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“Love this place” 4 of 5 bubbles
Review of Harrah's Cherokee Casino Resort

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Harrah's Cherokee Casino Resort
Ranked #1 of 28 Hotels in Cherokee
Certificate of Excellence
GreenLeadersSilver level
Asheville, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Love this place”
4 of 5 bubbles Reviewed February 14, 2011

We travel to Harrahs quite frequently because its only 2 hours from our house. I have been compd the past two times and Ive had the pleasue of staying in both the old and new tower. Great job on the new tower guys!! the room have a very modern feel and very nice bathrooms. The machines are way too tight, they need to loosen up bad, at least a little. And non-smokers. I understand being upset about the small non-smoking section, but do you think if you went to vegas that they are gonna stick the smokers in a corner? No. Smoker bring WAY more money to the casino than non-smokers. At least non-smokers get the comfy chairs at the machines. Overall, not a bad trip.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank csha2523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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12,936 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (3,449)
Date | Rating
  • English first
  • French first
  • German first
  • Korean first
  • Portuguese first
  • Any
English first
Chicago, Illinois
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 13, 2011

After having read many reviews I was not sure i wanted to stay here. But i'm not sure why the bad reviews. I stayed in the Soco tower and the place was just beautiful. The room was a good size and very clean. Even though there was a lot of construction it was not evident inside the hotel. The staff i met were friendly and willing to help you in any way they could. The casino was tight but no more so than my last 2 trips to vegas. Lots of construction in the casino but most machines were working. The buffett food I thought was good. Paula Deens restaurant was nothing special. In fact i thought the buffett was better. My only complaint was with the fresh market express. The food is good but it is not staffed well. Saturday night there were at least 40 people waiting in line with only 2 servers. Not well planned for a weekend. But other than that I will definetely be back. Can't wait to see the property when it is completed

  • Stayed February 2011, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank chicago60629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Bern
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed February 11, 2011

Each visit is better then last, Changes be made continually. Expansion,new resteraunts,new parking.new tower,slots starting to loosen a little.Need to keep the smokers out of the non-smoking area. We had to put up with there second hand smoke for a long time. They now should respect our area. Looking forward to the blackjack tables being moved. An hopefully doing away with the digital version.Also cant wait for steak house an other resteraunts. Looking forward to my visit this Febuary,to see whats new.Keep up the good work. Thanks

  • Stayed January 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank booNewBern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro, NC
1 review
4 of 5 bubbles Reviewed February 10, 2011

I have been coming to Cherokee for about 10yrs now and I feel the overall experience has improved. For a few years spell the winning was very few and far between for the most part, but in the last few visits, there seems to be more winning than normal. I feel the slots are a little tight, but I've lost money other places as well. The comps could be better for people who are loyal regular patrons of the casino, regardless of the players card status. The hotel was comped, the room was clean and comfortable. The staff is always curteous and attentive. Paula Dean's restauraunt was a disappointment, the food was good, but not the choices. I am looking forward to other restaurants coming.
They need more places to cash out, walking around looking for somewhere to cash out a ticket takes up a lot of gambling time and makes you tired! The need more waitresses!!
For the most part, it was an enjoyable trip and I am hoping it will be better once the renovations have been completed. We will go again!

  • Stayed February 2011, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mama4724
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gainesville ga
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed February 9, 2011

There is nothing to do at this "resort" except gamble and smoke.
There is one little corner of
the entire casino for non smokers. There are no black jack
gaming tables in the pitiful area set aside for nonsmokers.
Horrible!!! Even in designated non-smoking areas such as the
brand new rooms and even in elevators the smokers rule.
The pool area is disgusting with cigarette butts and pistachio
nut shells that were there for 3 days, No free wifi areas. Even
Paula Dean would be disappointed at Paula Deans! Fried chicken
is better at KFC(recently Zagat rated-who knew?) or Publix (if there was one).
The buffet had the same lunch menu for 3 days...very creative! You have
to be a diehard for a casino only vacation. Our room in the new tower
was my only sanctuary! In other words...been there, done that!

Stayed February 2011, traveled with family
Helpful?
Thank luvmydoggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Augusta, Georgia
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed February 8, 2011

I have stayed at Harrah's Cherokee Casino & Hotel many times. But, this time was very disappointing. The carpet was filthy. The floor by the door had a stain from a spill that had never been cleaned up. The bathroom floor was full of hair & dirt. The bath tub had not been cleaned since the previous guest nor had the toliet. This hotel has really gone down. It has gotten too big for their housekeeping crew to keep clean. Glad my room was comped & it didn't cost me anything.

  • Stayed January 2011
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank PJIPR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seneca, sc
Level Contributor
58 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed February 7, 2011

Our first stay at Harrah's Cherokee was very nice. We had a non-smoking room on
the tenth floor of the Mountain Tower (which I believe is the original). The very spacious
room was in perfect condition with what appeared to be new carpet, a large sofa, king size bed with a top sheet over the blanket, large flat screen TV, large tiled bath with seperate
commode and a very pleasing color scheme. Everything was immaculately clean. In
fact, this room compares favorably with most 4* rooms we have seen. We ordered room
service for our evening meal (rather than wait in line at Paula Deen's). We made the
right choice. First, our dinner was delivered in 30 minutes. My wife's chicken dinner
was perfectly cooked (4 pcs of chicken) along with mashed potatoes, gravy and cole
slaw. I had a cheeseburger and fries (not my normal dinner fare), but it sounded good
and was. The meal came with all the necessary condiments and our tray of dirty dishes
was picked up before the next day. I can't tell you the number of 1st class hotels we've
been in where the trays sat and sat.

If there was any complaint it would be that the cigarette smoke makes its way up through
the elevator shafts or heating/air systems.

I have to mention that from the valet attendents to the front desk personnel to the
guard who checks your key in the evening, in fact every hotel employee we encountered
was very friendly and personable.

We did try Paula Deen's for breakfast. We were there fairly early on Sunday morning.
It took way longer than it should to get our food. The eggs were cooked perfectly, the
hash brown casserole was very good but only slightly warmed. The link sausage
was good, but the biscuit was hard. You'd think by now that the newness would have
worn off and they'd have their act together, but it's not quite there yet. We'll give them
another chance and see if things improve.

As mentioned by other reviewers, something has to be done about the cigarette smoke
on the casino floor (although there are so many smokers). For non-smokers it is
overwhelming. We didn't win but at least enjoyed playing. All things considere, a
very good visit.

  • Stayed February 2011, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank garypcsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harrah's Cherokee Casino Resort

Property: Harrah's Cherokee Casino Resort
Address: 777 Casino Drive, Cherokee, NC 28719-9761
Phone Number:
Location: United States > North Carolina > North Carolina Mountains > Cherokee
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Cherokee
#1 Family Hotel in Cherokee
#1 Romantic Hotel in Cherokee
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Harrah's Cherokee Casino Resort 4*
Number of rooms: 1108
Reservation Options:
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Also Known As:
Cherokee Harrahs
Harrahs Cherokee Hotel
Harrah's Cherokee
Harrahs Cherokee Nc
Harrahs Casino Cherokee Nc
Harrahs Hotel Cherokee Nc
Harrahs Cherokee Casino Hotel

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