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“nice and quiet place to stay”

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Chestnut Tree Inn Cherokee
Ranked #16 of 28 Hotels in Cherokee
Germany
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“nice and quiet place to stay”
Reviewed July 12, 2009

This seems to be one of the better Motels in Cherokee. Very friendly staff, nice restaurant (though you shouldn't expect too much of the food there, but it's nice if you don't have enough time before you go and see the Indian outdoor drama). The rooms very really clean, you can't complain about a single thing here.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Panic_in_Detroit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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326 reviews from our community

Traveler rating
    85
    99
    84
    28
    30
See reviews for
94
135
14
11
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Russian first
  • Swedish first
  • Any
English first
Cumming, GA
Level Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 21, 2009

Harrah's comped us for 2 nights. Place was ok. No towels at pool. TV's are old, no input jacks for kid's games. Beds are not real comfy. It was free so I guess it served its purpose.

  • Stayed June 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank drvmywifecrzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Augusta, Georgia
Level Contributor
59 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed June 13, 2009

Check in was easy, clerk was friendly. However, she gave us a room quite a distance from the lobby, and the wi-fi barely worked. After I got booted 6 times, we asked for another room. We were given a closer room, but the clerk led me to believe that it was almost an inconvienence to her because the closer rooms were "already booked" I noticed late that night and early that morning that the rooms close to the lobby were still vacant.

Sign in the room asked that we not take towels to the pool, there would be towels there. We went to the indoor pool, no towels.

Pool was fine, hot tub jets barely work, hot tub needs to be replaced.

Room was clean, tub stopper did not work at all so only shower was usable.

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Medic2430
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tennessee
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 8, 2009

I was a little suprised with the 4pm check in time. What suprised me more was when we arrived at a few minutes after 4pm, we were told the rooms were still being cleaned and it would be about 10 minutes. After about 45 minutes with still no room, we asked just how long it was going to be, they told us it would be another 45 minutes to a hour. We did have reservations, and were told they were doing a deep cleaning on the rooms and were short handed. Why would you start a deep clean, while short handed and best of all on a Saturday. I will say the lobby was nice and the staff was quick to find us another room at a different hotel for the same rate, which was the Best Western, what a joke in itself. very much not worth the 70 dollars per night.

  • Stayed March 2009, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank smoky812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Cherokee hotels

Atlanta
Level Contributor
67 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed March 3, 2009

If I wasn't such a big fan of Holiday Inns, I would be a lot tougher on this hotel. First, the pluses - great location, nice little check-in, cute restaurant, great rate..Now, the problems - old school motel feel that I have not seen in ages, access through the outside with these huge windows into each room, the rooms are just old, old, old.

This really should not be considered a hotel. For all intensive purposes, this is a motel at best. Though my little ones love any kind of hotel experience, they even had to comment on how old everything felt.

  • Stayed February 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelbug73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
110 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed December 30, 2008

We found this hotel from the Great Smokey Mountain Train website. We were very pleased with the cleanliness of our room and bathroom. Room was small but enough for a family of 4 for 1 night. Wi-Fi was easy to connect too, but a little slow. Location was good for the Cherokee area. We had breakfast in the restaurant. Service was a little slow, but food was fine.

We were not happy with the pool area. The pool and hot tub water were very murky. The jets in the hot tub were not working either. We also did not like the temp of the pool. A little too cold for us. Hot tub temp was great. Pool also is bigger then it looks on the Holiday Inn website.

We booked directly with Holiday Inn online. We got a great rate.

Overall, we were thrilled with the rate and the room that we got just for a one night stay.

  • Liked — The online rate that we got
  • Disliked — The pool and hot tub
  • Stayed December 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank rvstauff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lyons,ga
Level Contributor
7 reviews
Reviewed November 15, 2008

stayed there nove 6th-8th .stayed in rm 135 room was not fit to stay in ,did not have other choice only other rm was on second level,could not stay on second level because i am handi capped. room had spider webs on celing and on curtains,stains on walls and bath tub although the sheets and pillow cases were clean i am not sure about the bed spread. i dont think i would stay there again.

  • Liked — front desk and lobby
  • Disliked — room i stayed in
  • Stayed November 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mountainmanLyons_ga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chestnut Tree Inn Cherokee

Property: Chestnut Tree Inn Cherokee
Address: 37 Tsalagi Rd, Hwy 19 South, Cherokee, NC 28719-9104 (Formerly Holiday Inn Cherokee)
Location: United States > North Carolina > North Carolina Mountains > Cherokee
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 28 Hotels in Cherokee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Chestnut Tree Inn Cherokee 3*
Number of rooms: 154
Official Description (provided by the hotel):
This hotel is located near Harrah's Casino, the Oconaluftee River, Great Smoky Mountain National Park, Santa's Land Family Theme Park, Western Carolina University, Cataloochee Ski Area and the Cherokee Indian Village. The Chestnut Tree Inn offers guests an outdoor pool, free hot breakfast served from 7 am to 10 am, free high-speed wireless Internet access, guest laundry, fax/copy service, wake up service, free parking with room for large vehicles and meeting facilities with A/V equipment and catering available. Guest rooms may offer free high-speed wireless Internet access, coffee maker, cable TV with extra stations, hair dryer, iron/board, free local calls,air conditioning, alarm clock and electronic door locks. Mini-fridge is available. Microwaves may be available but requests are not guaranteed, and will be granted based on availability at check-in. ... more   less 
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Also Known As:
Chestnut Tree Inn Cherokee Hotel Cherokee
Cherokee Holiday Inn

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