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“Bad customer service”

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Country Inn & Suites By Carlson, Concord (Kannapolis)
Ranked #10 of 26 Hotels in Concord
Reviewed April 7, 2011

I stayed at this hotel for 2 days and had a problem with the AC fan and asked if someone could turn off the fan - spent 2 sleepless nights - no one even tried to help the situation - I contacted the hotels customer with no real response from them or hotel management - not a good place to stay and customer service does not really exist...

Room Tip: stay somewhere else
  • Stayed: March 2011, traveled as a couple
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1  Thank epb01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (405)
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399 - 405 of 405 reviews

Reviewed December 14, 2010

Needed a place to crash in Concord and the price was right.

Beautiful new hotel, very friendly staff.

Room was very comfortable and tastefully decorated. Bed was nice, bedding was OK but with as beautiful as this place was I expected nicer sheets, don't get me wrong, they weren't cheap or horrible, but I have had better in this class of hotel.

Breakfast was above average, bacon, scrambled eggs, biscuits, hot oatmeal, waffle maker, yogurt, pastries, and fruit. Kept well stocked and the attendant was very friendly. Breakfast room and lobby were very warm and inviting with fireplaces and big screen tvs.

Lots of chain restaurants nearby.

  • Stayed: December 2010, traveled as a couple
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Thank travelsforkicks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2010

nice hotel for an overnight stop. good to stay at if you are trying to not get caught in Charlotte traffic the next morning going north, as i was trying to do.
Very new hotel, opened in may 2010, so everything was nice and clean and new. front desk was very nice, cookies at checkin always a plus.
nice indoor pool and spa.
breakfast was extensive - more than the usual. had some omelets, potoatoes and sausage to go with waffles and abundant cold items.
breakfast room was alos quite large - not cramped like so many.
location has many food choices and a wal mart on opposite side of highway

  • Stayed: November 2010, traveled with family
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1  Thank marieatta_pman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2010

The hotel is very cozy. When you walk into the lobby it's like walking into a lodge or someones house--lobby area is set up like a living room with a fireplace and a stairway coming down the center. The rooms were clean and the breakfast was good. There were 3 couples with 3 different rooms--not one of us had a single complaint--great value and location.

Stayed: October 2010, traveled with friends
1  Thank SweetTee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2010

We stayed at this hotel because we got free tickets to the Memorial Day Race. Even though it was about 10minutes drive to the raceway it was well worth it. We arrived in the evening and were checked in promptly. We took advantage of the pool that evening and the water was nice. Plus the hot tub was nice and warm. The pool is on the smaller side but it was indoor and very convenient. There was a workout room next to the pool. We did not use it but it looked nice. The room was great we had a suite so there were two beds in the bedroom with a TV and a living room with a big TV too. The bathroom was a little bit small but that was fine for us since there were only three of us. The coffee for the coffee maker was really good. The next morning we had a HOT breakfast. Eggs, sausage, oatmeal, and pastries’ to say a few things on the bar. Plus a Waffle maker. 4 different types of juice and lots of Fruit available. There was an attendant to make the waffle for us as well it was nice. We really enjoyed our stay. Also Todd a front desk clerk was wonderful.

  • Stayed: May 2010, traveled with family
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1  Thank Abramsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013 via mobile
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  • Stayed: March 2013
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Thank Line3333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2012
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  • Stayed: September 2011, traveled with family
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Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Concord (Kannapolis)

Address: 580 Dickens Pl NE, (I-85 at Exit 60), Concord, NC 28025-2448
Phone Number:
Location: United States > North Carolina > Concord
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Concord
Price Range: $85 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Concord (Kannapolis) 3*
Number of rooms: 80
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Also Known As:
Country Inn & Suites Concord Hotel Concord
Country Inn And Suites Concord

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