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“Cleanliness of room lacking.”
Review of Sleep Inn & Suites

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Sleep Inn & Suites
Ranked #12 of 26 Hotels in Concord
Reviewed October 1, 2013

Stayed here two nights for the Charlotte Auto Fair. It would have been a nice place if the room was clean and maintained. The light over the sink in the kitchenette area flickered but would not turn on. The end of this counter was repaired with a piece of board. The carpet was dirty and had a big black spot in the middle of the room. The blanket on the bed had seen better days so I tried to keep it covered with the top sheet. The bathroom needed a really good scrubbing top to bottom. There was mold in the corners of the tub and around the jets for the jetted part.Nice big jaccuzi tub but I wouldn't dare sit in that thing. Brown rust like drips were coming from at least one jet. The entire door facing inside the bathroom had brown drips and spatters all the way around. Breakfast was slim. We went at nine each morning and many items were never replenished like cereal and yogurt. The woman working breakfast was pleasant and kept this area clean and some things like coffee service stocked. The front desk staff we encountered were pleasant and readily gave me extra towels when asked. Normally we would have complained, had the room switched or left but we had a non-refundable reservation and the whole area was packed with people, mostly men, for the car show. There are too many other places to stay near the race track to put up with this. Next time we head to Charlotte, we won't be staying here AND we won't have a nonrefundable reservation!

Room Tip: We were on the back of the hotel. You could see the pool from the room but you could REALLY hear the...
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  • Stayed: September 2013, traveled as a couple
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Thank Laceysklp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexbirkdale, Director of Sales at Sleep Inn & Suites, responded to this reviewResponded October 29, 2013

Thank you for taking the time to post a review of your recent visit with us. While we're very happy that our staff was pleasant and helpful we're very apologetic for the numerous issues you cited. Many of those issues will be resolved when the hotel undergoes a complete renovation beginning the second week of November. Please know that your comments with regard to housekeeping issues were immediately addressed with our executive housekeeper and staff. We so regret that your visit didn't go better. Again, thank you for your valuable feedback.
Debra S.

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76 - 82 of 112 reviews

Reviewed September 4, 2013

We needed a place to stay after our son did the NASCAR Driving Experience so we chose this hotel for convenience and price. Overall the room was small but clean and comfortable except for the desk chair which was discustingly dirty. I put a towel over it to sit. It is an average hotel with an average price. Nothing to brag about. The continental breadfast was good. One thing that stands out about this hotel is the staff. The front desk manager was very helpful and polite. He even came out to our car as we were leaving the next morning to give us a discription of a scenic drive we had asked him about.

  • Stayed: August 2013, traveled with family
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Thank djbelvin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexbirkdale, Director of Sales at Sleep Inn & Suites, responded to this reviewResponded September 5, 2013

Thank you so much for staying with us and writing a review of our hotel. We greatly appreciate
all of your feedback and especially for recognizing our great staff. We're also happy to know that you enjoyed our breakfast selection. However, our apologies for the condition of your desk chair. We aware our busy hotel is in need of a refresh and you'll be glad to know that plans are in the works for a complete renovation. Again, thank you for your valuable input. We look forward to having you visit us again.
Debra S.

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Reviewed September 4, 2013

The hotel location was convenient. Beds were very comfortable, which was of upmost importance following a long drive. The lobby and hallways were clean. Continental breakfast was more than adequate. There was a slightly stale smell in the hallways, which I attributed to guests using the indoor pool and tracking water.

  • Stayed: August 2013, traveled with family
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Thank Terry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexbirkdale, Director of Sales at Sleep Inn & Suites, responded to this reviewResponded September 5, 2013

Thank you for staying with us recently and taking the time to post a review of your visit. Your feedback is invaluable to us in our ongoing efforts to always improve on our service and accommodations. We're glad you appreciate the great location we enjoy. Our housekeeping staff is investigating the smell you detected in the hallway and will take any necessary action to eliminate it. Again, thank you. We hope you will consider visiting us again when traveling to Concord.
Debra S.

