We had construction employees that stayed at this hotel and their rooms were billed incorrectly to the contractor instead of our company. Once this was identified by the contractor, WE called the hotel directly to resolve and authorized credit card transactions for several stays. Upon owner review of stay history, it was identified that there were more stays that needed to be billed to us. Instead of calling or emailing us back to explain, she arbitrarily hit our credit card for more charges that were NOT authorized. While correct, any method of communication back to us to discuss and review their findings PRIOR to hitting our credit card would have been the appropriate thing to do. Definitely NOT the way to handle a mistake originally caused by your own staff.
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- Also Known As:
- Country Inn & Suites Concord Hotel Concord
- Country Inn And Suites Concord