I extended my stay via Priceline and the front desk called at 12:30 pm to tell me that I had to pack all of my things and switch rooms because the room that I was in was not available for the aditional night. I could understand that if I was in a suite, but I was in a regular room! What makes even less sense is that they moved me from room 311 to room 310 right across the hall! (Wait. What? Are you serrious!?) But what sent me over the edge is that they let me pack all of my things, lugg them down stairs to the front desk, get my new keys and lugg them back upstairs when all I had to do was take them across the freaking hall! The staff has no idea how to handle an unhappy guest. I let them know that I was not pleased and they had nothing to say about the situation. Any time I have had issues in other hotels, they always bend over backwards to make sure that I am happy and if they cannot make the siuation right, they always offer some sort of compensation. NOT AT THIS HOTEL! They really just do not seem to care that I am unhappy. On to the beds.... I will make this short and sweet. Absolutely the WORST mattresses I have ever slept on in a hotel! If I am traveling alone, I will occasionally stay at cheap hotels near airports just for the convenience. As long as I have a place to sleep, I am usually pretty happy. They all have better mattresses than this hotel. This is not a $39 a night hotel and people, rightly, expect more. So........if you like crappy mattresses and excuses from the staff then this is your hotel! Otherwise, I reccomend that you stay in one of the other great hotels in the area.
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- Also Known As:
- Courtyard Charlotte Concord Hotel Concord