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Holiday Inn Express Cherokee/Casino
Ranked #14 of 28 Hotels in Cherokee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Just keep going”
2 of 5 bubbles Reviewed August 8, 2012

We spent two nights at this hotel and I wish we would have stayed in gatlinburg instead. Cherokee is a run down dump. No good food in this town and the casino is worthless. The hotel was very clean downstairs with a nice pool area and breakfast. The rooms were not very clean and the decor was very outdated. We has suite which just meant we had a stained couch without any line s on the pull out bed. The staff was very friendly but the whole experience was less than desired.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Bearsfan8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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291 reviews from our community

Traveler rating
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    31
    12
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
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  • English first
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  • Any
English first
Lake Lanier, GA
Level Contributor
36 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed August 6, 2012

Couldn't get a room at Harrah's last Friday night so we booked here. I thought it was a little pricey but we needed something within walking distance of the Casino and this fit the bill. It was clean, quiet, room was a nice size. We had a broken iron that was replaced with a brand new one in less than 5 minutes. No problems with noise even though I believe the hotel was full. Breakfast the next morning was a nice touch, more choices than I expected. Eggs, biscuits, sausage gravy, pancakes, bacon (which was gone when we got there) cereal, muffins, etc. Juice and coffee. Not many places to sit and it was very busy on a Saturday morning. The staff was friendly and did a good job keeping things filled up. We had no problems with smoke or any smoke smell in the room as some have mentioned. We were on the second floor.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JanetMegan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Level Contributor
357 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 bubbles Reviewed August 4, 2012

When I walked in at the Holiday Inn Express, a couple was giving the lady clerk a hard time about reservation on line and what the hotel had. This clerk was great and should work at the NC legislators building. The hotel was very nice, we could not smell no smoke from the 3rd floor. We stay along the 230’s room. I slept better there than I do at home. The breakfast was ok with great coffee. I did tell the clerk when we were checking out about some mold at the bottom of the shower curtain. She wrote it down; also the staff told us about a great place to eat dinner. This hotel is across from the casino, just have to watch the traffic when crossing the street. It takes about 5 to minutes to the casino.

Room Tip: When booking on line, call the hotel to make sure.
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank woodchop7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
56 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed July 26, 2012

Stayed here to see the casino and scout area to bring wife back here. many people in the breakfast area at 8:30 AM. Out of eggs - come on man!
Great sleeping spot, go to breakfast early if you want some food.

Casino is all electronic games, even the few table games

Room Tip: three floors with two elevators, very quick to get up and down
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kevin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Groveland, Florida, United States
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed July 14, 2012

Hard to find a hotel that still has smoking rooms. The third floor are smoking rooms. Only stayed one night. Hotel was in a good location. Staff was courteous and helpful. Would definitely stay here again.

Room Tip: If you do not smoke, don't get a room on the third floor.
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JDawg70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chinle, Arizona
Level Contributor
77 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed July 12, 2012

We stayed at this Holiday Inn and enjoyed it. We got to the hotel the staff was friendly and accomodated us. The rooms we reserved were not available, which could have been a big issue if the staff was not pro-active and cared. They accomodated us with what they had to our satisfaction. We are two families and my niece loved the double queen suite with the pull out bed. We enjoyed the king and our kids enjoyed the room with two double beds. We were there while a bus was there, and the staff managed to keep up with everyone at breakfast. The rooms were clean, the fitness room was nice, and it was conveniently located across from the casino. If we comeback to Cherokee we will stay here again! No laundry though...but we can live with that.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CDCwoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed July 9, 2012

This is by far the worst Holiday Inn experience I have ever had. The room wad not clean, they did not have laundry facilities on site. I was directed to a laundry mat across the street??? I will not use this experience to gauge other Holiday Inns. All other HI's I have stayed in this trip were excellent. I will rate them with much better reviews.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Frecklesxl80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHG Care at Holiday Inn Express Cherokee/Casino, responded to this review, August 3, 2012
Dear Frecklesxl80,

Thank you for taking the time to complete a review about your stay on TripAdvisor. We are deeply sorry we fell below your expectations. It is the feedback we receive from our valued guests, like you,that would enable us to target problem areas and take the necessary actions to further improve the services and amenities that we offer.

Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future.

Sincerely,

Janice A
Case Manager
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Cherokee/Casino

Property: Holiday Inn Express Cherokee/Casino
Address: 376 Painttown Road, Highway 19 and Highway 441, Cherokee, NC 28719
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Cherokee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 28 Hotels in Cherokee
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Cherokee/Casino 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
Let the Cherokee Holiday Inn Express Hotel & Suites be your center of operations when you visit the Cherokee area. Located at the entrance of Harrah's Cherokee Casino our brand new hotel is also just minutes from the Great Smoky National Park, trout fishing, whitewater rafting and Cherokee historical attractions. Our 93 room property not only offers beauty in landscaping and architectural design, it offers the latest in technology and superior customer service to make your stay a truly unique experience. Our spacious rooms are beautifully furnished and are equipped with high speed internet, state of the art telephone system with voice mail, remote control cable TV, irons, ironing boards and hair dryers. There are 16 suites and four ADA accessible rooms for those who might need expanded options. Your complimentary breakfast will be served in our beautiful two story Great Room which features a massive stone fireplace. You will enjoy working out in our well equipped fitness center overlooking our courtyard and pool area. When you visit Cherokee you don't have to gamble on comfort or convenience. At Holiday Inn Express Hotel & Suites great service is always a sure bet. ... more   less 
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Also Known As:
Holiday Inn Express Cherokee/ Hotel Cherokee
Holiday Inn Cherokee
Cherokee Holiday Inn Express

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