A recent 3 night stay left us extremely disappointed in this hotel and it should not be carrying the Marriott name. Check-in was easy and front desk staff very friendly however having booked many months earlier, I expected to at least have the room of my choice (I booked balcony) but instead, got quite the opposite, (roadside view and no balcony). We were told that first come, first served.In other words, walk-ins could get best rooms first. If I don't cancel my reservation, then they should hold the room I booked many months ago. Upon arrival, the rooms are clean but really, REALLY small. Not so much as a bottle of water available in the room (we were willing to pay for it if it was available). I don't want to go down to the lobby at 3 a.m. to buy water when I'm thirsty. The shower was an old style tub/shower combination. Bathroom counter space very limited. Closet space? What closet space? Most of the closet was taken up with open shelving to hold an extra blanket. The beds face the window. They were very comfortable. The outdoor patio in the back was really nice. The bar was a terrible experience. They remove the complimentary coffee station so you have to go to the bar to buy it. Each time I went, I got "please wait as I'm making a new pot". How can that be when the hotel was nearly all booked? The bar is not open in the afternoon. Why would they miss such revenue when the hotel is booked with a convention? We all went across the street to the Embassy Suites instead where we were fully catered to. One night, while waiting for a martini, my drink would be set aside to accomodate making drinks for two others who came up to the bar. After about 15 minutes, I was being served my martini when I noticed red lipstick on my glass. The bartender apologized and threw out the martini. She was going to make me another one but I just didn't want to wait another 15 minutes so I asked for a red wine instead. She said she didn't have any cabernet's. Frustrated and having waited at least 30 minutes to get a drink, I said "fine, just give me a glass of that white wine instead". There was not much left in the bottle and I got less than 1/2 a glass full but got chared a full glass. She didn't even offer to open another bottle, instead, she just handed me the glass 'as is'. There are no safes in the room. Be prepared to make several trips to the front desk to retrieve 'safe' items when you need them. Now for the worst part of all. Being there on business, we were on a tight itinerary. We'd leave our room in the morning, go back late afternoon to freshen up before heading out for our evening itinerary. On Day 2, we got to our room to change ( 4 pm) only to find the cleaning ladies cleaning our room. We had to wait outside of our room until they were done. This forced us to arrive late for our business dinner reservations . I went downstairs to make the front desk aware of this situation. The next day, we arrived at our room around the same time, walked in and found our room exactly as it was when we left in. In other words, it had not been cleaned. I went downstairs to talk to front desk. I was then told that there is an order to which rooms get cleaned first. (not many rooms on each floor). Considering I made them aware the day before and explained that we were on a tight itinerary, I would think they would adjust the schedule. Since we didn't have time to wait for them to come clean it, we got ready and headed out. Imagine, a Marriott hotel stay where our room doesn't get cleaned for almost 2 days? Luckily, I at least got some fresh towels from the cleaning lady's cart. Upon checkout, I asked for some type of compensation from the manager for so many inconveniences. I got none. They don't care! Don't stay there. When I got back home, I got a feedback email from the hotel. I filled it in and sent it. I didn't not hear so much as a "sorry to hear about your bad experience". Stay at Embassy Suites across the street or another hotel in the area instead.
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- Also Known As:
- Courtyard Charlotte Concord Hotel Concord