Where to start? Well the lies on their web site and brochure stating paddle boats, there's 1 and it's flooded. They state a stocked trout pond free for campers. It's a small pond with NO trout only tiny bluegill. Wi-Fi is not free it's $7.95 a day. The pics on the web or in the brochure are very old and deceiving!!! It's muddy. There's no confirmation of reservations, they messed ours up by 1 day and didn't care and refused to let us stay even though we had paid for a deposit. Their customer service doesn't exist. Very poor!!! We talked to several people who had their reservations messed up by the staff and was not fixed and the staff din't care. They know you'll stay because you drove all that way. Bring an extra long cable line, sewer hose and power ext because the connections are very oddly placed here. The geese in the pond walk all over and poop eveywhere. NASTY everywhere. The staff doesn't care.
In fairness the bathrooms were clean and it's a great location. If you have a larger camper or motor home you need to check the site they give you because they were sticking large campers in small sites and the fronts were hanging out in the road.
I can't say enough about the poor customer service and the total unprofessionalism the place has. You expect now adays to have a conformation sent email or snail mail but NO. You book something, pay your deposit and then get there and it's not right and you have no recourse. There were several there at the same time with that problem.
- Official Description (provided by the hotel):
- 375 sites on 40 acres located right in the heart of the Smokey Mountains. Big rig friendly we offer large pull through sites as well as creekside sites, tent sites and cabin rentals. Live music on our campground stage every weekend during the summer season. See you camping..... ... more less
- Also Known As:
- Happy Holiday Campground Hotel Cherokee