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“Customer service?”

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Econo Lodge & Suites Lake Norman
Ranked #4 of 6 Hotels in Cornelius
Zanesville, Ohio
Level 4 Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Customer service?”
Reviewed September 6, 2013 via mobile

I nearly always always stay at choice rewards hotels. This stay may change that. It took an hour to check in at midnight with no one waiting. First into a smoking room then credit card overcharrge that the clerk said the morning person would straighten out. In the morning the clerk simply refused and kept the money. I told her rather than argue I'd just do a tripadvisor review and as I was typing this she came over and credited my card.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jfv123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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59 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Level 4 Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 15, 2013 via mobile

The motto for our weekend stay here is you get what you pay for. We were looking for aomething within walking distince to my brothers house and this was. We got a $69 rate for a Friday and Saturday stay, which is awesome. However, it is clear that the rate carries over into every aspect of your stay. The rooms were decently clean. The bathroom left something to be desired. We had to ask for shampoo as none was left in our room. The staff was nice, but would rather be on their personal phone than dealing with customers. There are non smoking rooms surrounded by smoking rooms which makes no sense because smoke travels through the vents into the non smoking rooms. When we brought this up the staff was quick to allow us to change rooms so that was greatly appreciated.

  • Stayed June 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Msutton810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont, West Virginia
Level 6 Contributor
143 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed May 7, 2013

We stopped at the North Carolina Welcome Center on I-77 N, and the wife picked up a book of hotel discount coupons in which we found a coupon for the Cornelius, NC, EconoLodge advertising a room and “deluxe” continental breakfast for $49. Just what the doctor ordered!
The hotel is very conveniently located only a minute off I-77 on a quiet side street, Torrence Chapel Road, which is easily found and well protected from loud traffic noise. There is an outside pool, but it was not yet open for the season when we stayed here. The property and rooms were very well maintained and clean; the queen-sized mattress in our room yeilded a great night's sleep. The property is pet friendly for a $15 additional fee. They honored the $49 coupon with no problems (a $20 discount off the regular price), and check-in was a breeze. The discounted room price did not qualify for reward points although the stay was logged with the reward program.
The EconoLodge has no restaurant on site, but about one-half a block (walking distance on a nice evening) on down Torrence Chapel is a small shopping plaza which among a variety of stores and shops had three nice places to eat; a large ‘home cookin’ restaurant, an Irish Pub, and a large pizza/sports bar.
My only negative comment (such as it is – but it just struck me as humorous) is about the promise of a “deluxe” continental breakfast in the ad. The continental breakfast consisted of one carafe of OJ, one carafe of coffee, a selection of 3 cold cereals; 4 pieces of cold pastry; and bagels, English muffins, & toast (laid out 2 peices at a time). I note this only because a week earlier we had stayed a competitor chain who served hot items, fresh fruit, and a large and varied section of items on the continental breakfast for the exact same price.
How-some-ever, this establishment is convenient to the interstate, quiet, well maintained, clean, and an overall good value (look for a coupon) for the weary traveler. Just don't expect a "deluxe" breakfast ;-)

Room Tip: Not sure if they have "bad" rooms. We had the ground level, bargain basement coupon disco...
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank LBWiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 6, 2013 via mobile

Stayed for three weeks while working in the area (McGuire Nuclear Station) and was pleased with the room and service. Because of the extended stay the room was discounted and at that price was a bargain. The room was not new, but it was taken care if and clean. The desk help and staff were very cordial and helpful.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JeffBenner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 3, 2013

Beds...old, other furniture..old, bathroom..old, television..old... This was really like stepping into a time capsule. There are some serious upgrades needed. It wouldn't be so bad if the room items were at least CLEAN, but unfortunately, they are not. The bathtub was clogged and it forced you to shower while standing in your own dirt! Ok..on to the beds...the mattresses were so worn and thin, i would really recommend bringing extra pillows and comforters! And Lysol!! (just in case) Please don't get too excited about the continental breakfast... Hard muffins and bagels is all you're gonna get. There is a toaster if you want them toasted and a gallon of milk for everyone to take turns pouring out of. THE PLUS SIDE to this hotel is the staff...very friendly bunch and helpful, but other than that, keep driving.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Lyfe-journey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, Ohio
Level 5 Contributor
93 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed March 23, 2013

This is a clean and convenient spot right off I-77 as you're headed south --- you can even see it from the interstate, but the road noise isn't bothersome. We like to stop there after driving 8 hours and avoid the conjestion that is Charlotte --- better to tackle that fresh in the morning on our way down south! There is a shopping plaza just a few minute's walk from the motel, featuring Indian food, a pizza pub, a diner, small shops, etc. The Econo Lodge staff are always friendly, and the breakfast in the morning is adequate to get you going. Plus, it's reasonable, and it's pet friendly.

  • Stayed February 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank TheKays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore
Level 4 Contributor
37 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 23, 2012

We stayed twice in August on our way to and from Atlanta. The first room we had was okay. It was clean enough, though the furniture was worn and broken, and we only stayed the one night, but the second time we were given a room that hadn't been cleaned. There was gunk on the soap stuff by the sink, and the toilet had a trail of feces down its front. They did give us a different room immediately, but I was so grossed out that I still say "yucch" about the whole place. Even the second room had broken and worn furniture. We stayed there because of a good highway coupon rate, but from now on, we'll pay more for a better quality experience.

Room Tip: Avoid the dump.
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nrtopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Econo Lodge & Suites Lake Norman

Property: Econo Lodge & Suites Lake Norman
Address: 20740 Torrence Chapel Rd, Cornelius, NC 28031-6318
Phone Number:
Location: United States > North Carolina > Cornelius
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #4 of 6 Hotels in Cornelius
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Econo Lodge & Suites Lake Norman 1.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Cornelius Econo Lodge
Econo Lodge Cornelius

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