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Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa
Ranked #2 of 26 Hotels in Concord
Certificate of Excellence
GreenLeadersSilver level
Sydney, Australia
Level Contributor
250 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
“STAYED WITH CAR CLUB”
5 of 5 bubbles Reviewed June 12, 2014 via mobile

stayed here as it was the hose hotel for the recent 50th birthday of the ford mustang. A bit more expensive than we normally would pay but were happy that we didnt have to drive to any of the functions. Hotel was clean. I thought the rooms might be noisey as the hotel is open atrium in the middle but it was surprisingly quiet. We were on the fifth floor and had no problems. Used the laundry. Great little coffee shop down stairs. Nice bar out the back. Nice lunches. Had dinner one night when the function had finished but the meal was pretty average and i did not like the attitude of the host. The function meals were outstanding though. Overall this was a nice hotel with plenty of parking. Short drive to speedway and other restaurants in the area. Off the motorway so no real traffic noise. Breakfasts were excellent. fresh popcorn in the afternoon along with nibbles and drinks.

Stayed April 2014, traveled as a couple
Helpful?
Thank ozveildancer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review, June 16, 2014
The Mustang Car Club event was the largest event we have hosted here. It was a great success and lots of fun for all. Thank you for choosing to stay with us and share your experiences. All the car owners were wonderful to get to know. Let's work on having the event here again for the 55th anniversary!

Safe travels,
Alan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,230 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (162)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Cincinnati, Ohio
Level Contributor
111 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed June 11, 2014 via mobile

Class act at the front desk. Checked in quickly and efficiently. Rooms clean and beds were comfy. Area was quiet but we had a room in corner off the main hall(highly recommend that) as usual breakfast great and the lady at the grill was friendly and a very good cook! Parking area well lit as we were there with the Hot Rod Power Tour and felt very secure. Would highly recommend this hotel

Stayed June 2014
Helpful?
Thank wildflower514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review, June 16, 2014
The Hot Rod Power Tour was an amazingly fun weekend for all. Thank you for choosing to stay with us during that event.

Safe travels,
Alan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, United States
2 reviews
5 of 5 bubbles Reviewed June 9, 2014

We arrived late and unexpectedly and were treated very nice and the front desk staff went overboard to make us feel welcomed. I do not recommend the pull out couches but the beds are awesome!!! They offered everything to us that we did not come prepared with including toothbrushes and toothpaste! and a late night Snickers bar for my chocolate habit!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Randa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review, June 16, 2014
The little things really do make a difference and I am so glad to see how the Front Desk staff took care of you. Our staff love to help guests and that is why they are in the hospitality business. I will be sure to share your kind comments.

Safe travels,
Alan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mechanicsville, United States
2 reviews
5 of 5 bubbles Reviewed June 9, 2014

I was in charge of a meeting here in June, 2014. Arrived on Sunday; departed on Thursday. Everyone is so very friendly. They go the extra mile to make sure your experience is a positive one. Great location - close to shopping, dining and Charlotte Motor Speedway. Can't wait to return!

  • Stayed June 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Julie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review, June 16, 2014
Thank you for choosing to have your event here. You are right about our great location! We look forward to your next visit with us.

Safe travels,
Alan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mebane
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed June 8, 2014 via mobile

The staff were super friendly!! We arrived just in time for the daily managers get together, which was great! We ate at the restaurant at the hotel and it was wonderful - our dinner was delicious! The room was very clean and relaxing. The beds and pillows were very comfortable. The only negative thing was that the TV in the bedroom didn't work in the bedroom but we were so tired, it was okay. We really had a good time and would definitely go back!!

Stayed June 2014
Helpful?
Thank alliekat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review, June 16, 2014
Thank you for the wonderful review. So glad you chose to stay with us and send out a review. We look forward to your next visit and we will make certain all TVs are working.

Safe travels,
Alan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 6, 2014

I originally was staying at the Embassy Suites in Charlotte as I am attending a work function in Charlotte and the hotel was a few miles where I am working while here. The hotel had unattended children running around playing lacrosse in the hallways and soccer. The noise was unbelievable and throughout the evening we continued to have banging on our door. When reported to the front desk, no apology and was advised by the supervisor they could not control the kids. Seriously? A business traveler paying good money and in town to work and you can't attempt to address the situation not to mention apologize for the unruly group clearly they welcomed into their hotel at the expense of disrupting their other guests? I contacted your property and even though it added 30 minutes to our drive time, not only were we welcomed by a friendly staff, but the front desk employee remembered speaking with me when I called looking for rooms and after explaining why I was looking to switch to your hotel, she matched my rate and apologized for the other properties disrespect and lack of guest service. I thought perhaps you were sister properties but after learning you were not, I found it very professional and guest focused customer service by them to do so. This property is very nice and well taken care of and makes the other Embassy Suites in Charlotte look like a TravelLodge. As we are based out of New York, we will be traveling to Charlotte twice a month until fall perhaps even longer. At dinner we discussed that your property will be our home during that time as it would be worth driving an hour to work compared to were we previously were attempting to stay. Thanks for turning that nightmare into a relaxing and guest focused stay. Your employees went well above and beyond our expectations and for that, we have already booked to return in two weeks.

Room Tip: Book Here And Stay Clear Of The Other Embassy Suites in Charlotte On Tryon.
See more room tips
  • Stayed June 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nycapltech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review, June 7, 2014
Thank you for the kind comments about our hotel. I am sorry to hear about the challenges you had at the other hotel but I am so glad to see that you stayed with the brand. I am sure that was a onetime bad experience at the other hotel and was not the norm. At any rate, we are glad to have you as our future/repeat guest here in Concord. We will do our best to make certain you have a great stay every time. See you soon.

Safe travels,
Alan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marion, United States
1 review
5 of 5 bubbles Reviewed June 4, 2014

This is the best hotel that I have ever stayed in. The building was very clean and cozy. The staff was very professional In helping my family coordinate the events. I would recommend the Embassy Suite to everyone.

  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Mary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review, June 7, 2014
Thank you for sharing your experience with us on TripAdvisor! We are glad to be your home away from home when you travel. Come back any time.

Safe travels,
Alan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa

Property: Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa
Address: 5400 John Q Hammons Dr NW, Concord, NC 28027-3401
Phone Number:
Location: United States > North Carolina > Concord
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Concord
#2 Family Hotel in Concord
#2 Business Hotel in Concord
#3 Romantic Hotel in Concord
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa 3.5*
Number of rooms: 308
Official Description (provided by the hotel):
The Embassy Suites Charlotte-Concord Golf Resort, Spa & Conference Center is located right where you want to stay. As a guest, you’ll enjoy spacious, two-room Charlotte hotel suites with a complimentary cooked-to-order breakfast and nightly Manager’s Reception. High-speed internet access, free parking, fitness center, onsite casual dining at the Rocky River Grille, golf at the Rocky River Golf Course and the full service salon at Spa Botanica are available daily for your use. The Embassy Suites Charlotte-Concord offers more then 42,000 square feet of flexible event and conference space, including an impressive 28,800 square foot ballroom and 26 breakout rooms. The latest in meeting technology and first-class service ensures an unrivaled meeting experience. ... more   less 
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Also Known As:
Embassy Suites Charlotte - Concord / Golf Resort And Spa
Embassy Suites Charlotte - Concord / Golf Hotel Concord
Embassy Suites Concord
Concord Embassy Suites

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