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“Excellent hotel with some very nice suites”

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Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa
Ranked #2 of 26 Hotels in Concord
Certificate of Excellence
GreenLeadersSilver level
Reviewed January 15, 2014

I stayed here for three nights as part of the Ichiban Con anime convention. I typically find it easier to stay at the hotel where the event is located (even if it does cost a bit more) as I find myself returning to the room often to change outfits or store items that I've just bought downstairs. This is my first stay at an Embassy, as well as my first with a member of the Hilton hotel family.

Our suite, 304, had double beds and a pull-out sofa. It was very nicely furnished, with two flat screen TVs, wet bar, spacious bathroom with granite countertop, and plenty of seating. The bedroom is fully divided from the living space by a door, so it's entirely possible for a night owl to watch some late night TV without disturbing those who want to sleep in the bedroom. The beds were very nice and comfortable, and the furniture, though not in perfect shape, was in better condition than most hotels I've stayed in. Rooms were very clean, not to mention quiet. There was only minimal noise from the hall, and despite being near the elevators, we never did hear any of the machinery. About the only complaint is that the drain for the tub didn't seal completely unless it was held down - and it's hard to hold a drain stopper while taking a long soak in the tub. Oh yeah, and the fact that in-room internet access comes at a cost, when much cheaper places have long offered it for free.

Suites all surround a large atrium area with a very impressive water fountain in its center. Glass elevators give you a nice view of the entire atrium as you ride up or down. There's a small cafe and shop as well as the hotel's full service Rocky River Grille and its attached lounge. The restaurant was pretty good, if a bit pricey, and had a pleasant, relaxing decor. The free breakfast was served in a buffet area within the atrium, and had the largest and most impressive spread of breakfast offerings I've seen so far in a hotel - including a cooked to order omelet station. I meant to try out the manager's reception, but ended up being caught up in my event each night and never made it over there. Maybe next time...

The bulk of my time there was spent in the convention center area. The hallways could stand to use some brighter lighting, but the conference rooms themselves were well lit. All of the facilities seemed to be in good condition and well cared for. All around, staff was friendly and accommodating.

The Embassy Suites in Concord is definitely on the expensive side. Fortunately, its clean, well-maintained, well equipped, and very spacious suites make it worth the price, and are every bit as nice as the hotel's beautiful public spaces. I would have no problem at all staying here again for future events - or if I wanted to splurge a bit on a quick local getaway.

Room Tip: Lower numbered rooms are closer to the elevator - again, noise was not an issue.
  • Stayed: January 2014, traveled with friends
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Thank LGILMAN479
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this reviewResponded January 17, 2014

Thank you for the your very detailed review. The Ichiban Convention was a fun event for all. The staff certainly had fun seeing all the various costumes that the attendees created. Our suites are built for multiple guests, especially those that need an extra bed.

Safe travels,
Alan

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976 - 982 of 1,363 reviews

Reviewed January 14, 2014

This was a great facility for the NASCAR get together. The accommodations were great. The Hotel was big enough to handle the event but small enough it was easy to find the different areas. The staff was always friendly and accommodating. Although I rarely left the hotel it was a good location in relation to the Speedway and airport.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this reviewResponded January 17, 2014

Thank you for your review. I will be sure to share it with the staff. Being "friendly and accommodating" is what we are all about.

Safe travels,
Alan

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Reviewed January 14, 2014

We went to NASCAR Summit and were very impressed by the hotel! Food and service was excellent. The room was big and comfy. We will definitely book at the Embassy for our next out of town stay!!!! The staff went over the top to serve us as we worked all day.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Corrie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this reviewResponded January 17, 2014

Thank you for the kind review. NASCAR Summit was our very first group that stayed with us when we first opened and has been coming back each year. Here, in the heart of race country, NASCAR Summit is a great way for us to start off the New Year. Glad you had time to enjoy the hotel, even though you were in meetings all day. We will see you next year!

Safe travels,
Alan

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Reviewed January 14, 2014

Just spent for days in Charlotte, NC and stayed at the Embassy Suites and it was just wonderful. The suite was so spacious and furniture and bedrooms were so nice. The breakfast is excellent and something for everyone and cocktail hour was also very nice.

  • Stayed: January 2014, traveled with friends
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Review collected in partnership with Embassy Suites Hotels
Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this reviewResponded January 17, 2014

Thank you for choosing to stay with us during your 4 days in Concord/Charlotte. We want to be the "home away from home" for our guests.

