Stayed during October. First night killed roach and spider in room. Light did not work in room; asked front desk to fix. I had to ask again the next day to have it fixed. It took 24 hours for the hotel to fix the light. Ordered room service on first night around 8pm. My 3yr old ate chicken fingers and became sick around 2 am with vomiting and diarrhea. She was sick for over four days. Our pediatric office said it was probably food poisoning and put her on a special diet and medication. The hotel management (Mat) told me that kids get sick and would not refund my meal. He would not even look into the food complaint and informed me that the hotel had a good food inspection. We had to leave early due to her sickness. The bathroom had mold covering the ceiling and the tub kept dripping. The tub had rust stains. We were not able to visit Santa’s Land due to our child becoming sick after eating at the hotel.
- Official Description (provided by the hotel):
- This hotel is located near Harrah's Casino, the Oconaluftee River, Great Smoky Mountain National Park, Santa's Land Family Theme Park, Western Carolina University, Cataloochee Ski Area and the Cherokee Indian Village. The Chestnut Tree Inn offers guests an outdoor pool, free hot breakfast served from 7 am to 10 am, free high-speed wireless Internet access, guest laundry, fax/copy service, wake up service, free parking with room for large vehicles and meeting facilities with A/V equipment and catering available. Guest rooms may offer free high-speed wireless Internet access, coffee maker, cable TV with extra stations, hair dryer, iron/board, free local calls,air conditioning, alarm clock and electronic door locks. Mini-fridge is available. Microwaves may be available but requests are not guaranteed, and will be granted based on availability at check-in. ... more less
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- Also Known As:
- Chestnut Tree Inn Cherokee Hotel Cherokee
- Cherokee Holiday Inn