I really wanted to give this hotel a good rating as we frequent it on GSM trips, but honesty and disappointment took over.
When we decided to extend our stay, the next morning just before checkout time, an important time, the office was locked with no note. The lady cleaning saw me and ducked away into a room. My second trip to office AT checkout time revealed she was running office too.
"What do you need?!!" She yelled from 4 rooms away, not to equal rudeness, I walked to her and politely said I would like to pay for another night. She opened the office, appeared frustrated and distracted, and only spoke when quoting price and change count back. I thanked her graciously to attempt to warm her up to no avail, not even a "have a good day, or don't let the door hit you!"
The Good: great location, ok price, river/ creek view from outdoor rear porch. Picnic area with grills covered tables, and outdoor fireplace. Summer pool. Nice bathrooms. Spacious rooms. Family owned. (Usually hospitable in previous visits!
The Bad: grouchy staff, old outdated rooms, loud maintenance work second evening working on gutter. Beds akin to sleeping on cots. Old AC/Heater poorly warmed cold room. Light bulbs shot on porch and lamp. No microwave, refrigerator, iron, or hair dryer. No ironing board. 13" tv from yester-decade.
I really used to look forward to Cool Waters, but next time staying at Harrahs Casino Hotel for same price, more amenities.
- Also Known As:
- Cool Waters Hotel Cherokee