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Reviewed September 3, 2013 via mobile

I loved the breakfast at the Sleep Inn location. Hotel was clean and in a good location. We were in town for a dance competition and had to get up early. It was so nice to have a good breakfast for the kids before we headed out.

  • Stayed: April 2013
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Thank jparrish1108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexbirkdale, Director of Sales at Sleep Inn & Suites, responded to this reviewResponded September 5, 2013

We are thrilled to know we were able to send your family on its way with a good breakfast! Thank you for staying with us while attending the recent dance competition in our area. Your comments are most welcome and greatly appreciated. Thank you! We hope you'll stay with us again for your next dance competition!
Debra S.

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Reviewed August 19, 2013

Had to wait until numerous construction crews checked in. Once in we went to our room.
Getting to our room, the hallways smelled of stale smoke. As did the lobby, elevator and just about the entire place.
Our room smelled, stale, smokey, some sort of odd smell. The furniture had stains and the a/c front was falling off. There was some sort of stains under the a/c, I'd rather not know what they were.
We had planned on staying for fours night but out of desperation we stayed one and moved on. If it wasn't so late we would have left immediately.
Do yourself a favor if staying around here, there's so many other hotles within walking distance stay at one of those.
Sorry to say we will never book at this hotel again.

Stayed: August 2013, traveled with family
Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexbirkdale, Director of Sales at Sleep Inn & Suites, responded to this reviewResponded August 22, 2013

Thank you for taking the time to post a review of our hotel and for sharing your experience. I am so sorry your visit went as it did. In order to address the conditional issues as well as the smoke odor we are poised to begin a long planned total renovation of the hotel. While we have been slowly phasing out smoking in the hotel we is still offering a few smoking optional rooms to our guests. As we begin the guestroom renovations we will offer a 100% smoke-free environment for our guests. While we certainly didn't meet your expectations please know that we have been actively preparing for our renovation to remedy the issues you mentioned in your review. Again, our apologies. Please feel free to contact me should you wish to discuss your specific experience further.
Thank you.

Debra Schmidt

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Reviewed July 29, 2013 via mobile

Stayed one night while traveling. Great experience. Got the coupon from the North Carolina travel book. For $64 plus tax for a clean, nice room, and a very nice continental breakfast you cannot beat it. Will return for sure.

  • Stayed: July 2013
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Thank Lindsay Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexbirkdale, Director of Sales at Sleep Inn & Suites, responded to this reviewResponded July 30, 2013

Thank you! We couldn't be happier that you enjoyed your visit with us and appreciate that you took time to post your experience on TripAdvisor. Your feedback is so important to us. Sleep Inn & Suites does offer a great value to travelers. Thank you for recognizing and mentioning that in your review.
Happy travels and we look forward to seeing you again soon.
Debra Schmidt

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Reviewed July 12, 2013

we wanted to see some attractions in the charlotte area while traveling home to ohio from florida so we spent the night in concord. we stopped about 10.00 p.m. and they still had rooms left and it was very affordable. staff was very friendly. excellent complimentary breakfast.

  • Stayed: July 2013, traveled with friends
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Thank lparks2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexbirkdale, Director of Sales at Sleep Inn & Suites, responded to this reviewResponded July 22, 2013

Thank you for your nice review of our hotel. We appreciate both your time and your comments. Traveling can be both fun and tiresome especially on the trip home. We're delighted that you felt welcomed by our friendly staff , appreciated the value of your accommodations and were able to get back on the road recharged and refueled by our complimentary breakfast. Again, our thanks and we hope you will visit us again on another trip to or through Concord, North Carolina.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sleep Inn & Suites

Address: 7821 Gateway Ln NW, Concord, NC 28027-4419
Phone Number:
Location: United States > North Carolina > Concord
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 26 Hotels in Concord
Price Range: $75 - $112 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Sleep Inn & Suites 2.5*
Number of rooms: 116
Reservation Options:
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Also Known As:
Sleep Hotel Concord
Sleep Inn And Suites
Sleep Inn Concord
Concord Sleep Inn

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