I reserved a std room via web site requesting nonsmoking room. When I arrived there were none available (despite Platinum member) and was offered a nonsmoking executive suite 'discounted' at $150, 50% more than my reserved room was to cost. The room was okay but I could not sleep due to cigarette smoke invading my room. This 'nonsmoking executive suite' had a connecting room next door. Also, at 2 AM, my considerate neighbors turned their tv on LOUD for 1 1/2 hour. I had to open 2 windows to try to get fresh COLD air in to flush out the smoke - it did not work very well. MISERABLE night.
Breakfast has less variety than any other HIX I have stayed in (I have spent 5 of the past 7 weeks in HIX around the country). Tables were dirty, oatmeal had no variety.
The fitness room was the sparsest I have seen in a hotel with visibly cheap equipment and only 3 pieces of them.
I received no recognition as a platinum member.
I will not return to this hotel again, and do not recommend you stay here, either. Little sleep, more money out of my pocket, unhealthy conditions = stay somewhere else.
As a side note I notice customer service people respond to these complaints (there are many for this hotel) with nothing other than apology. I would like to know what is being DONE in response. Money refunded would be appropriate. Reconsidering the archaic smoking policy requires reconsideration.
- Official Description (provided by the hotel):
- Let the Cherokee Holiday Inn Express Hotel & Suites be your center of operations when you visit the Cherokee area. Located at the entrance of Harrah's Cherokee Casino our brand new hotel is also just minutes from the Great Smoky National Park, trout fishing, whitewater rafting and Cherokee historical attractions. Our 93 room property not only offers beauty in landscaping and architectural design, it offers the latest in technology and superior customer service to make your stay a truly unique experience. Our spacious rooms are beautifully furnished and are equipped with high speed internet, state of the art telephone system with voice mail, remote control cable TV, irons, ironing boards and hair dryers. There are 16 suites and four ADA accessible rooms for those who might need expanded options. Your complimentary breakfast will be served in our beautiful two story Great Room which features a massive stone fireplace. You will enjoy working out in our well equipped fitness center overlooking our courtyard and pool area. When you visit Cherokee you don't have to gamble on comfort or convenience. At Holiday Inn Express Hotel & Suites great service is always a sure bet. ... more less
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- Also Known As:
- Holiday Inn Express Cherokee/ Hotel Cherokee
- Holiday Inn Cherokee
- Cherokee Holiday Inn Express