We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Inappropriate Billing by the Owner”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Country Inn & Suites By Carlson, Concord (Kannapolis)
Ranked #9 of 26 Hotels in Concord
Birmingham, Alabama
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Inappropriate Billing by the Owner”
Reviewed October 4, 2013

We had construction employees that stayed at this hotel and their rooms were billed incorrectly to the contractor instead of our company. Once this was identified by the contractor, WE called the hotel directly to resolve and authorized credit card transactions for several stays. Upon owner review of stay history, it was identified that there were more stays that needed to be billed to us. Instead of calling or emailing us back to explain, she arbitrarily hit our credit card for more charges that were NOT authorized. While correct, any method of communication back to us to discuss and review their findings PRIOR to hitting our credit card would have been the appropriate thing to do. Definitely NOT the way to handle a mistake originally caused by your own staff.

Room Tip: No complaints from employees about rooms or stay. This was only a billing issue.
See more room tips
Stayed June 2013, traveled on business
Helpful?
3 Thank Paul N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

375 reviews from our community

Traveler rating
    153
    105
    46
    32
    39
See reviews for
177
61
13
62
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • German first
  • Any
English first
Mebane, North Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 4, 2013

The service and food was great but we had issues after leaving the hotel. My other half left her robe. After telling us they would send it to us using the card we used for the room they dropped the ball. 4 days after the initial phone call, no robe so I called back and was told the robe was in lost and found because they only had the last 4 of the card number. It would have been nice to know that a little sooner than that don't you think?

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Keith C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winston Salem, North Carolina
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 25, 2013

Stayed here after a concert. It is on the way home and less expensive then the hotels near the amphitheater. Front lobby is clean, coffee and cookies available. Staff was nice and room was clean. We didn't use the indoor pool but it looked clean from the window. We slept in so didn't have their breakfast. Room was clean and comfortable. Hair dryer, pantene shampoo and conditioner provided. Our only complaint was the smell of the hallway on the 3rd floor, not pleasant at all. They need to wash the rugs on that floor. Love that check out time is 12 noon. Was great after being up late the night before.

Great variety of places to eat in the area, something to suit everyone.

Great value for the price. Would stay here again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nygrl4evr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed August 22, 2013

We stayed here for a week while visiting family. It had a good "home" feeling to it. The housekeeping kept to a strict schedule and our room was always clean and stocked with towels. The front desk staff were more friendly than I expected. They even put cookies out at night! The free breakfast was typical and I have no complaints. The suite we got was perfect and large enough for all of us. The hotel is in a good safe area (no lingering weirdos etc.) A 2 minute ride has you near many restaurants and a shopping center. It's a quick drive to Concord Mills Mall and just off the interstate. I was very happy with this stay and with this brand of hotel. The only "con" was the pool was cloudy which I complained/inquired about and was told they were working on it. The next day it was cleared up. Also, the pool is indoors so it does get humid in there but you can swin even in bad weather. Plently of free self parking.

Room Tip: Avoid the first floor. The pool is indoors and you can hear the kids screaming.
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Octorafest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danville, Virginia, United States
1 review
Reviewed August 1, 2013

I have stayed a lot of places because I use to travel. Usually I stay at the Holiday Inn. It's just what I am use to and what I know. To save money I decided to try out Country Inn. It was $60 cheaper. I called and asked could we get the room at 2 instead of 3 about two days ahead of time and the lady said it should be okay. It was really easy to find...right off of the interstate. We arrived at about 2:15 and the lady said because our room wasn't ready they would give us a free upgrade to a suite. Their were free cookies and candy also. I need to add that I was looking for something to be wrong with this place because I am a creature of habit. lol We got in the elevator to go up to the 4th floor and a lady from housekeeping got in as well. She was VERY polite and treated us very well. We went to our room and it was a great temperature and very clean. The bed was soft and amazing....I think the pillows were memory foam. The pool and hot tub were also clean and we were the only ones in it. I will never stay anywhere else as long as there is a Country Inn and the service stays like it was. The only complaint I can even think of is the eggs were horrible. lol The rest of the breakfast was actually decent for a continental. None of them are ever great but it wasn't bad at all. Thank you guys for such an amazing stay.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nina434
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VA
Level Contributor
63 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 17, 2013

I only stayed here one night. The bed was comfy although the sheets were quite worn in places, there was a fridge, microwave, coffeemaker and hair dryer in the room. The room looked to be clean. The desk employees were very nice. The breakfast was quite adequate with the "round rubbery eggs" but they were ok especially after adding some salsa and grated cheese. There was oatmeal, "make your own waffles", toast, sausage links, little muffins, among a few other things. The worst thing I have to say about this motel, for me, was the car wash right outside my window......loud! Started at 6:30 in the morning and every few minutes wooooosh, which was the water spraying. It could have been that bad in my room because one of the windows wouldn't shut all the way and lock so that's probably the reason it was louder in my room. If you want to sleep late or later than 6:30am try to get as far away from the car wash as possible. My room was 201, my Mom's room was 205 and she said it didn't bother her.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CHold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Downingtown, Pennsylvania
1 review
Reviewed July 8, 2013

Nice place to stay and relax. Has a nice pool, breakfast and free coffee and cookie in the evening. It has shops and restaurants near by and a huge mall only 10-15 minutes away. The NASCAR raceway in Charlotte is only 30 minutes away. You can go north to Winston Salem as well in only about 30 minutes.

Room Tip: If possible get the suite if you have a family of 4 or 5
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DJohnson0818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Concord hotels
0.2 mi away
Hampton Inn Concord/Kannapolis
0.1 mi away
Sleep Inn Concord
Sleep Inn Concord
#17 of 26 in Concord
3.5 of 5 bubbles 201 reviews
9.5 mi away
Hilton Garden Inn Charlotte/Concord
Show Prices
Show Prices
Show Prices
9.5 mi away
Embassy Suites by Hilton Charlotte - Concord / Golf  Resort & Spa
9.5 mi away
Wingate by Wyndham Concord/Charlotte Area
9.6 mi away
Homewood Suites by Hilton Concord Charlotte
Show Prices
Show Prices
Show Prices

Been to Country Inn & Suites By Carlson, Concord (Kannapolis)? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites By Carlson, Concord (Kannapolis)

Property: Country Inn & Suites By Carlson, Concord (Kannapolis)
Address: 580 Dickens Pl NE, (I-85 at Exit 60), Concord, NC 28025-2448
Phone Number:
Location: United States > North Carolina > Concord
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Concord
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson, Concord (Kannapolis) 3*
Number of rooms: 80
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Carlson, Travelocity, Hotwire, Hotels.com, Priceline, Cancelon and getaroom.com so you can book your Country Inn & Suites By Carlson, Concord (Kannapolis) reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Country Inn & Suites Concord Hotel Concord
Country Inn And Suites Concord

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing