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“Great return visit”
Review of Quality Inn

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Quality Inn
Ranked #3 of 3 Hotels in Clemmons
Irmo, South Carolina
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great return visit”
Reviewed November 18, 2012

I had not stayed at this location in about a year. My experience this trip was as fine as my prior visit. Their staff is very friendly and make you feel right at home, great smiles and greet you with a warm welcome. My room was well maintained, clean, neat, and well stocked with large towels,etc. Worthy of note is the new, large screen, flat panel HD TV sets in the rooms. The complimentary breakfast was hot, very clean and neat area, under the watchful eye of a full time attendant. Front entrance had freshly planted pansays and attractive potted greenery.

Room Tip: Odd number rooms mostly overlook a business, even numbers have view of a lot of pine trees,etc.
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Jack R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Quality Inn, responded to this review, November 26, 2012
Dear Jack R,

Thank you so much for taking the time to leave us your thoughts about your stay with us! It is wonderful to hear that you stayed with us last year and had a great experience and that we were able to deliver the same expectations and more this year. Our staff loves to give our guests the home away from home experience and we are happy to hear your comments. We added the Flat Screen TV''s this past year and glad you noticed and experienced the upgrade. Thank you for mentioning that the room was well maintained, clean, neat, and well stocked.

We are happy that you noticed our planted pansays and potted greenery! We are looking to do more renovations early next year and hope you will come back to stay with us again and that we can exceed your expectations even more on your next visit.

Please contact us directly when you are in our area again as we would love to take care of you again!

Richard Hicks
General Manager
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102 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Benson, North Carolina
1 review
Reviewed October 25, 2012

We very much enjoyed our recent at the Holiday Inn Express in Clemmons, NC. The hotel staff is very friendly and attentive to all of our needs. The rooms were neat, spacious and very much as accepted. Our kids very much enjoyed the breakfast buffet that provided ample choices. We will definitely be back when in the area again.

  • Stayed October 2012, traveled with family
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    • Location
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Helpful?
Thank Kevin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Quality Inn, responded to this review, October 30, 2012
Dear Kevin,

Thank you for staying with us at the Holiday Inn Express in Clemmons, NC! We enjoyed having you and your family stay with us. I am most pleased to hear that our staff was friendly and attentive to all of your needs and that the rooms were neat, spacious, and that the breakfast bar provided many choices for you all.

We look forward for you all to come stay with us again. Please call me directly on your next visit and we will be more than happy to take care of your accommodation needs.


General Manager
Richard Hicks
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Saratoga Springs, New York
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 9, 2012

We stayed here for a recent wedding in Clemmons. The hotel felt older...the rooms were ok. Unfortunately, ours was slightly dirty....I found some crumbs on the rug and a bobbypin right out in the open on the floor which tells me they probably didn't vacuum well when turning over the room. The beds were not very comfortable either.

The good points were the customer service...the woman at the desk when we came in was great! Our toilet clogged right when we got there at 9pm and she offered to come right up with a plunger to fix it. The free breakfast was also very good. The eggs were very good...and they had a decent amount of choices for everyone.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Kakipants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Quality Inn, responded to this review, October 11, 2012
Dear Kakipants,

Thank you for leaving us a candid review regarding your stay with us. I am deeply sorry that you found our hotel at a budget level. The feedback we receive from our valued guests, like you, enables us to target problem areas. Our hotel is older and we are working on finalizing our renovations and hope they will be complete through January 2013. I am also sorry for the room carpet not being cleaned and the beds being uncomfortable.

It is great to hear that although we felt short on our product the customer service was great! Thank you! I am also pleased to hear that you were satisfied with the breakfast and that you had many choices.

We hope that you will stay with us again in the near future and will give us another chance to make it up to you! Please feel free to contact me directly when making your next reservation.

General Manager
Richard Hicks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charles Town, WV
Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 5, 2012

It rained the entire weekend in the area. When I walked in to check in, I thought there was a water feature in the lobby. Turns out it was a leak. There was a trash can right outside room next to ours to catch water from another leak.

Despite the extra water, we overall had a good experience. Room was a nice size and was clean. The bed was super comfortable and both my husband and I commented on what a good night sleep we had on it.

We had forgotten toothpaste and the front desk was out. We did not take advantage of the breakfast in the morning.

  • Stayed September 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank trugrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Quality Inn, responded to this review, October 7, 2012
Dear Trugrad,

I am terribly sorry for the terrible weather we had during your stay. Furthermore the water feature in the lobby and upstairs near your room was also embarrassing and we apologies for the mess. We are happy and thankful to have such understanding guests as yourself as somethings are out of our control.

