I was excited 6-7 years ago to learn that the owner of Thai Marlai had opened the restaurant at exit 28. I ate there sometimes as much as 3-4 times a week. My wife finally refused to go there more than twice a week. Two or three years ago I noticed the quality of the food had deteriorated and that the owner was seldom there. I had always recommended the restaurant to friends etc, but I stopped for fear they would not be pleased. However, I kept supporting the place myself in hopes that the food would return to its former excellence.
I slowed in my frequency of eating here after an incident where the food was so spicy that I could not eat it. When I complained to the waitress she just laughed and said "I make it hot for you".
I went there for lunch today since I had stopped at the new bakery nearby. The owner's son out did his usually rudeness with a surly attitude today. When my food came I detected an odor even through my allergy clogged sinuses that was NOT a Thai spice or herb! I complained to the son and he said "Do you want something else?" I said..."this is inedible I cannot eat it". He repeated his "Do you want something else?" No "I am sorry", no apology, nothing.
I got the Pad Thai but had trouble eating it for wondering what might be the problem this time.
I had noticed that when I ordered originally I did not get soup. The usual lunch special is soup, roll and entree. I figured they must have done away with the soup as a way to cut cost. Then I saw that other people were having soup.
When I went up to pay (yes there was NO consideration from the restaurant for serving me food I could not eat), I asked the other waiter (the one that can only deliver one plate at a time lest his baggy pants fall off) what the soup today was. He said "hot and sour". I said "I bet that was good". He finally caught on and said "you didn't get any?" I said no...his reply was 'huh'. No "I am sorry" no " I apologize".
Rereading this review I am struck that I sound like a woman scorned "no wrath". Perhaps that is how I really feel since it is like losing a a good friend to see this restaurant go SO far down hill.
Someone else needs to open a Thai place nearby so I have a place to eat good Thai food. Till then I will stick with my sushi hangouts.