Safe travels,
Alan

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Reviewed January 13, 2014

Stayed with then entire family so the girls could attend an Anime convention in the convention center attached to the hotel. The convention turned the hotel into a mad house but the staff remained friendly and very helpful. I especially want to thank Leigh at the front desk. There was no parking due to the convention, she let me park out front until her shift was over, then made sure I got her spot when she left. Definitely above and beyond!

Check in and check out were very easy. Again the staff was pleasant and cool under the pressure of the convention crowd.

Hotel was clean, rooms were very quiet and we could not hear the mayhem of the convention. Breakfast was well stocked at all times even with the full hotel and the food was very good. The eggs were a bit too runny for my tastes one morning but I had a cooked to order omelet instead and it was perfect. And the bacon was cooked crispy, just the way it should be.

Evening reception got hit hard but the staff kept up with the food as best they could. I would have liked to see more variety and some protein offerings but the hot pub chips went well with the free beer so no complaints there.

Staff was very good at responding to our in room needs even with the hotel being full.

The bar at Rocky River Grille was a great place to watch the game on Sunday. Beer price was fair for hotel bar ($6 Amstel Light) and the staff was friendly. Did not have the food there, it was a little pricey and they did not have a great selection of bar munchies (no fries)

Overall the stay was very enjoyable and I'm sure we will be back next year for the convention.

Room Tip: All the rooms are around the exterior of the hotel. And the location is far enough off the main road...
  • Stayed: January 2014, traveled with family
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Thank Kevin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this reviewResponded January 14, 2014

Thank you for your detailed review. We all had fun with the Ichiban Convention. There certainly were many attendees and many impressive costumes. It was obvious that the attendees had lots of fun while staying with us.

Safe travels,
Alan

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Reviewed January 13, 2014

Great location, clean rooms, food in the restaurant was great, conference accommodations were excellent. This was for a business trip but I would easily stay here for pleasure. This is a great place to stay in Concord. If I return to Concord or the Charlotte area I would choose to stay at this Embassy Suites. Staff was courteous and greeted you as such.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this reviewResponded January 14, 2014

Thank you for such a gracious review. You make us all very proud to be in the hospitality business. We are all here to serve and are lifted up when we receive such a great review. Many thanks.

Safe travels,
Alan

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Reviewed January 11, 2014

Embassy Suites Charlotte/Concord continues the standard of excellence that is the tradition for this eclectic family of hotels. Whenever I travel, Embassy Suites is my preferred hotel. Every staff member I encountered exhibited a genuine sense of joy & enthusiasm in their areas of service! This property is conveniently located next to Charlotte Motor Speedway, Concord Mills Mall and Bass Pro Shop! Rates are similar to other nearby hotels with so much more to offer. Excellent FULL "complimentary breakfast." I'll be back!

Stayed: January 2014, traveled as a couple
Thank BigMack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassyconcord, Manager at Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa, responded to this reviewResponded January 13, 2014

Thank you for making our hotel your preferred choice when traveling. Our staff takes pride in serving our guess and getting to know them. Our location is perfect for all the local attractions and we also offer lots inside our doors such as The Rocky River Grille and Spa Botanica. We look forward to your next visit.

Safe travels,
Alan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa

Address: 5400 John Q Hammons Dr NW, Concord, NC 28027-3401
Phone Number:
Location: United States > North Carolina > Concord
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Concord
#2 Business Hotel in Concord
#2 Family Hotel in Concord
#3 Romantic Hotel in Concord
Price Range: $139 - $335 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Charlotte - Concord / Golf Resort & Spa 3.5*
Number of rooms: 308
Official Description (provided by the hotel):
The Embassy Suites Charlotte-Concord Golf Resort, Spa & Conference Center is located right where you want to stay. As a guest, you’ll enjoy spacious, two-room Charlotte hotel suites with a complimentary cooked-to-order breakfast and nightly Manager’s Reception. High-speed internet access, free parking, fitness center, onsite casual dining at the Rocky River Grille, golf at the Rocky River Golf Course and the full service salon at Spa Botanica are available daily for your use. The Embassy Suites Charlotte-Concord offers more then 42,000 square feet of flexible event and conference space, including an impressive 28,800 square foot ballroom and 26 breakout rooms. The latest in meeting technology and first-class service ensures an unrivaled meeting experience. ... more   less 
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Also Known As:
Embassy Suites Charlotte - Concord / Golf Hotel Concord
Embassy Suites Charlotte - Concord / Golf Resort And Spa
Embassy Suites Concord
Concord Embassy Suites

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