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Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa
Ranked #2 of 26 Hotels in Concord
Certificate of Excellence
GreenLeadersSilver level
Reviewed February 5, 2014

My third time staying here and once again, no problems! Great place to meet, eat and relax. Awesome breakfast, too! Will I stay here again? Oh yes....thanks Embassy for a home away from home, if I may re-use that tired old phrase. Definitely a cool place to be...

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this reviewResponded February 6, 2014

Consider us your "home away from home" and that is never an overused phrase. Thank you for the warm review. We love to hear from our repeat guests. Keep coming back and we will continue to provide the best service and accommodations.

Safe travels,
Alan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,023 - 1,029 of 1,424 reviews

Reviewed February 4, 2014

Stayed here while in Charlotte for a soccer tournament. Hotel was very clean, all staff we came in contact with were very pleasant and nice. I think we had 3 or 4 staff members say hello to us just during breakfast. Great service attitude....it's obvious everyone enjoys working there...it shows!

Stayed: February 2014, traveled with family
Thank dnelsoninslc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this reviewResponded February 6, 2014

Thank you for the wonderful review. A warm welcome and bright smile make for a wonderful stay. Our staff here do enjoy their jobs and taking care of the guests. Thank you for sharing your experience.

Safe travels,
Alan

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Reviewed February 2, 2014

Hotel is fine. No in room wi fi is totally unacceptable!! Staff were great. The other services were excellent. Wi Fi should be available in all rooms, not just the lobby, at no charge. In today's age, this is something that is a no brainer!!

  • Stayed: January 2014, traveled with friends
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Review collected in partnership with Embassy Suites Hotels
Thank Tom838
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this reviewResponded February 6, 2014

I am glad to see that that you enjoyed our hotel and that the staff was great. The charge for the internet in the suite obviously did not sit well with you. We try to balance it out with the free cooked to order breakfast, nightly evening reception, and true 2 room suites. Joining our HHonors frequent traveler program does get you free internet, once you reach the Gold status. We also offer a packaged rate plan that includes the cost of internet with your suite at a reduced cost.

Safe travels,
Alan

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Reviewed January 29, 2014

Was the for a Motorsports meeting and spent the weekend at the Embassy Suites. Had a first class room, clean and great view of the local area. The morning breakfast was great and the food was very well done. Will stop there when I'm in the area for another stay.

Room Tip: Enjoyed my room away from the lifts.
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  • Stayed: January 2014, traveled on business
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Thank jhais28374
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this reviewResponded January 30, 2014

Thank you for your review. We are in the place "where racing lives." Thank you for choosing to stay with us during the Motorsports event. Even though the season has not started, there is always something going on around racing here in Concord! Come back and stay with us anytime.

Safe travels,
Alan

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Reviewed January 29, 2014

My sisters and our kids stayed her,, while the kids were out of school for a day. We had a great time. The pool was clean and a lot of fun. The rooms were super clean, the beds were comfy, just alittle small if more than 2 people have to sleep on them..We ate in the Rocky River Grille, the food was just ok and little pricey..All the staff were super nice and we would love to stay in this hotel again. They have complimentary cocktails/drinks and snacks..

  • Stayed: January 2014, traveled with family
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Thank saxle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this reviewResponded January 30, 2014

Thank your for your review. Glad to know the kids had fun while off from school. I will pass along your comments about our restaurant. Our goal at this property is to WOW everyone and really impress them from the check-in, to the suites, to the restaurant. Sounds like we missed it on the restaurant side. Your comments will certainly be shared with the team. We are always looking for all types of feedback from our guests.

Safe travels,
Alan

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Reviewed January 28, 2014

From check-in to check-out the staff was consistently friendly, helpful and offered assistance. All common areas and suite were clean with updated comfortable decor. We enjoyed the extended complimentary Evening Reception...bartenders were upbeat and generous with the beverages. The Rocky River Grille had a 30 minute wait so we sat at the bar and enjoyed the quiet, relaxing, uncrowded atmosphere with drinks and dinner. The two girls tending bar were extremely efficient and friendly. The location is central to everything yet secluded from traffic noise, etc. Overall we would definitely recommend to family and friends, and would stay again. My reasons for not giving it an "Excellent" rating is for safety reasons: 1) there should be a night light in the bathroom for middle of the night bathroom needs; 2) definitely needs some sort of bathtub/shower mat, even though there is a grab bar, both my husband and I slipped while taking a shower. Lastly, not enough parking....the only spots available was for the Hertz Rental cars.

Room Tip: We always request a high floor room away from the elevator, but all rooms at this Embassy are good.
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  • Stayed: January 2014, traveled with family
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Thank 02TravelBugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this reviewResponded January 30, 2014

Thank you for your review. The Rocky River Lounge staff will be glad to see your comments. We do have great servers and bartenders here. I also appreciate your suggestions regarding the guest bathrooms. While we do have plenty of additional parking on our convention center side, everyone wants to be close to the hotel entrance. We certainly are glad to shuttle guests to and from their car if they cannot find parking on the hotel side. Fortunately this does not happen that often. You must have stayed with us during a large convention.

Safe travels,
Alan

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Reviewed January 28, 2014

The hotel was clean and the complimentary cocktails and breakfast were above average for the quality you are typically served. My complaint revolves around paying for internet access in the suite. When paying these rates charging for access internet in suite seems to be excessive

  • Stayed: January 2014, traveled on business
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels
Thank Mark F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this reviewResponded January 30, 2014

Thank you for your review and choosing to stay with us. I do understand your comments about the charge for internet usage. While we do offer it free to guests in the hotel on the first floor, that doesn't always help. If you are a HHonors member that travels often and are at Gold or Diamond level, it is always offered free of charge. The other option is to bundle the cost of the internet at a discounted rate with our HSIA Package rate plan. Our focus at Embassy Suites has been to ensure that other amenities are free for all our guests such as the 2 room suite, free cooked to order breakfast, and Evening Reception.

We do hope to see you again when staying in this area.

Safe travels,
Alan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa

Address: 5400 John Q Hammons Dr NW, Concord, NC 28027-3401
Phone Number:
Location: United States > North Carolina > Concord
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Concord
#2 Family Hotel in Concord
#2 Business Hotel in Concord
#3 Romantic Hotel in Concord
Price Range: $143 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa 3.5*
Number of rooms: 308
Official Description (provided by the hotel):
The Embassy Suites Charlotte-Concord Golf Resort, Spa & Conference Center is located right where you want to stay. As a guest, you’ll enjoy spacious, two-room Charlotte hotel suites with a complimentary cooked-to-order breakfast and nightly Manager’s Reception. High-speed internet access, free parking, fitness center, onsite casual dining at the Rocky River Grille, golf at the Rocky River Golf Course and the full service salon at Spa Botanica are available daily for your use. The Embassy Suites Charlotte-Concord offers more then 42,000 square feet of flexible event and conference space, including an impressive 28,800 square foot ballroom and 26 breakout rooms. The latest in meeting technology and first-class service ensures an unrivaled meeting experience. ... more   less 
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Also Known As:
Embassy Suites Charlotte - Concord / Golf Hotel Concord
Embassy Suites Charlotte - Concord / Golf Resort And Spa
Embassy Suites Concord
Concord Embassy Suites

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