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“The Best Place...The Best Staff”

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Hampton Inn Concord/Kannapolis
Ranked #6 of 26 Hotels in Concord
Reviewed August 25, 2012

The staff is so friendly. They make you feel so special. Jackie, Tracey, Pat, Cherokee, Patty, and Shasta are always there to make your home away from home. I am usually gone before housekeeping comes in, but my room is tidy and clean when I come in from work. The hotel is conveniently located off I-85 with easy access on and off the interstate...Great restaurants within walking distances...And did I mention THE FRIENDLY STAFF! The hotel is just a short distance to Charlotte and the race track. Why would you want to stay anywhere else?

Room Tip: Room #202 is a heaven away from home!
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  • Stayed: July 2012, traveled on business
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2  Thank Debi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shastaketchie, General Manager at Hampton Inn Concord/Kannapolis, responded to this reviewResponded August 30, 2012

We appreciate you taking the time to share about your stay. We agree why would you stay anywhere else? We are here to meet our guest's needs and to make sure they leave happy. Look forward to seeing you again and thanks once again for your review.

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568 - 574 of 666 reviews

Reviewed August 20, 2012

After a very frustrating check in process, we finally were sent to our room, which was dirty with a stripped bed and linens piled on it. We were given another room which was fine. The night auditor was indifferent, and his answer to our problem was "I don't know what else to do." He was actually having a conversation (with seemingly no conviction) about his new tattoo and chatting with his buddy while there were two customers at the counter. The hotel was in need of a lot of little repairs and it just was not the cleanest place ever. Age has taken it's effect. HOWEVER, the morning staff was solicitously apologetic, had the best breakfast attendant I have ever seen, (she was even making waffles for people) and they gave us a 10 dollar gift card toward a local restaurant. So, even though I was pretty unhappy with the ordeal the night of, by the time we left I was satisfied that they had righted the wrongs. I think the night auditor was just innocently clueless on how to act in a professional manner. My ratings below on service relate to the morning staff.

Room Tip: Look at it first.
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  • Stayed: August 2012, traveled with family
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2  Thank fshwmn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shastaketchie, General Manager at Hampton Inn Concord/Kannapolis, responded to this reviewResponded August 22, 2012

Thank you for taking the time to write a review about your experience at our hotel. The problems you mentioned with our night auditor have been addressed. We appreciate you bringing this to us and we hope you will give our property a second chance if you return to the area. We are happy to hear that you had an enjoyable experience with our breakfast staff. We would really love to have you back so we can show you what our Hamptonality is all about.

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Reviewed August 20, 2012

On the good side, the room was clean, the folks at the desk were pleasant and the breakfast was good with friendly clean-up and lots of hot things. On the bad side, the TV shedule had been out of date( they had changed servers) and a for a new one you had to go the front desk. The vending machines on all but the main floor were out of order. On the main floor the bill slot didn't work: you had to go to the front desk. The elevator and some of the common space had dirty and grungy carpets. The desk staff were'nt from the area and could not help you with directions. I found an ashtray and matches in t he bathroom. I wouldn't stay here again if I had a choice.

  • Stayed: August 2012, traveled with family
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3  Thank suepyt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shastaketchie, General Manager at Hampton Inn Concord/Kannapolis, responded to this reviewResponded August 22, 2012

We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we are all about Satisfaction Guaranteed and we try hard to make sure all of our guests have a great stay. We have worked with both our housekeeping and maintenance teams to ensure that we correct all the issues you encountered. Over vending company is working to repair the machines for our guest's convenience. Thank you for your feedback and we hope you will come back and stay with us again.

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Reviewed August 20, 2012

My husband and I were in the Concord area visiting family and since we always stay at Hampton Hotels, we chose this one. It exceeded our expectations and was a great choice for us as we expected. The breakfast was hot and the attendant, very friendly. The room was very clean and comfortable. We visit the area a couple times a year but had never stayed at this particular property before but will definately come back!

  • Stayed: July 2012, traveled with family
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2  Thank kaycon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shastaketchie, General Manager at Hampton Inn Concord/Kannapolis, responded to this reviewResponded August 22, 2012

Thank you for sharing about your stay. We are glad to hear you will be back to stay with us again. We look forward to it. This is exactly what we hope every guest that stays with us experiences. Our guest is what it is all about.

