Menu at the restaurant was very limited and they were out of most things on the menu.Just not at all what I expected. On our last day we were told the resort had been sold, would be closing and later reopen...so perhaps this is the reason for some of the negatives, The place just seemed rather gloomy. Just so you know they also had a 14 day notice for cancellation which I thought was rather excessive.

Room Tip: Oceanfront rooms are the only way to go. We were on the third floor and views were excellent.
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wendycoulsonmurray, Director of Sales at Sanderling Resort, responded to this review, November 7, 2012
We are making a number of improvements during the five months that we are closed. There will be all new menus in the restaurants and the Left Bank will have a new name, menu and concept. The mattresses were replaced the winter of 2011 when we did the room renovations. We hope you will come back to give us another chance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (326)
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English first
Suffolk, Virginia
Level 6 Contributor
298 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed October 29, 2012

This past weekend we had wonderful time at the beautiful and relaxing Sanderling
Resort and Spa, enjoying one of the most spectacular weddings we have ever had
the pleasure of attending. We highly recommend the Sanderling for family, for
romantic relaxing and having a top notch wedding. The wedding was Saturday
night and Hurricane Sandy came along on Sunday but it made no difference --
the wedding and the accommodations were just perfect. The Left Bank restaurant
was spectacular as was the spa. The little town of Duck, N.C. is quaint and nice
but traffic can be a bear in the summer. FYI the resort is closing for major
rennovations and will not open until next April -- well worth the wait!!!

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tombob7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chapel Hill, North Carolina
Level 3 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 15, 2012

After having to cancel a planned stay last November, I'd looked forward to staying all year for a wedding that was being held in Corolla. When I originally booked the room, the hotel allowed dogs. I knew that they had changed this policy, but clicked on their "Chat" option to make sure before going last week. The guy that responded was extremely curt. Instead of saying, "yes, you're right, we no longer are able to accept dogs...we're sorry if this causes any inconvenience" or "this kennel is nearby." Anything other than "We no longer allow dogs" would have been more appropriate. When we checked in, the lady at the front desk said we had a nice room overlooking the waterfall. The "waterfall" is a small water feature outside of the rooms that face the noisy highway (overlooking the parking lot with the highway just beyond). To our disappointment, the waterfall was dry and the "pond" was almost empty except for a few inches of green, algae covered water. It was rather gross and surely a mosquito breeding ground. So much for covering up the highway noise. To make matters worse, the front desk lost our arrival package that had been left by the wedding party. It had important information with times, names and phone numbers along with some handy items for the weekend. After I called the front desk three times and stopping by once, they finally figured out they had left it in the wrong room. Thank goodness it had our names on it and the folks who originally received it figured out it wasn't for them. No note of apology from the front desk when they brought it to the room.

If you are looking for a high end hotel, don't stop here.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wendycoulsonmurray, Director of Sales at Sanderling Resort, responded to this review, November 7, 2012
While we love the chat feature this is an example of when it did not allow us to give the best customer service. As stated, the question was asked if we accepted pets which was answered accurately. Had we been aware of the traveler's individual circumstances additional information and empathy could have been given as to why this policy had changed. We are sorry that it affected their experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pinehurst
Level 6 Contributor
216 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
Reviewed October 11, 2012

The place looks pretty enough, rooms were fine but the service was mediocre at best, food slow and if you have any allergic reactions to mold you should contact your Dr. before going to the restaurant. Renovations begin in late October and that will fix the mold/restaurant issue but the new owners need to have a job fair to find workers who actually are motivated. I've never seen such a flat staff and it was from front desk to maintenance. Might be a union issue.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ritzytopaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
73 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 8, 2012

On our first visit to the Outer Banks, we found this lovely small resort on the northern end of the Banks. We knew nothing about the Banks when we made our choice and found that the Sanderling was the perfect resort located in the relatively quiet town of Duck. Our room overlooked a pristine, miles long beach; the room and porch spacious. After the planned renovations after this winter the resort will be even more attractive. Take a load off and head to Duck.

Stayed October 2012, traveled as a couple
Helpful?
Thank Dsessions254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guildford Surrey
Level 6 Contributor
143 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed October 8, 2012

The Sanderling was recommended to us by friends who live in Charlotte. We had not heard of the Outer Banks before, but would love to go back.

The Sanderling is a beautiful, but tired, hotel resort. To be fair to them, they are planning to close on 28th October 2012 and reopen in April 2013 after a major refit. On the first evening we ate at the Lifesaving Station restaurant. When my husband went to the rest room the ceiling fell on his head. It really did. I went to have a look and there was a hole in the ceiling about 2 foot square where it had fallen on him whilst he was washing his hands. He managed to deflect a piece of wood that fell from the ceiling so that it did not hit him on the head and he was fine. The staff did not take the situation seriously at all to begin with, which seems odd for such a litigious nation, but we were offered free desert and a round of drinks. I think the cost of the meal might have been more appropriate but never mind!

The rest of the stay was uneventful! The staff are all very friendly and accommodating. The hotel is right on a beautiful beach which at the time we visited was quite quiet. There is an outdoor pool which is shared with local residents and very well kept. The rooms are spacious and clean. The bathroom we had looked like it might do with some updating but this is probably being taken care of in the refit.

There is a very small gym - two tread mills, two cross trainers and some weights. Luckily it was not much in use whilst we were there so I did not have any problems using it.

Coffee is provided in the reception area in the morning and between 3 and 5pm cookies and tea are provided. The cookies are very good!

We ate at the Left Bank which I would higlhly recommend. It is not cheap but the food is spectacular and the wine list very good.

If we do manage to go to the Outer Banks again I would be interested to see what the hotel looks like after its refit.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank four-boo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport News, Virginia
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 27, 2012

We have been to the Sanderling several times and have enjoyed each stay. We like the quiet of the offseason. Rooms are well appointed and the food never disappoints.

I don't understand why I have to use a minimum of 200 characters in this review though.

Stayed September 2012, traveled as a couple
Helpful?
1 Thank Grgood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sanderling Resort

Property: Sanderling Resort
Address: 1461 Duck Road, Duck, NC 27949-4635
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Outer Banks > Duck
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Duck
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sanderling Resort 4*
Number of rooms: 95
Official Description (provided by the hotel):
At the Sanderling Resort, casually elegant first-class amenities blend seamlessly with the spectacular landscape to foster connection and renewal. Offering magnificent views of both the Atlantic Ocean and the Currituck Sound, our guests have the same unique opportunity to admire both a sunrise and sunset - both over water. The Resort's guestrooms with their oversized bathrooms and generous decks, are a perfect complement to the quality of the natural setting, while our acclaimed spa and pools provide both unparalleled serenity at the tranquility pool, or a boisterous family environment at the Resort pool. The Resort's renowned restaurants offer the finest dining on the Outer Banks, with perfectly prepared and presented fresh coastal cuisine and a choice of venues to match the time of day, the season and your mood. ... more   less 
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Also Known As:
Sanderling Hotel Duck
Sanderling Resort Duck, NC - Outer Banks
The Sanderling

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