I decided to take my children on a staycation during their spring break. We were greeted with a friendly smile and after checking in, we were handing 2 bottles of water which was a very gracious touch. I was throughly impressed with the furnishings and decoration of both the lobby and the room. I even mentioned to my children that the color scheme went great with our house. The room was extremely clean, the beds very comfortable, and the bathroom spotless. The main reason we chose this hotel was for the indoor pool. The only downfall of the stay was the pool had way too much chlorine in it. We were only able to stay at the pool for a short time due to the irration of our eyes. We ended our evening with dessert in the restaurant. Our waiter was fantastic. Excellent with the kids. My son's brownie came out slightly burnt and without hesitation, he replaced it with an extra scoop of ice cream. Definitely a plus in my eyes! The next morning, we decided to do fast food for breakfast - the price of the breakfast on sight is a little steep. We sat at one of the tables in the lobby. There was a older female front desk hotel employee that was a little rude to the chidren. She kept lurking by our table as if she was "watching us." She kept shushing them and telling them to be quiet. It was a bit frusturating and aggrevating but I was able to let that slide since the rest of the staff was delighted to see children enjoying the hotel. I will definitely be telling my friends and family not only about this location but about all Hilton Garden properties. I really hope all are as great as this one.
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- Also Known As:
- Hilton Garden Inn Charlotte/Concord Hotel Concord