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“11 yr old Birthday party” 5 of 5 bubbles
Review of Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa

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Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa
Ranked #2 of 26 Hotels in Concord
Certificate of Excellence
GreenLeadersSilver level
Charlotte, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“11 yr old Birthday party”
5 of 5 bubbles Reviewed February 6, 2014

The experience could not have been any better! Every one was great. The staff added to the fun. Five 11 yr olds. Suit was great for a sleep over. Included a fantastic full complemtary breakgfast. Kids loved the elevators. Felt totally safe. Only issue - the swimming area got pretty hot with the hot tub running constantly. Even in the winter, dress down if you are not swimming and bring a sweat rag. :)

  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Vickie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review, February 7, 2014
Happy birthday!! Thank you for celebrating the special day with us. Whatever the reason, it is always a good reason to stay with us. We hope to see you next year.

Safe travels,
Alan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,230 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (162)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Whiteville N.C., United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 5, 2014

My third time staying here and once again, no problems! Great place to meet, eat and relax. Awesome breakfast, too! Will I stay here again? Oh yes....thanks Embassy for a home away from home, if I may re-use that tired old phrase. Definitely a cool place to be...

  • Stayed January 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review, February 6, 2014
Consider us your "home away from home" and that is never an overused phrase. Thank you for the warm review. We love to hear from our repeat guests. Keep coming back and we will continue to provide the best service and accommodations.

Safe travels,
Alan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, sc
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed February 4, 2014 via mobile

Stayed here while in Charlotte for a soccer tournament. Hotel was very clean, all staff we came in contact with were very pleasant and nice. I think we had 3 or 4 staff members say hello to us just during breakfast. Great service attitude....it's obvious everyone enjoys working there...it shows!

Stayed February 2014, traveled with family
Helpful?
Thank dnelsoninslc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review, February 6, 2014
Thank you for the wonderful review. A warm welcome and bright smile make for a wonderful stay. Our staff here do enjoy their jobs and taking care of the guests. Thank you for sharing your experience.

Safe travels,
Alan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed February 2, 2014

Hotel is fine. No in room wi fi is totally unacceptable!! Staff were great. The other services were excellent. Wi Fi should be available in all rooms, not just the lobby, at no charge. In today's age, this is something that is a no brainer!!

  • Stayed January 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Tom838
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review, February 6, 2014
I am glad to see that that you enjoyed our hotel and that the staff was great. The charge for the internet in the suite obviously did not sit well with you. We try to balance it out with the free cooked to order breakfast, nightly evening reception, and true 2 room suites. Joining our HHonors frequent traveler program does get you free internet, once you reach the Gold status. We also offer a packaged rate plan that includes the cost of internet with your suite at a reduced cost.

Safe travels,
Alan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, Virginia
Level Contributor
270 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed January 29, 2014

Was the for a Motorsports meeting and spent the weekend at the Embassy Suites. Had a first class room, clean and great view of the local area. The morning breakfast was great and the food was very well done. Will stop there when I'm in the area for another stay.

Room Tip: Enjoyed my room away from the lifts.
See more room tips
  • Stayed January 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jhais28374
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review, January 30, 2014
Thank you for your review. We are in the place "where racing lives." Thank you for choosing to stay with us during the Motorsports event. Even though the season has not started, there is always something going on around racing here in Concord! Come back and stay with us anytime.

Safe travels,
Alan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Airy, North Carolina
Level Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed January 29, 2014

My sisters and our kids stayed her,, while the kids were out of school for a day. We had a great time. The pool was clean and a lot of fun. The rooms were super clean, the beds were comfy, just alittle small if more than 2 people have to sleep on them..We ate in the Rocky River Grille, the food was just ok and little pricey..All the staff were super nice and we would love to stay in this hotel again. They have complimentary cocktails/drinks and snacks..

  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank saxle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review, January 30, 2014
Thank your for your review. Glad to know the kids had fun while off from school. I will pass along your comments about our restaurant. Our goal at this property is to WOW everyone and really impress them from the check-in, to the suites, to the restaurant. Sounds like we missed it on the restaurant side. Your comments will certainly be shared with the team. We are always looking for all types of feedback from our guests.

Safe travels,
Alan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
101 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed January 28, 2014

From check-in to check-out the staff was consistently friendly, helpful and offered assistance. All common areas and suite were clean with updated comfortable decor. We enjoyed the extended complimentary Evening Reception...bartenders were upbeat and generous with the beverages. The Rocky River Grille had a 30 minute wait so we sat at the bar and enjoyed the quiet, relaxing, uncrowded atmosphere with drinks and dinner. The two girls tending bar were extremely efficient and friendly. The location is central to everything yet secluded from traffic noise, etc. Overall we would definitely recommend to family and friends, and would stay again. My reasons for not giving it an "Excellent" rating is for safety reasons: 1) there should be a night light in the bathroom for middle of the night bathroom needs; 2) definitely needs some sort of bathtub/shower mat, even though there is a grab bar, both my husband and I slipped while taking a shower. Lastly, not enough parking....the only spots available was for the Hertz Rental cars.

Room Tip: We always request a high floor room away from the elevator, but all rooms at this Embassy are good.
See more room tips
Green Features: Glad they practice environmentally/friendly practices.
  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 02TravelBugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this review, January 30, 2014
Thank you for your review. The Rocky River Lounge staff will be glad to see your comments. We do have great servers and bartenders here. I also appreciate your suggestions regarding the guest bathrooms. While we do have plenty of additional parking on our convention center side, everyone wants to be close to the hotel entrance. We certainly are glad to shuttle guests to and from their car if they cannot find parking on the hotel side. Fortunately this does not happen that often. You must have stayed with us during a large convention.

Safe travels,
Alan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa

Property: Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa
Address: 5400 John Q Hammons Dr NW, Concord, NC 28027-3401
Phone Number:
Location: United States > North Carolina > Concord
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Concord
#2 Family Hotel in Concord
#2 Business Hotel in Concord
#3 Romantic Hotel in Concord
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa 3.5*
Number of rooms: 308
Official Description (provided by the hotel):
The Embassy Suites Charlotte-Concord Golf Resort, Spa & Conference Center is located right where you want to stay. As a guest, you’ll enjoy spacious, two-room Charlotte hotel suites with a complimentary cooked-to-order breakfast and nightly Manager’s Reception. High-speed internet access, free parking, fitness center, onsite casual dining at the Rocky River Grille, golf at the Rocky River Golf Course and the full service salon at Spa Botanica are available daily for your use. The Embassy Suites Charlotte-Concord offers more then 42,000 square feet of flexible event and conference space, including an impressive 28,800 square foot ballroom and 26 breakout rooms. The latest in meeting technology and first-class service ensures an unrivaled meeting experience. ... more   less 
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Also Known As:
Embassy Suites Charlotte - Concord / Golf Resort And Spa
Embassy Suites Charlotte - Concord / Golf Hotel Concord
Embassy Suites Concord
Concord Embassy Suites

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