I am pleased to hear that you had a good overall experience. Thank you for mentioning how clean and nice the room was during your stay. I also apologize we did not have toothpaste for you as that is an amenity we have for our guest.

We hope that you will stay with us again in the near future and will give us another chance to make you stay with us even more wonderful.

Thank you again for leaving a great review about our hotel!

General Manager
Richard Hicks
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North Carolina
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 17, 2012

This is a very old Holiday Inn Express. It has not been updated at all. In particular, the beds are not very comfortable. The hotel needs a complete renovation. If you need to stay in this area, I would recommend that you stay at another nearby exit. The only positive thing about this hotel is that they give you free access to a really nice YMCA.

  • Stayed September 2012, traveled on business
    • Value
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Helpful?
Thank RowdyRedneck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Quality Inn, responded to this review, October 2, 2012
Dear RowdyRedneck,

Thank you for staying with us and leaving such a detailed review. I am deeply sorry you found our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Katie J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham
1 review
Reviewed September 5, 2012

My family stayed here along with 14 other families traveling as part of a club soccer team playing in a local tournament. The building and rooms showed signs of their age, but any short comings in that area were made up for by the management and their sincere interest in making our stay a pleasant one. Not only did they help us coordinate an impromptu team dinner, but they surprised us with a congratulatory team cake and allowed us the flexibility to gather in two of their public meeting spaces to celebrate. This was much appreciated given the terrible weather and few options for eating out. They hosted us with quiet generosity and I speak for all the families in saying thank you!

Our team travels a lot and it is really rare to experience such a personal welcome.

TFC Girls, 2012

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Lucky T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Quality Inn, responded to this review, October 7, 2012
Dear TFC Girls,

It was a pleasure having you all stay with us! I apologies as we are an older property but as you said we love to go above and beyond by providing excellent hospitality service. We are most happy that you all played well and were victorious. Congratulations Again! It was a fun victory celebration and we thank you for sharing it with us.

We look forward to seeing you all again in the near future and we will be more prepared as we know you will be victorious again!

Please contact me directly to book your next stay when you are in our area again!

General Manager
Richard Hicks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenville, North Carolina
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 22, 2012

This hotel is a must! We booked kind of last minute but were extremely satisfied. Speedy service and very clean and accommodating rooms. I love the spacious rooms and the big beds. This property was fresh, clean and in a safe location.

Room Tip: Although there is no swimming pool, they have full access to the local YMCA!
See more room tips
  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tara R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Quality Inn, responded to this review, August 23, 2012
My name is Richard Hicks and I am the General Manager for the Holiday Inn Express Clemmons, NC . I wanted to thank you for taking the time to submit a review on TripAdvisor. At the hotel we strive to offer the best in customer service and satisfaction. We are happy to hear that you enjoyed working out at the YMCA and were Satisfied with your stay! It is always nice to hear that our hard work is paying off! When you travel into the Clemmons, NC area again, please contact me directly to make your reservations. Thank you and I look forward to welcoming you back to the Holiday Inn Express.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn

Property: Quality Inn
Address: 6320 Amp Dr, Clemmons, NC 27012-9261 (Formerly Holiday Inn Express Clemmons)
Phone Number:
Location: United States > North Carolina > Clemmons
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Clemmons
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
QUALITY INN The Quality Inn(R) hotel in Clemmons near Tanglewood Park lets you relax and focus on the people and experiences you came for. Conveniently located off Interstate 40, this pet-friendly hotel in Clemmons gives you easy access to other local sites, activities and attractions like: Old Salem Museum & Garden Southeast Center for Contemporary Art BB&T Field Historic West End Museum of Anthropology at Wake Forest University You can also easily get to the Piedmont Triad International Airport, which serves Greensboro, High Point and Winston-Salem. Our Value Qs deliver professional, responsive and friendly service, as well as amenities that give you more for your hard-earned money. Business travelers will appreciate our business center-complete with copy, print and fax machines. Additional amenities include: Free hot, fresh and healthy breakfast Free WiFi Free weekday newspaper Free coffee Each guest room offers a refreshing shower and coffee maker, along with an iron and ironing board. Your Q Bed features a comfortable, premium mattress and linens, a generous supply of fluffy pillows and a soft, plush blanket-because we know how much you value a good night's sleep. Select rooms come with sofa sleepers, microwaves and refrigerators. Get your money's worth at the Quality Inn. The Quality Inn Clemmons hotel offers the best hotel rates and the best amenities, so you can focus on the people and travel memories that really matter. Book today! ... more   less 
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Also Known As:
Holiday Inn Express Clemmons Hotel Clemmons
Holiday Inn Clemmons
Clemmons Holiday Inn

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