My initial contact with Great Wolf Lodge was through the reservations phone line. After making my reservation with them in February, I had to make some changes to the dates and accommodations. I again called the reservations line. However, despite several attempts, they did not clearly understand my request and attempted to talk me into keeping my original dates. I then decided to contact the Concord Lodge directly. I was connected with a staff member by the name of Diane Hobbs. I explained the situation and my disappointment with the reservations line. She clearly understood and promptly accommodated us exactly like we needed to be! She even went the extra mile and sent me a personal e-mail with direct instructions on how to check-in and that she looked forward to having us at the Lodge! Upon check-in, I was able to thank her in person for her wonderful customer service. Check-in was a breeze and she answered all of our questions about the Lodge. This wonderful personal touch has convinced me to visit the Lodge again later in the year!
Overall, the Lodge is great for short family getaways. The Waterpark and other activities are excellent. However, the lodging is very substandard. We resided in a Grizzly Bear Suite. This room should have been equipped to accommodate the eight people that were in our party. However, there were only five towel and washcloths in the entire suite! After attempting to contact someone at the front desk several times, a member of staff finally picked up the line. I asked for some additional washcloths, towels and blankets. After fifteen minutes of waiting, we still had yet to receive these items. I again called the front desk and was rudely told that the request had been put in and that someone should be their shortly. We did eventually receive the items, but housekeeping did not leave any additional towels or washcloths the next day, thus, resulting in a repeat of these actions on the second day of our stay. The toilet in the master bedroom would not flush and almost overflowed. Maintenance did arrive prompt to check out the problem, but on our last night, the same problem occurred. Because this was our last night, I just informed the front desk upon check-out.
I will visit the Lodge again, but probably will just use day passes to the waterpark and reside at one of the other hotels in the area.
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- Also Known As:
- Great Wolf Hotel Concord