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Great Smokies Inn
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Reviews (251)
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All reviewsroom was cleanfront deskpeter's pancakesquiet areareasonable ratesnight's sleepstay there againan older hotelharrah's casinofirst floorcomp roomflat screencoffee makerking bedshort driverocking chairsnorth carolina
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Reviewed August 9, 2011

i am staying here as i write this. Originally planned on two nights, but have already informed front desk that i will check out early. The room is dirty, found hair in the bed, floors need vacuuming. The TV picture is fuzzy and the commode will not quit running. Also, the walls are paper thin. You can here everything beside and above you. Then to top it off, when i checked in, i was charged $ 94.00 per night. A few minutes ago I was sitting in the lobby talking on my cell. While sitting there i listened to three separate customers come in and be quoted $ 79.00 per night. Never again.

  • Stayed: August 2011, traveled on business
    • Value
    • Cleanliness
3  Thank roadtec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2011

Since changing from a Best Western, I found it to be cleaner, better mattresses, still accepting small pets and a very pleasant staff. I did miss the continental b'fast and a microwave, but this is the best location in Cherokee . Rates were very reasonable, for it to be June, but Cherokee is down in visitor numbers and there is quite a bit of competition.

  • Stayed: June 2011, traveled with friends
    • Value
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1  Thank Mtngolfer_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2010

Last minute decision, called the hotel and found they had a good deal since they had lots of empty rooms. Used to be a Best Western so the sign is odd, missing top part. No elevator, had to carry luggage up the stairs. Not an updated room, but ok for one night's sleep. In a quiet area, but I did ask for a room away from the road since part of the building is very close to the busy street. No breakfast provided and the buffet at the attached restaurant looked a little limited for the price so we went to Peter's Pancakes for breakfast instead.

  • Stayed: October 2010, traveled with family
    • Value
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1  Thank SusieLou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2010

Stayed there four nights (July 26 to 30) with my sister, it was the third time. We wouldn't want an other place to stay at when we come to this area. This hotel is perfectly located in a quiet section of Cherokee, it's like the end of a valley, with misty mountains all around. We love that view in the mornings ! Several nice little shops nearby, as well as some restaurants (very average food) and a bear zoo. You drive just a few minutes (very easy drive even at night time) and you are at the Harrah's casino. The nice surprise there is that they now have bars serving alcohol beverages ! That's certainly a "plus" for this lovely - and recently extended - casino.
The staff at the lobby was courteous and fast. No problem. Our room was located on the first floor, but no noises from the adjacent rooms or the room upstairs. We had a view on the little plaza with the shops, which was nice. We ate at the restaurant each morning, the buffet was pretty much the same every day but was very good, and the staff very friendly. A warm hello each morning, and they did remember we like to drink a lot of coffee so they were always there to fill up our mugs.
The room was clean and the beds pretty much comfortable. Last time we had stayed there, three years ago, some of our things had been stolen (a new sweater and a perfume) certainly during the time where the room-maid did clean our room. We had written a complain with the manager, that was at the end of our holidays. Back in France, we waited for a response but none came. We heard the manager was now a new one. We sent her a e-mail and got a very friendly response with a voucher (discount) to use on a future stay at a Best Western.
This summer, we have had none problem of this sort. So we're glad we had decided to trust this hotel again. Because it's such a friendly hotel in such a gorgeous area. We can't wait to be back !

  • Stayed: July 2010
    • Value
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Thank CathyAnne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2010

We have stayed here for a several years when we drive the Blue Ridge Parkway. Checkin staff is second to none. The restaurant seems to have slipped over the years. It seems there was a lot more menu choices in years past.

The rooms are large and set up well. With comfortable beds.

The only thing I would say is the motel management needs to stay on top of preventative maintenance. It would seem to be cost effective to keep up with things rather than replace them after they break.

  • Stayed: July 2010, traveled as a couple
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1  Thank whichwaydidtheygo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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