Wow! We got right in during check-in, even got our room an hour early. The wristband you get as your room key also has the ability to charge things to your room. This was so convenient and we didn't need our wallets once. In fact, one thing I loved about this vacation was that everyone was either coming or going to the water park and so there was never a need to "dress up" or "do hair/makeup"! The water park was great fun, a little smaller than we thought it would be, but really that was fine as it was easier to locate our older kids when we needed to. There certainly was no trouble "finding" your way around as another review said. The water was indeed a bit cold, but I think what made it so chilly was the large room not being warmer. But we survived and still loved it. I was surprised that my kids (and husband) had as much fun doing the MagicQuest game as they did at the water park! Be prepared to spend $$ on the wands and game.
One suggestion my husband had was for a staff member trained to be a "Quest Master." A staff member dressed like the main wizard in the "tree" videos and placed in that area, trained to help guests learn the MagiQuest Game, navigate clues, or at least get it working. We routinely noticed many parents frustrated trying to figure out the game, and many who had difficulties getting their wands to work. The quest store personnel seemed overwhelmed trying to complete purchases while also dealing with this. My own son had to return his wand after they attempted to fix it twice with no luck. It was getting difficult to see him so upset when it would work for two minutes then "give out." Thankfully the staff just replaced it. The game itself was great fun to play and to watch others playing. I was impressed that my kids (and husband) seemed to have as much fun doing the quests as they did at the waterpark!
The food in the Loose Moose that is ordered off menu was very good! I can't say enough about how tasty the Berry Good Salad, quesadilla, and burger was. However, the buffet the same every night was disappointing, and if you didn't come early then the food would be cold, or lukewarm at best. I also suggest you do not eat a pizza from this area. It was not good. A large pizza had all but two slices left after my family couldn't eat it. There was so much cheese it was like plastic.
The Pizza Hut Express was a great alternative to the restaurant, but there was often only one staff member out front, trying to serve the ice cream shop and the pizza customers. He said the other worker had to be in back preparing food or there would be nothing to buy later. He tried hard to keep up, but the parents at the ice cream shop were getting very disgruntled at the wait.
The room (Grizzly Bear Suite) was awesome. Little chilly due to the minimal covering on the beds, but we requested extra blankets and got them no problem. Most of the staff in the hotel/park were great. I was looking for "Disney-like" service that I had heard about, and for the most part we got that. The one place we didn't was in the "animal stuffing station" when my young kids went to pick out their animals. The young staff member was obviously not enjoying her job. Although she used the stock phrases like, "Give your animal a test hug," she did this in a monotone voice with no smile or enthusiasm. The experience could have been a very cute moment for the kids with just a little sunshine from her.
One final comment is regarding the child life vests offered in the water park. My daughter used the one for under 50 lbs. After one day of use, the strap that goes between her legs had rubbed her inner thigh so raw that she was in pain the next day. We had to use a different size than she needed because of the strap issue. I don't know if there is a solution to this, but even if the lifeguard at the door mentioned to beware of the rubbing we might have been able to stop it from getting so bad.
The Gr8 Space for teens and the Arcade were fantastic. Most games worked and the staff were attentive. The few times we lost tokens in a game or didn't receive the promised tickets, the staff immediately rectified the problem. What a relief as so many arcades are filled with non-working games. My older two kids enjoyed the Gr8Space and it was well tended by staff, making us comfortable leaving them there.
Well, I hope you are able to use this information. We loved the idea of the Great Wolf Lodge, and had a wonderful vacation. I liked it so much that I thought it was worth writing with feedback. I hope management responds to these reviews as I'd hate to see these very fixable things bring down others' reviews of a great place.
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- Also Known As:
- Great Wolf Hotel Concord