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Reviewed August 17, 2012

well i'll just make a list:
1. room was dirty when we came to check in at 4, check in is at 3, after a 14hr drive
2. We walked all the way to the room and walked into the dirtty room went down stairs and told cherokee that it was dirty and he said oh i know i was gonna tell you but i didnt...sorry WTF?
3. told by charokee room was going to be cleaned in 10min it took 2hrs
when you got to the room it was only one bed we booked two there was 4people with us i dont know why cherokee thought we'd fit in one bed.
4. When we finally got to our room our a/c didnt work and it was sticky.
5. Hours went by and we started to smell weed. it came into my room and i cannot stand the smell of that and it got all over our clothes. Finally Cherokee switched our rooms.
6. i asked for more towels to be delivered and cherokee asked why i couldnt come down to get them? so i went down to get them and he rolled his eyes the entire time.
7. I asked to speak with a manager and he refused to give me one or even a card!
8. This hotel is no where near any night life either we had to drive 45minutes to do anything

To say the least i worked at a hotel for two years as a supervisor and i know how things go. i know he was busy when we first arrived so i gave him the benifit of the doubt but after all that he shouldnt be in this line of duty because he is not fit for customer service period. worst experience ever he brings your hotel down tremendously.

The only thing i did like was the lady on night/morning shifts and the breakfast lady they were the only thing good going for this hotel.

  • Stayed: July 2012, traveled with friends
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3  Thank chelsea d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shastaketchie, General Manager at Hampton Inn Concord/Kannapolis, responded to this reviewResponded August 20, 2012

First of all I would like to apologize that your stay with us was not perfect. Customer service is our top priority and your feedback is extremely helpful with training issues that need to be addressed. Please feel free to contact myself or my assistant Patty to discuss your stay in further detail. The items mentioned will be addressed. We value your feedback and appreciate it. Busy or not the guest comes first!

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Reviewed August 5, 2012

This was our first experience in NorthCarolina and Jackie at your check in desk made if great. She is an excellent employee very knowledgeable but most of all very personable. She checked us in and we were very pleased with her. Our room was great and your breakfast was great as well as your evening snack. What a great surprise. We would definetly come back. Patty also was very helpful and nice.

  • Stayed: August 2012, traveled as a couple
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2  Thank Marianne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shastaketchie, General Manager at Hampton Inn Concord/Kannapolis, responded to this reviewResponded August 20, 2012

We are glad your first stay in North Carolina was a good one. We hope you will come and stay with us again! We appreciate you taking your time to write a review for us. We are very proud of Jackie and glad she took such good care of you.

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Reviewed July 30, 2012

The hotel is very nice and conveniently located to other attractions in the region. The carpets in the hallway are starting to show their wear but our number one complaint was with housekeeping. Not with the people but with the lack of them! Each day, someone came to our room in the morning to pick up our towels. I'm not sure if she was the only person cleaning but it took forever and I mean FOREVER for the room to get cleaned. We'd return each day around 4-4:30 to find the beds unmade and no towels available. One day I had to track her down in my wet bathing suit to ask for clean towels. She was a very nice but geez, give her some help!

Room Tip: We were on the fifth floors; maybe lower floors got cleaned quicker.
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  • Stayed: July 2012, traveled as a couple
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3  Thank mcd630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shastaketchie, General Manager at Hampton Inn Concord/Kannapolis, responded to this reviewResponded August 1, 2012

Thank you for your review. We were under staff due to some unexpected events but you will be happy to hear we have hired more employees. We are sorry for the inconvenience. I am glad my staff was friendly. We hope you will stay with us again when fully staffed. We are also getting new carpets in the hallway!

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Additional Information about Hampton Inn Concord/Kannapolis

Address: 612 Dickens Pl NE, Concord, NC 28025-2413
Phone Number:
Location: United States > North Carolina > Concord
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Concord
#5 Family Hotel in Concord
Price Range: $84 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Concord/Kannapolis 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
When you stay at the Hampton Inn Concord/Kannapolis you can be sure that your stay will be 100% satisfactory! We guarantee it! The Hampton Inn Concord/Kannapolis is located within close proximity to the areas hottest attractions such as Lowes Motor Speedway, Concord Mills, NC Research Campus, Verizon Wireless Amphitheatre, Area Race Shops, Reeds Gold Mine and much more! Book your next stay with us! ... more   less 
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Also Known As:
Hampton Inn Concord/Kannapolis Hotel Concord
Concord Hampton Inn

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